Summary
Overview
Work History
Skills
Accomplishments
Certification
Timeline
Generic

Neil Cadman

Ho Chi Minh City ,District 4

Summary

I am an internationally experienced senior manager, customer and people centric leader who possesses a unique mix of skills and experience, including extensive experience in Business Management, Project Management, Program Management, Operational Readiness, Global Account Management, Sales/Business Development, Interface Management, Transportation Management, and Business Integration.


A very successful track-record across capital and engineering intensive industries including Rail Infrastructure, Railway Operations, Aerospace (Civil and Military), Global Supply Chain Management and Information Technology.


Results-driven management professional with proven ability to lead teams to success. Strong focus on stakeholder management, customer centricity, team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Manager – Project Hand-over & Maintenance Planning

Hitachi Rail
03.2024 - 05.2025
  • Overall responsibility for all related deliverables across Hitachi in support of Transition to Operations & Maintenance from project to live run operations of the HCMC Line 1 Metro railway.
  • Day to day management of Operations and Maintenance training being delivered to The Employer (Ho Chi Minh City Urban Railway Company) including ongoing on job training with Hitachi sub-system maintenance teams.
  • Responsibility for the implementation of the Maintenance Management Systems (MMS) including all data development of 106 separate asset data sets across all 4 project contract system-wide packages for handover to the employer.
  • Development of the 5-year maintenance plans and procedures covering all 12 Hitachi sub-systems, including liaison with Hitachi Japan as to the associated organisational design.
  • Development and implementation of the 2-year Defect Liability Period plan and associated organisation design.
  • Developed and roll-out successful defect and fault management procedure ensuring adherence to service levels agreement requirements 24/7.
  • Management and coordination of all key Hitachi teams supporting the daily changeover and change back of railway safety management systems to support the employers training of operations staff, trial run scenarios and full-service timetable train run activities.
  • Senior Management representative at all meetings and forums with MAUR and the General Director, and other local authorities including PMU1, HURC1 and the Employers consultant NJPT.
  • Senior Management interface between the Employers Representative (NJPT) and Hitachi.
  • Management in collaboration with Hitachi Quality Assurance (QA) team for all project hand-over requirements including As-Built Drawings, As-Built Records, O&M manuals and all associated handover requirements across Hitachi's 12 sub-systems and supporting business units.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.

Regional Director - Queensland

Martinus Rail
08.2022 - 02.2024
  • Provide senior management support to all Martinus Rail business units to ensure best in class relationships with key interfaces across all projects and programs, new business opportunities and third parties contributing to successful procurement and delivery.
  • Motivated employees through effective communication, recognition programs, and tailored incentive structures that aligned with corporate objectives.
  • Developed best in class interface management protocols with key stakeholders Queensland Rail, Queensland Government, Cross River Rail Delivery Authority, Civil contractors and Aurizon Network.
  • Developed and implemented Rail Infrastructure Solutions model for Regional Minerals and Resources sectors, focused on connecting infrastructure centric rail projects.
  • Over-arching management of entire Martinus Queensland Program, including Cross River Rail, Aurizon Network, Queensland Rail and various private and public companies.
  • Streamlined operations for improved efficiency by evaluating existing processes and introducing innovative solutions.
  • Served as a mentor to emerging leaders, sharing knowledge and expertise while fostering an environment of continuous learning and growth.

Business Integration Manager – Southeast Queensland Network (SEQ)

Queensland Rail
05.2020 - 08.2022
  • Direct responsibility for all integration and Senior Interface management activities impacting Queensland Rail's SEQ Rail Network, processes, systems, and business stakeholders.
  • Constant focus and adherence to ensuring all internal & external stakeholders including all customer and contractors relationships are maintained and developed by driving best-in-class stakeholder and customer engagement.
  • Developed Through-life-Support frameworks in collaboration with Hitachi STS for ETCS to ensure 10-year support contracts were robust and sustainable.
  • Management of business readiness and operational change management centric requirements arising from the Cross River Rail/ETCS programs.
  • Development and implementation of Cross River Rail Maintenance framework, CONAM and maintenance protocols including development of and implementation of all maintenance scenarios.
  • Manage the key interfaces and complexities across Unity Alliance, Pulse Alliance (PPP), DTMR, Delivery Authority, PIC, ISA and ETCS supplier (Hitachi Rail).
  • Reduced and mitigated program downtime during integration activities by implementing comprehensive contingency plans and backup procedures.
  • Collaborated with stakeholders to identify integration needs, developing tailored strategies for successful implementation.
  • Facilitated clear communication among project teams, resulting in better collaboration and smoother workflows during complex integrations.

