Neha Shamim
Kanga,VIC
Summary
To secure a stimulating and challenging position in an inspiring and supportive organization where I can use my skills to make positive contributions and expand my knowledge. With my background in hospitality and aged care services, and employment of helping people and proven experience & ability, I assure you that my addition to your team is both positive and productive.
Overview
6
6
years of professional experience
Work History
Guest Service Agent
Mercure Schaller Hotel
Bendigo, Victoria
08.2024 - Current
- Check-in and Check-out: Welcoming guests, processing reservations, and checking guests in and out efficiently
- Customer Service: Answering inquiries, providing information about the hotel and local attractions, and addressing guest concerns
- Reservations Management: Handling bookings, modifications, and cancellations, often using hotel management software
- Billing and Payments: Processing payments, issuing receipts, and managing guest accounts
- Communication: Coordinating with other hotel departments (housekeeping, maintenance, etc.) to ensure guest needs are met
- Maintaining Records: Keeping accurate records of guests, reservations, and payments
- Security: Ensuring the safety and security of guests and their belongings
- Handling Emergencies: Responding to emergencies and providing assistance as needed
- Greeted guests with a friendly and welcoming attitude.
- Answered inquiries about hotel services, facilities and local attractions.
- Registered guests into the computer system accurately and efficiently.
Employment Consultant
APM
Bendigo, Victoria
06.2022 - 08.2024
- I am a case manager with case management of participants facing long term unemployment, homelessness, drug and alcohol challenges, physical and mental health
- I have to liaise with Jobs Victoria Advocate and Mentors to support and assist with gaining employment
- I have confidence when I refer participants to external services to assist with addressing individual needs, including Headspace, Skills and Jobs Centre at Bendigo Tafe, counseling services, and other employment service providers.
- My listening skills are tested and successful because I must actively listen to participants to determine their strengths, goals and challenges to gain employment
- I regularly answer and address calls from participants, employers, Stake holders, Centrelink, APM call center and other organisations
- I must multitask and prioritize my work objectives daily
- I must ensure privacy and confidentiality of participants
- I deal with different participants, and I have to conduct appointments with CALD participants using interpreters
- In this role, I have been building relationships with Sister Works and Loddon Campasepe Multicultural Service through visits to the organisations, phone calls and emails
- I have been conducting initial appointments, JSCI (Job seeker change in circumstance questionnaires) and CI (Capability Interviews) to determine each jobseeker's ability to meet their mutual obligations
- I also must actively listen to clients to determine their challenges to gain employment and refer to appropriate services as needed
- Follow ups are very important in this, and I must keep up with this daily
- My objective is also to prepare jobseekers for employment through goal setting, identifying strengths or opportunities, and addressing difficulties.
- I assist and support all job seekers to engage with external services, including Centrelink, community service, homeless services, drug and alcohol treatment, organizing GP appointments, and counselling services.
- I have to identify and refer to internal and external training providers.
- My participants are referred to internal counseling services with Health & Wellbeing consultants.
- To conclude, I meet my monthly targets and have been appraised for.
- This is pleasing because I feel I am successful for a good cause overall.
- To help others achieve more from their living and experience.
- Developed strategies to identify and recruit qualified job seekers for client companies.
- Provided career counseling services, including resume writing assistance and interview preparation guidance.
- Conducted individualized assessments of job seeker's skills, interests and needs to determine suitable job placement opportunities.
Night Audit/ Manager on Duty
Double Tree by Hilton Wellington
10.2021 - 05.2022
- As Night Manager my job responsibilities were to: Check in and attend to any late arriving guests and attend to all other guests in the hotel
- Make and enter any reservations via email/phone
- Book in any last-minute walk-in guests using rates loaded on system
- Some duties are as follows
- Balance Daily Banking before rolling over the system for the next day/ Run security checks for the building/ Read and action shift notes from AM & PM shifts/ Keep the front desk and lobby area tidy/Run night audit/ Prepare all the reports/ Sending final reports to head office and more
- As a night manager I was the in charge for the whole building taking all decisions when necessary, during my shift
- I also did close of all the accounts in PMS during month end
- I trained the new staff who were hired for the night shifts
- I used to work solo shifts in a 108 rooms property and was also the acting fire warden
- I reported to my operations manager in the hotel
- I never called in sick during the duration of my work with Double Tree by Hilton Hotel
- I am punctual and am reliable
- I always covered any staff's sick calls or any emergency when the hotel needed
- I also hold a First aid certificate and a Liquor License (similar as RSA in Australia) from New Zealand.
