Nehreen Rahman

Provide comprehensive administrative, operational, and project support across the Primary Care department, with a strong focus on coordination, clinician support, and process improvement within a dynamic clinical environment.

Key responsibilities

• Providing dedicated support to Primary Care Director, Operations Manager, and Head of Unit, managing diaries, meetings, confidential correspondence, and high-volume communications
• Coordinating end-to-end onboarding and credentialing processes for clinical staff, including induction planning, IT and system access, and regulatory compliance
• Supporting performance and workforce management through coding compliance tracking, PDP scheduling, and rostering assistance
• Maintaining critical departmental records, including AutoPay spreadsheets and payroll-related documentation, while liaising across HR, Learning & Development, and other internal teams
• Preparing minutes for leadership and departmental meetings, coordinate project-related tasks, and support operational initiatives under the direction of the Primary Care Operations Manager.

Achievements

• Designed and implemented a comprehensive credentialing system from scratch, transforming an incomplete process into a scalable, audit-ready workflow.
• Developed a cross-department clinical coding tracker to ensure performance compliance and drive clinician accountability.
• Regularly serve as a key point of contact and informal knowledge resource for other admin staff, supporting process alignment and training beyond role expectations
• Trusted to manage time-sensitive, high-stakes communications typically managed by higher-grade officers, consistently praised for reliability and discretion.

Sole administrative support in a private specialist practice, responsible for end-to-end clinic operations. Acted as the primary point of contact and office lead in the clinician’s absence.

Key responsibilities

• Independently managed front-of-house operations, patient bookings, billing, and day-to-day clinic needs using Genie software.
• Coordinated surgical bookings and specialist consultations, liaising with hospitals, anaesthetists, and patients.
• Maintained the physician’s calendar, managed correspondence, and ensured smooth workflow for clinical and administrative tasks.

Achievements

• Trusted to oversee all clinic operations solo when the doctor was offsite, ensuring continuity and patient satisfaction.
• Maintained a well-organised, calm, and professional environment in a fast-paced specialist setting.
• Known for discretion, consistency, and high-quality service in a sensitive healthcare environment.

Provided administrative and reception support in a high-volume general practice during a parental leave cover period, ensuring smooth day-to-day operations across a team of eight GPs.

Key responsibilities

• Opened and closed the clinic independently, managing daily front-desk operations and patient flow.
• Scheduled appointments, managed clinical rosters, and coordinated with nurses and doctors to maintain an efficient patient experience.
• Processed billing and Medicare claims using Pracsoft and Best Practice software, handling over 80 patient visits daily.

Achievements

• Maintained operational stability and service quality during a period of team transition and staffing changes.
• Demonstrated flexibility and initiative in adapting to changing clinic needs, contributing to strong patient satisfaction.
• Built strong working relationships with clinicians, nursing staff, and patients while maintaining confidentiality and professionalism

Provided frontline administrative support in a busy general practice with 18 doctors, playing a key role in managing high patient volumes and maintaining daily clinic operations.

Key Responsibilities

• Opened and closed the clinic, managed appointment scheduling, and facilitated patient check-ins and payments
• Maintained and verified patient records, ensuring accuracy and compliance with Medicare billing and coding requirements
• Acted as a communication hub between patients, nurses, and doctors, ensuring seamless handovers and coordinated care
• Used Medtech software to manage clinical workflows, billing, and patient communications

Achievements

• Successfully supported over 80 patients per day with a calm and professional approach in a high-demand environment
• Maintained accurate financial records and improved billing turnaround times through diligent data entry and follow-up
• Trusted with sensitive information and recognised for discretion, attention to detail, and teamwork

Provided front-desk and administrative support during staff shortages in a university-based general practice clinic.

Key Responsibilities

• Greeted and checked in patients, collected personal and insurance information, and ensured accurate data entry using Best Practice software
• Responded to student and staff health enquiries, scheduled appointments, and maintained clinic flow in a busy campus setting
• Supported clinical and admin teams with ad hoc tasks during periods of low staffing

Achievements

• Quickly adapted to a new environment and practice system, ensuring seamless cover during peak holiday periods
• Contributed to patient service continuity with minimal supervision and strong attention to detail
• Recognised for reliability and calm under pressure in a short-term, high-turnover context

Sole receptionist in a busy general practice, responsible for front-desk operations, patient coordination, and administrative support for a multi-doctor team.

Key Responsibilities

• Managed the full reception function including opening/closing the clinic, appointment scheduling, and responding to patient enquiries using Best Practice software
• Processed payments and Medicare claims, maintained accurate patient records, and supported with prescription and billing needs
• Maintained stock levels and organised medical supplies for consulting rooms
• Provided reliable administrative support to doctors and nurses, ensuring smooth clinic flow and a professional front desk

Achievements

• Independently managed daily operations with minimal oversight, maintaining consistency and professionalism during extended staff absences
• Built strong rapport with patients and staff, fostering a welcoming and efficient clinic environment
• Praised for attention to detail, discretion, and a proactive approach to daily clinic demands

Delivered reception and administrative support in a busy general practice clinic during seasonal staff shortages.

Key Responsibilities

• Checked in patients, collected and entered personal, Medicare, and insurance details using Best Practice software
• Responded to appointment enquiries, managed waiting room flow, and handled patient documentation
• Performed end-of-day tasks including closing procedures and reconciling patient billing

Achievements

• Maintained professionalism and efficiency while supporting a high-volume practice on a short-term, flexible basis
• Built rapport with regular patients and staff despite limited engagement time
• Trusted to independently close the clinic and manage end-of-day operations

Provided front desk support and data management in a multilingual service agency, assisting with client intake, appointment scheduling, and administrative reporting.

Key Responsibilities

• Greeted and assisted clients in person and over the phone, managing appointment bookings and handling general enquiries
• Entered and maintained client records and interpreter job data using internal systems and spreadsheets
• Supported invoicing and administrative tasks including proofreading, transcribing, and preparing documents
• Organised reports and statistical summaries for the business owner, contributing to client insights and service improvements

Achievements

• Trusted to handle sensitive client information with discretion and accuracy
• Produced clean, reliable data used in decision-making and client reporting
• Maintained a well-organised front office environment and ensured professional first impressions for clients and interpreters