Neha Sumputh

Key Achievements:

• Acted in Manager, Recruitment and Enrolment position for 11 months, see below role.
• Improved the institute’s risk rating from a level 3 to level 1 in 2018, achieving enhanced compliance and operational efficiency within the international admissions sector.
• Redesigned the non-payment of fees process, aligning it with the National Code of Practice 2018 and the ESOS Act.
• Successfully strengthened relationships with overseas agents, which contributed to a more robust and supportive agent network.
• Key contributor to the development of a comprehensive international strategy and managed scholarship programs, resulting in streamlined global engagement and enhanced scholarship administration.
• Engaged proactively in the VTI and ATIN network, fostering collaborative relationships and aligning strategies across the sector, which led to stronger industry partnerships.

Duties:

• Lead and direct a team of 10 staff, ensuring effective team coordination and high-quality outcomes.
• Manage the selection and assessment of more than 5,000 English language applications and vocational education and training (VET) applications annually, ensuring adherence to admissions policy and procedures.
• Ensure student fees are collected in line with policy and revenue is disbursed to relevant academic portfolio in a timely manner.
• Optimism systems to ensure competitive turnaround times for application and electronic confirmation of enrolment (eCOE) processing, maximizing conversion rates and commencing enrolments.
• Provide expert and strategic advice on international admission policy, serving as a central repository of knowledge.
• Deliver training on international policy as required.
• Provide tailored customer service to a diverse range of stakeholders including students, education agents, staff, and partners.
• Manage and evaluate admissions procedures of partner institutions to ensure compliance with Bendigo Kangan Institute's standards.
• Conduct in-depth analysis and produce comprehensive reports on international admissions, focusing on performance metrics and forecasting trends.
• Ensure compliance with ongoing quality assurance and audit requirements.
• Oversee procedures related to academic progress, non-attendance, intervention strategy, student refunds and subsequent appeal processes.
• Provided high level information for CRICOS re-registration and participate in ASQA audits.
• Prepare financial reports and statistical returns for international activities, ensuring adherence to TPS regulations and National Code of Practice.
• Manage relationships with overseas agents, including training, commission enquiries, and issue resolution.

Key Achievements:

• Facilitated staff secondments and cross-departmental exposure, which led to skill development and career progression.
• Implemented standardised enrolment processes across all units.
• Led a joint initiative with the Finance team to improve operational processes which resulted in a substantial reduction of student debt from $500K to $200K within six months.
• Updated all recruitment and enrolment policies and procedures in 2020 to ensure compliance with RTO and CRICOS regulations.
• Delivered training sessions and presented at policy awareness meetings, to educate staff on international processes.
• Led the successful integration of new student management systems and EFTPOS terminals.

Duties:

• Lead and direct a multidisciplined team of 37 staff, including the international department, fostering a collaborative and high-performing work environment.
• Manage the daily operations of the Recruitment and Enquiries Hub, ensuring effective course enquiries, application, enrolment processes, and student administration.
• Streamline admissions processes for enrolments, course payments, and student transitions, acting as a Subject Matter Expert and escalation point for complex admissions-related issues.
• Interpret Authorised Enrolment Delegate policies to optimise access to government funding for apprentices and trainees.
• Ensure the integrity and efficiency of hub systems, managing data with accuracy and improving processes to meet diverse student needs.
• Oversee the Recruitment and Enquiries Hub budget, optimising resource allocation, and aligning operations with strategic objectives.
• Champion a culture of safety and wellbeing, aligning with relevant policies.
• Foster a supportive team environment, establish performance goals, provide coaching, and manage dynamics to increase performance and motivation.
• Engage in organisational strategy, monitoring industry changes, and contributing innovative ideas for continuous improvement.

Key Achievements:

• Streamlined student debt-collection processes, resulting in a substantial reduction of delinquent debt through early warning systems and improved engagement processes.
• Led the finance aspect of a major student management system upgrade.

Duties:

• Perform financial accounting for three entities: Melbourne Institute, Sydney Institute, and Ability Education.
• Conduct reconciliations to maintain accurate and consistent financial records.
• Manage accounts receivable and payable, ensuring efficient financial transactions.
• Generate detailed financial reports for the Chief Financial Officer, Board of Directors, and other decision-makers.
• Direct and support a team of three finance professionals.