NEHA SHRESTHA
Auburn,NSW
Summary
Results-driven professional with a diverse background in finance, hospitality, and customer service. Demonstrated expertise as an Assistant Accountant, Front Office Receptionist in a 5-star hotel, Food and Beverage Captain in a luxury boutique hotel, and All-Rounder in Himalayan Java. Committed to delivering exceptional service, optimizing operational efficiency, and fostering positive customer experiences. Seeking new challenges in a dynamic environment to contribute skills and drive organizational success. Career goal is to be a visionary leader, driving innovation and creating a positive impact through transformative achievements.
Overview
3
3
years of professional experience
Work History
Technical Assistant
th South Asian Game
01.2019
- Updated supervisor on status of projects
- Worked closely with management to provide effective assistance for specific aspects of business operations
Junior Accountant
Khushi Plus Traders And Suppliers Pvt. Ltd
04.2022 - 02.2023
- Assisted with preparation of monthly financial statements
- Managed supplier accounts and built lasting relationships with suppliers
- Generated and submitted invoices based upon established accounts receivable schedules and terms
- Implemented and maintained internal controls and accounting procedures
- Managed complex finance projects under direction of senior management to meet deadlines and budget limitations
- Collaborated with internal and external stakeholders to maintain financial accuracy and compliance
- Offered advice and direction to help clients better understand financial goals
- Provided journal entries and performed accounting on accrual basis
- Partnered with auditors to track errors and add contributions to maintain accuracy
- Developed financial models to assess and analyze financial performance of clients
Assistant Accountant
Khushi Plus Traders And Suppliers Pvt. Ltd
02.2022 - 04.2022
- Maintained detailed financial records of accounts receivable and payable status and bank reconciliations
- Maintained accurate and complete documentation to facilitate accounting and filing functions
- Assisted with monthly and quarterly income statements, balance sheets and cash flow reports to inform decision-makers
- Processed payroll by validating work hours and attendance of employees
- Monitored status of accounts receivable and payable to facilitate prompt processing
- Analyzed and verified employee expense reports for accuracy
- Provided journal entries and performed accounting on accrual basis
- Prepared working papers, reports and supporting documentation for audit findings
- Collected and reported monthly expense variances and explanations
- Cooperated with senior leaders to create operating budgets and initiate financial planning
- Trained new employees on accounting principles and company procedures
- Collaborated with accounting manager to comply with governing bodies and limit regulatory risks
All Rounder
Himalayan Java Coffee
05.2021 - 01.2022
- Skilled at working independently and collaboratively in a team environment
- Greeted customers entering store and responded promptly to customer needs
- Built relationships with customers to encourage repeat business
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Restocked and organized merchandise in front lanes
- Stocked, tagged and displayed merchandise as required
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects
- Trained new waitstaff on proper food handling, customer service and safety procedures
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Provided recommendations on menu items and upsold food and drinks to increase sales
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods
Food And Beverage Captain
Dwarika´s Hotel
04.2021 - 07.2021
- Adhered to corporate efficiency and profitability goals for beverage purchasing and distribution
- Selected wine, beer and alcohol products based on customer feedback and local product availability
- Drafted beverage purchasing plan, aligning inventory needs with budgetary constraints by applying historical data
- Managed bar and wait staff and directed hiring program
- Responded to customer complaints, addressing concerns, and distress with amicable interactions
- Maintained highest standards for beverage quality and service
- Resolved customer complaints involving food or beverage quality and service
Front Office Receptionist
Hyatt Regency
01.2020 - 01.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Interacted with customers by phone, email, or in-person to provide information
- Provided clerical support to company employees by copying, faxing, and filing documents
- Maintained clean reception area to promote positive, professional environment for clients
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention
- Offered every visitor professional and prompt service, completing check-ins, verifying paperwork and coordinating smooth hand-offs to nursing staff
- Maintained well-organized and efficient [Type] offices with stocked supplies to meet expected demands
Education
MBA -
Excelsia College
Macquarie Park, NSW2025
Bachelor - Hospitality And Tourism
Little Angel’s College of Management, Kathmandu University
Hattiban, Lalitpur, Nepal2021
Higher Secondary -
Moonlight Higher Secondary School
Kumaripati, Lalitpur, Nepal2016
Skills
- Basic Computer Programs
- Microsoft Office: MS Word, MS PowerPoint & MS Excel
- Multilingual (English, Nepali, Hindi)
- Communication and Problem-solving skills
- Practical experience in restaurant and hotel operations
- Management Accounting
- Customer Service
- Emotional Intelligence
- Critical Thinking
- Time Management
- Analytical Skill
- Numerical Skill
- Training Junior Team Members
- Procedural Guidance
- Maintaining Clean Work Areas
- Administrative Skills
Timeline
Junior Accountant
Khushi Plus Traders And Suppliers Pvt. Ltd
04.2022 - 02.2023
Assistant Accountant
Khushi Plus Traders And Suppliers Pvt. Ltd
02.2022 - 04.2022
All Rounder
Himalayan Java Coffee
05.2021 - 01.2022
Food And Beverage Captain
Dwarika´s Hotel
04.2021 - 07.2021
Front Office Receptionist
Hyatt Regency
01.2020 - 01.2021
Technical Assistant
th South Asian Game
01.2019
MBA -
Excelsia College
Bachelor - Hospitality And Tourism
Little Angel’s College of Management, Kathmandu University
Higher Secondary -
Moonlight Higher Secondary School
Similar Profiles
Josh ThompsonJosh Thompson
Wildlife Conservation Officer at South Dakota Game, Fish & Parks (GF&P)Wildlife Conservation Officer at South Dakota Game, Fish & Parks (GF&P)
Tonya SomeshTonya Somesh
Community Organizer at South Asian NetworkCommunity Organizer at South Asian Network
Sreenivas AnnavazzalaSreenivas Annavazzala
Volunteer at South Asian Mental Health Initiative & SAMHINVolunteer at South Asian Mental Health Initiative & SAMHIN
Jegesti RaiJegesti Rai
Cleaner at AMSCleaner at AMS
Helena MafiHelena Mafi
Warehouse Worker at THE ICONIC - Fulfillment CentreWarehouse Worker at THE ICONIC - Fulfillment Centre