Neha Sekhon
Mawson Lakes,Australia
Summary
Dynamic professional with extensive experience at TATA AN IHCL BRAND, excelling in financial reporting and team collaboration. Proven track record in enhancing operational efficiency and customer satisfaction. Skilled in inventory management and adept at fostering strong customer relationships, driving revenue growth through strategic process improvements and exceptional service delivery. Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive, and punctual. Works well within team settings.
Overview
11
11
years of professional experience
Work History
Cashier
Ampol
Sydney, NSW
04.2024 - 02.2025
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Answered customer inquiries regarding store policies and procedures.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Conducted price checks for special orders or discounts as requested by customers.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Corporate Business Manager
TATA AN IHCL BRAND Roots Corporation Limited
Chandigarh, Chandigarh
01.2020 - 01.2024
- Prepared monthly financial statements for review by executive leadership team. (approx 250 Hotels in the India for same group)
- Facilitated communication between different teams within the organization through regular meetings.
- Recommended process improvements that would reduce costs while increasing productivity.
- Collaborated with other departments within the organization to coordinate project efforts.
Event Catering Head
Park Plaza (Redission Group)
Chandigarh, Chandigarh
05.2017 - 12.2020
- Utilized various software and tools to streamline processes and optimize performance.
- Identified needs of customers promptly and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
Food and Beverage Manager
ITC group, Fortune Klassik
Ludhiana, Punjab
06.2014 - 01.2020
- Ordered supplies for kitchen staff in order to maintain adequate levels of inventory for daily operations.
- Managed payroll records for employees working within the food and beverage department.
- Assisted with catering requests from external clients when necessary by coordinating menus, staffing needs, delivery schedules.
- Oversaw food and beverage operations, delivered day-to-day consistency and set and maintained highest food quality and service standards.
- Maximized revenue and profits of hotel food services through customer satisfaction, employee engagement and meticulously clean, sanitary and safe environments.
Education
Master - English Literature
CCS University Meerut: SD Degree College
Muzaffarnagar, India01-2010
Law
Victoria University
Melbourne, VICSkills
- Point of sale systems
- Cash handling
- Customer service
- Sales reporting
- Inventory management
- Customer relationship management
- Team collaboration
- Reports and documents
- Point of sale proficiency
- Written and verbal communication
- Order taking
- Sales transactions
Languages
English
Full Professional
Personal Information
Holding a 489 visa with full work rights.
Timeline
Cashier
Ampol
04.2024 - 02.2025
Corporate Business Manager
TATA AN IHCL BRAND Roots Corporation Limited
01.2020 - 01.2024
Event Catering Head
Park Plaza (Redission Group)
05.2017 - 12.2020
Food and Beverage Manager
ITC group, Fortune Klassik
06.2014 - 01.2020
Master - English Literature
CCS University Meerut: SD Degree College
Law
Victoria University
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