Neil Bain
Eatons Hill,QLD
Summary
Multi-talented Senior Manager, well-versed and highly effective at developing, executing, and directing key improvements to enable business objectives and growth. Motivational leader with solid success leading dispersed, highly skilled teams. Experience stepping into roles and quickly making positive changes to drive company success.
Highly-motivated employee with strong work ethic, adaptability, and exceptional interpersonal skills. Adept at implementing innovative management strategies and working effectively unsupervised. Strenghts include strong leadership, effective communication skills, decision making abilities, and problem-solving capabilities.
Overview
16
16
years of professional experience
Work History
Director Operations Terminal Services North
Airservices Australia
04.2024 - Current
- Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
- Collaborated with senior leadership to set long-term objectives for the company.
- Recruited, trained, supervised, evaluated and mentored staff members.
- Identified opportunities for improvement in operational performance metrics.
- Conducted regular meetings with department heads to review progress on strategic initiatives.
Acting Director Operations Primary Towers South
Airservices Australia
10.2023 - 04.2024
- Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
- Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
ATM Standards Lead
Airservices Australia
11.2020 - 04.2024
- Supervised daily ATM operations, including repair and maintenance of ATMs.
- Monitored ATM transactions to ensure accuracy and compliance with policies and procedures.
- Assisted in developing and implementing new ATM strategies for increasing customer satisfaction.
Acting Director Operations Secondary Towers North
Airservices Australia
04.2023 - 10.2023
- Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
- Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
ATS Specialist Lead
Airservices Australia
06.2017 - 11.2020
- Developed and implemented specialized procedures for customer service operations.
- Generated reports to track performance metrics of team members.
Liaison and Change Management Manager
Airservices Australia
03.2015 - 11.2017
- Organized and facilitated meetings, workshops, conferences and other events to ensure successful outcomes.
- Developed and maintained effective relationships with internal and external stakeholders.
44WG Standardisation Officer
Department of Defence - Air Force
Newcastle, New South Wales
01.2012 - 03.2015
- Ensured the safety of personnel, equipment, and materials through the enforcement of safety protocols.
Flight Commander 453 Squadron East Sale Flight
Department of Defence - Air Force
East Sale, Victoria
10.2008 - 01.2012
- Organized and led mission planning sessions to ensure mission objectives were met.
- Conducted pre-flight briefings with crew members to prepare for upcoming operations.
- Monitored aircraft performance during flight operations and ensured compliance with safety regulations.
Education
Certificate - ISO 9001:2015 Requirements For Quality Management
BSI Group
Brisbane, QLD11-2017
Graduate Diploma - Strategic Leadership
Churchill Education
Brisbane, QLD07-2017
Associate Diploma - Advanced Air Traffic Control Course
RAAF School of Air Traffic Control
East Sale, VIC06-2002
Associate Diploma - Air Traffic Control Basic Course
RAAF School of Air Traffic Control
East Sale, VIC07-1999
Skills
- Organizational Management
- Regulatory Compliance
- Decision-Making
- Problem Solving
- Goal attainment
- High-pressure environments
- Stategic Planning and Implementation
- Customer Relationship Management
- Personnel Management and Leadership
- Time Management
- Strong Leadership Ability
- Teamwork and Collaboration
- Performance Improvement
- Attention to Detail
- Safety Orientated
- People Focused
Timeline
Director Operations Terminal Services North
Airservices Australia
04.2024 - Current
Acting Director Operations Primary Towers South
Airservices Australia
10.2023 - 04.2024
Acting Director Operations Secondary Towers North
Airservices Australia
04.2023 - 10.2023
ATM Standards Lead
Airservices Australia
11.2020 - 04.2024
ATS Specialist Lead
Airservices Australia
06.2017 - 11.2020
Liaison and Change Management Manager
Airservices Australia
03.2015 - 11.2017
44WG Standardisation Officer
Department of Defence - Air Force
01.2012 - 03.2015
Flight Commander 453 Squadron East Sale Flight
Department of Defence - Air Force
10.2008 - 01.2012
Certificate - ISO 9001:2015 Requirements For Quality Management
BSI Group
Graduate Diploma - Strategic Leadership
Churchill Education
Associate Diploma - Advanced Air Traffic Control Course
RAAF School of Air Traffic Control
Associate Diploma - Air Traffic Control Basic Course
RAAF School of Air Traffic Control
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