Neha Rathod
Modbury,SA
Summary
Objective-driven and eager to apply customer service skills in a security role, committed to providing exceptional service while maintaining a vigilant security presence. Enthusiastic about contributing positively to the safety and security of staff, visitors, and property.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
IGA Supermarket
04.2021 - 10.2023
- Provided exceptional customer service to clients, addressing inquiries, and resolving issues effectively and courteously.
- Developed strong communication skills by handling a high volume of customer interactions in-person.
- Collaborated with team members to ensure a positive customer experience, displaying a customer-centric approach.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
Education
Certificate II in Security Operations
Australian Academic Solutions
Adelaide, SA11.2023
Skills
- Proficiency in customer service acquired through experience, ensuring a positive and friendly environment
- Ability to operate security control panel alarms and computerized access control systems
- Strong attention to detail and ability to maintain accurate records of security occurrences
- Familiarity with using computer terminals for data input and retrieval
Certification
Provide responsible service of alcohol
Provide First Aid
Provide cardiopulmonary resuscitation
Timeline
Customer Service Representative
IGA Supermarket
04.2021 - 10.2023
Certificate II in Security Operations
Australian Academic Solutions
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