Senate Nursing Bureau
11.2020 - 05.2022
- This role was based on healthcare, and I only resigned from this role because I was moving to Australia
- Casual basis / Back up for any long term Covid 19 lockdowns
Night Auditor
Trinity Hotel Wellington
08.2021 - 10.2021
- My employment with Trinity Hotel as a Night auditor was short and nice
- I was still employed and was training as a night auditor when the lockdown happened within a week of my start
- However, the workplace was not able to allocate the hours I was contracted, but another job at Hilton came up and I moved there to begin as a Night Manager/Auditor in training.
Columbus Coffee - Mitre 10 New Plymouth
02.2021 - 08.2021
- I used to enjoy work as a 2IC here, working on monthly promotions for the café
- I used the Micros POS system
- I opened and closed shifts, which involved balancing of all eftpos receipts and cash against actual takings
- Along with my team, we organised functions up to 200 persons and this was an incredible experience for me
- Making coffees were part of my work culture here, and I was confident to be called a skilled Barista
- I used to perform staff appraisals on scheduled basis
- My work involved multitasking and out of the box thinking
- It helped me develop people skills and management skills
- I used to deal with maintenance and follow up
- Overall, there were added responsibilities that came along with day-to-day operations and were dynamic every day.
Chalmers Rest Home - Presbyterian Healthcare
06.2020 - 02.2021
- Working as a healthcare assistant to residents by assisting them in their daily chores from morning to late afternoons
- I assist by getting the residents ready for the day, ensuring meals are fed, getting some exercise done according to the type of resident, completing daily walk routines for some residents, bathroom requirements, some recreational activities in general and complete tasks relating to the day as required
- The tasks change as per resident and requirements for each accordingly
- I liaise with the registered nurse on daily basis to ensure my tasks are completed on timely manner
- I enjoy this job because of the nature of helping and enjoy conversations with everyone during the job
- It feels good to be part of something as such because I get to learn a lot from of this role and I feel good about it at the end of the day, every day.
Checkout operator
New world New Plymouth
03.2020 - 08.2020
- Key aspects: deal with customers, work with till systems (POS), item knowledge, stacking of products iin orderly fashion, memorizing codes and locations of products, communication with all acts of management and staff, take payments via cash or card, ensuring health and safety rules are always followed, ensuring public health and safety with extra COVID-19 policies set in place by the company
- Fixed term
Restaurant FOH/Supervisor
Copthorne Hotel's GCR Restaurant
09.2018 - 08.2020
- Key aspects: health and safety awareness with food handling, barista skills, customer service, POS system, eftpos terminal usage, cash handling, payments, balancing of accounts, dealing with guest complaints, basic wine knowledge, maintaining overall food and beverage service as per hotel standards, training new employees, aiming guest satisfaction, building relationship, leadership, up selling food and beverage.
Room attendant
09.2018 - 08.2020
- Key aspects: attention to details, communication, cleaning rooms, cleaning surfaces and public areas, maintaining hygiene standards, ensuring health and safety rules are followed, laundry service and team player
- Part time
Skills
- Punctuality
- Reliability
- Administration duties with an eye to detail
- Hands on with any given task
- Maintaining Health and Safety records and ensuring practice
- Customer & people focused
- Employee welfare care
- Motivated and Target Oriented
- Exercising skill & care
- Communication
- Ability to work unsupervised
- Most reliable
- Attention to detail
- Honest
- Of good character
- Competent
- Respectful
- Very patient
- Good with people
- Enjoy being with people
Hobbies and Interests
Spending time with my family, Travel, Meeting new people & cultures, Socialising with friends
References
Upon request
Professional Attributes
- Client/Customer dedicated
- Ability to communicate effectively & quickly
- Enjoy working with people of all ages, cultures & backgrounds
- Experienced in training and mentoring
- Comfortable working in dynamic and fast paced environments
- Adaptable and flexible approach to tasks
- Travelled and worked internationally
- Sound administration & organizational skills
- Supportive team member who leads by example
- Polite and respectful
- Problem solver and good use of initiative
- Self-motivated
- Professional presentation
- Keen attention to detail
Timeline
Guest Service Agent
Mercure Schaller Hotel
08.2024 - Current
Employment Consultant
APM
06.2022 - 08.2024
Night Audit/ Manager on Duty
Double Tree by Hilton Wellington
10.2021 - 05.2022
Night Auditor
Trinity Hotel Wellington
08.2021 - 10.2021
Columbus Coffee - Mitre 10 New Plymouth
02.2021 - 08.2021
Senate Nursing Bureau
11.2020 - 05.2022
Chalmers Rest Home - Presbyterian Healthcare
06.2020 - 02.2021
Checkout operator
New world New Plymouth
03.2020 - 08.2020
Restaurant FOH/Supervisor
Copthorne Hotel's GCR Restaurant
09.2018 - 08.2020
Room attendant
09.2018 - 08.2020
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