Neha Sharma
Adelaide,SA
Summary
Personable and dedicated with strong ability to lead and motivate teams in retail environment. Understands key retail operations, inventory management, and customer service principles, combined with skills in team supervision and sales strategies. Committed to driving store performance and ensuring customer satisfaction through effective management.
Overview
2019
2019
years of professional experience
Work History
Store Manager
OTR
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Administration Manager
Amtek Auto
Adelaide, SA
01.2015 - 07.2018
- Supervised a team of administrative professionals, providing guidance, support, and constructive feedback to ensure high-quality service delivery.
- Managed budgets and financial reporting, enabling effective allocation of resources and timely identification of potential cost savings.
- Developed effective filing systems that streamlined document retrieval, increasing efficiency within the workplace.
- Collaborated with leaders from other departments to achieve consistent processes and maximize efficiency of resources.
- Learned and applied preferred systems for scheduling, purchasing, and problem-solving.
- Conducted regular audits of internal processes to identify areas for improvement and implement corrective measures promptly.
- Maintained up-to-date knowledge of industry best practices in administration management through continuous learning opportunities, ensuring a competitive edge in service provision.
Education
Master Of Business Administration - Business Administration And Management
JIMS
India03.2009
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Friendly and positive
Timeline
Administration Manager
Amtek Auto
01.2015 - 07.2018
Store Manager
OTR
Master Of Business Administration - Business Administration And Management
JIMS