Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Neha Sharda

Glengowrie,SA

Summary

Through the years i have explored various fields of study and have found my interest in the field of food science. The work experience while selling insurance policies to customers helped me with my work at the front of house at Lucia's. Here i gained experience in the restaurant business in procurement, production, selling and WHS areas.

I am excited to work in the Food industry and keen to explore all areas of food production.

Overview

3
3
years of professional experience

Work History

Front of House Employee

Lucias
02.2018 - 03.2021
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
  • Served food and beverages promptly with focused attention to customer needs.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Established welcoming atmosphere by greeting each guest warmly.
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.
  • Reset tables between guests by restocking low items and wiping down surfaces.
  • Helped guests at tables when in need of assistance.
  • Assisted servers with delivering food, filling beverages, and retrieving items for guests.
  • Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
  • Collaborated with housekeeping and maintenance to address need of guests, increasing customer satisfaction.
  • Assisted staff with filing, scanning and copying documents during peak schedules to support administrative duties and utilize time management skills.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
  • Loaded dishwasher with carer and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.

Education

Diploma of Food Science And Technology - Food Science And Technology

TAFE
Adelaide, South Austraila
02.2024

Diploma in Event Management - Event Management

EMDI Institute of Event Management
Bengaluru, India
03.2008

No Degree - Insurance

Insurance Regulatory And DevelopmentAuthorityIndia
India
03.2004

Bachelor of Commerce - Commerce

University of Calcutta, India
Kolkata
03.2002

No Degree - Jewellery Designing

Sindhar Institute of Gemology
Kolkata, India
04.2001

Skills

  • Proper Storage Procedures
  • Employee Relationships
  • Tracking Systems
  • Training Junior Team Members
  • Health Code Requirements
  • Industry Best Practices
  • Operational Efficiency
  • Production Preparation
  • Suggestive Selling
  • Multilingual
  • Sanitation Guidelines
  • Rotation Procedures
  • Production Standards
  • Equipment Sanitation
  • Meal Preparation
  • Shift Work
  • Stock Rotation
  • Maintaining Clean Work Areas
  • Bank Deposits
  • Closing Procedures
  • Hospitality Management
  • Mentoring

Affiliations

I am a member of Hindu Council of Australia

Timeline

Front of House Employee

Lucias
02.2018 - 03.2021

Diploma of Food Science And Technology - Food Science And Technology

TAFE

Diploma in Event Management - Event Management

EMDI Institute of Event Management

No Degree - Insurance

Insurance Regulatory And DevelopmentAuthorityIndia

Bachelor of Commerce - Commerce

University of Calcutta, India

No Degree - Jewellery Designing

Sindhar Institute of Gemology

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Neha Sharda