Neha Sharma
Perth,WA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
BP Gas station
Perth, Western Australia
10.2023 - Current
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
150 Hour Placement
Opal ( Armadale Place Care Community
Armadale, Western Australia
02.2024 - 03.2024
- Observed to promot high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Learned to Identified needs of customers promptly and efficiently.
Customer Service Representative
Z Gas station
Auckland, New Zealand
08.2022 - 09.2023
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Reliever Teacher
Talk Agency
Auckland, New Zealand
05.2022 - 09.2023
- Developed and implemented lesson plans based on curriculum objectives.
- Assessed student performance through tests, quizzes, and other assessments.
- Monitored student behavior in classrooms, hallways, cafeteria, playgrounds.
- Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
Assistant Manager
Paul Merchant Finance Pvt.Ltd.
Fatehabad, Haryana
05.2018 - 11.2020
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Managed customer service inquiries and complaints in a timely manner.
Education
Cert III - Individual Support
Best West Care
Kwinana, WA03-2024
Master of Commerce - Commerce
GJU University
Hissar Haryana06-2016
Skills
- Data Collection
- Scheduling
- Consultative Sales
- Paperwork Processing
Timeline
150 Hour Placement
Opal ( Armadale Place Care Community
02.2024 - 03.2024
Customer Service Representative
BP Gas station
10.2023 - Current
Customer Service Representative
Z Gas station
08.2022 - 09.2023
Reliever Teacher
Talk Agency
05.2022 - 09.2023
Assistant Manager
Paul Merchant Finance Pvt.Ltd.
05.2018 - 11.2020
Cert III - Individual Support
Best West Care
Master of Commerce - Commerce
GJU University
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