Neha B Suresh
Perth,WA
Summary
Strategic Client Business Manager with history of successful client relationship building. Known for effectively managing large portfolios and streamlining operational processes.
Overview
6
6
years of professional experience
Work History
Dedicated Client Service Manager
Telstra
Melbourne, Vic
06.2021 - Current
- Maintained accurate records of business client interactions and transactions in a timely manner.
- Utilized CRM software tools such as Salesforce in order to efficiently manage business client inquiries or requests.
- Processed orders, forms, applications and requests while following up on any pending cases.
- Provided technical assistance to business client regarding products or services offered by the company.
- Monitored team performance, providing feedback to individual members as needed.
- Trained new employees on the company's policies and procedures.
- Conducted performance appraisals for each member of the team once a month.
- Created reports for senior management summarizing team progress against goals.
- Lead team meetings and ensure all objectives are met on time.
Assistant Store Manager
United Kwality SI
, Melbourne
06.2018 - 11.2020
- Managed schedules, organized office functions and oversaw daily operations of the organization with 14 employees
- Preparing daily, weekly and monthly reports and updating calendar appointments
- Accountable for budgeting, cost control, payroll, general accounting and full profit and loss
- Developed marketing campaigns to increase visibility and analyzed market demography
- Investigated and resolved food quality and service complaints complaints, ensuring customer satisfaction and repeat business
Education
Master of Science - Computer Science
M S Ramaiah University
09-2014
Bachelor of Engineering - Information Science and Engineering
Visvesvaraya Technological University
05.2014
Skills
- Technical knowledge
- Customer Relationship Management
- Leadership and Management
- Data Analysis
- NBN Technology Knowledge
- Call Monitoring
System Skills
- Siebel & Maxim systems
- Salesforce - Console
- Wokrday
- Flexcab & Axis
- Jarvis & Helpdesk
- MS Office Suite
References
References available upon request.
Timeline
Dedicated Client Service Manager
Telstra
06.2021 - Current
Assistant Store Manager
United Kwality SI
06.2018 - 11.2020
Master of Science - Computer Science
M S Ramaiah University
Bachelor of Engineering - Information Science and Engineering
Visvesvaraya Technological University
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