Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Timeline
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Neha Sekhon

Neha Sekhon

Mawson Lakes,Australia

Summary

Dynamic professional with extensive experience at TATA AN IHCL BRAND, excelling in financial reporting and team collaboration. Proven track record in enhancing operational efficiency and customer satisfaction. Skilled in inventory management and adept at fostering strong customer relationships, driving revenue growth through strategic process improvements and exceptional service delivery. Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive, and punctual. Works well within team settings.

Overview

11
11
years of professional experience

Work History

Cashier

Ampol
Sydney, NSW
04.2024 - 02.2025
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Answered customer inquiries regarding store policies and procedures.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.

Corporate Business Manager

TATA AN IHCL BRAND Roots Corporation Limited
Chandigarh, Chandigarh
01.2020 - 01.2024
  • Prepared monthly financial statements for review by executive leadership team. (approx 250 Hotels in the India for same group)
  • Facilitated communication between different teams within the organization through regular meetings.
  • Recommended process improvements that would reduce costs while increasing productivity.
  • Collaborated with other departments within the organization to coordinate project efforts.

Event Catering Head

Park Plaza (Redission Group)
Chandigarh, Chandigarh
05.2017 - 12.2020
  • Utilized various software and tools to streamline processes and optimize performance.
  • Identified needs of customers promptly and efficiently.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Food and Beverage Manager

ITC group, Fortune Klassik
Ludhiana, Punjab
06.2014 - 01.2020
  • Ordered supplies for kitchen staff in order to maintain adequate levels of inventory for daily operations.
  • Managed payroll records for employees working within the food and beverage department.
  • Assisted with catering requests from external clients when necessary by coordinating menus, staffing needs, delivery schedules.
  • Oversaw food and beverage operations, delivered day-to-day consistency and set and maintained highest food quality and service standards.
  • Maximized revenue and profits of hotel food services through customer satisfaction, employee engagement and meticulously clean, sanitary and safe environments.

Education

Master - English Literature

CCS University Meerut: SD Degree College
Muzaffarnagar, India
01-2010

Law

Victoria University
Melbourne, VIC

Skills

  • Point of sale systems
  • Cash handling
  • Customer service
  • Sales reporting
  • Inventory management
  • Customer relationship management
  • Team collaboration
  • Reports and documents
  • Point of sale proficiency
  • Written and verbal communication
  • Order taking
  • Sales transactions

Languages

English
Full Professional

Personal Information

Holding a 489 visa with full work rights.

Timeline

Cashier

Ampol
04.2024 - 02.2025

Corporate Business Manager

TATA AN IHCL BRAND Roots Corporation Limited
01.2020 - 01.2024

Event Catering Head

Park Plaza (Redission Group)
05.2017 - 12.2020

Food and Beverage Manager

ITC group, Fortune Klassik
06.2014 - 01.2020

Master - English Literature

CCS University Meerut: SD Degree College

Law

Victoria University

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Neha Sekhon