Senior Manager – Project Management Office (PMO)

Aurizon Operations PTY Ltd
06.2018 - 12.2019
  • Responsibility for development, management, and PMO execution incorporating project controls, cost control, procurement, commercial/contracts, sales/business development, community engagement, risk management, quality assurance and business improvement supporting all rail infrastructure, ETCS, facilities and rollingstock capital projects/programs.
  • Introduced best in class Project Reporting platform including CEO and Board of Directors reports using Power BI integrating 4 separate project systems.
  • Ensure the on time, on budget and on quality delivery of all rail infrastructure projects and programs, ETCS, facilities and rollingstock projects/programs.
  • Responsibility for all reporting to CEO and Board of Directors on the entire annual capital program.
  • Work collaboratively and seamlessly with program managers and key business stakeholders to ensure achievement of all capital projects KPI's, revenue/EBIT for all 3rd party funded projects.
  • Aurizon is Australia's largest rail transportation business and is a fully integrated rail company, which includes a highly regulated Central Queensland Coal Network (CQCN). The Project Management Office (PMO) was established to support the 3 key business units and all internal capital projects/programs as well as all externally funded projects and rail services contracts (annual spend circa AU$500m.) The PMO managed all annual capital spend across sustaining, transformation and growth projects/programs encompassing rollingstock, Facilities and Rail Infrastructure.
  • Provided strong leadership to enhance team productivity and morale.
  • Led cross-functional teams to achieve project milestones and deliver high-quality results.

Senior Manager – Rail Infrastructure Solutions and Rail Services

Queensland Rail/Aurizon Operations PTY Ltd
Brisbane, QLD
08.2012 - 06.2018
  • Ownership and management of all strategic direction for this business unit and directing sales, business development strategies to achieve short, medium, and long-term business objectives.
  • Developed and successfully executed business plans and market strategies with focus on maintenance, through-life support, and end to end rail projects from study, planning, design, construction, and asset management.
  • Contributed new business opportunities, managing and supporting processes to manage project changes and variations.
  • Improved team performance by providing comprehensive training and fostering collaborative work environments and team culture.
  • Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
  • Led cross-functional teams to achieve project milestones and deliver high-quality results.
  • Provided strong leadership to enhance team productivity and morale.
  • Improved team performance by providing comprehensive training and fostering a collaborative work environment.

State Manager – Queensland

Thales Australia – Ground Transportation
Brisbane, Queensland
12.2011 - 08.2012
  • General Management responsibility for all Thales GTS activities in Queensland and supported national projects, bids, and opportunities.
  • Support national and regional bid and tender responses for all GTS product lines including ETCS, rail signalling, customer information systems and revenue collection systems.
  • Lead relationships with key customers, government departments and authorities.
  • Oversee design, marketing, promotion, delivery and quality of all Thales programs and services.
  • Increased customer satisfaction levels by implementing targeted service improvement programs.
  • Streamlined operations by identifying inefficiencies and implementing process improvements.
  • Maintained open lines of communication with all stakeholders, ensuring alignment on goals and expectations throughout the organization.
  • Managed and guided staff through daily and special project work.
  • Negotiated contracts and commercial agreements with favorable terms.
  • Administered budgets with sound cost control plans and expense tracking systems.

Senior Program Manager

Queensland Rail/Aurizon Operations
Brisbane, Queensland
12.2009 - 12.2011
  • Led the Separation Facilitation Agreement (SFA) being an integral element of the $6bn QR National (now Aurizon) Initial Public Offer (IPO) and set up the inter-company commercial trading frameworks for both QRN & QR post separation.
  • Circa 260 service contracts covering all above and below rail disciplines.
  • Set up Collaboration and Integration hub given key QR stakeholders had an existing, complex metro railway network to operate and maintain.
  • Established and managed the QR National (now Aurizon) Collaboration and Integration business streams as part of Operational Readiness/Business Sustainability.
  • Supporting multiple business restructures including Project Delta (move from functional business model to a business unit model) and included detailed collaboration frameworks including Enterprise Performance Leadership.
  • Managed and supervised administrative and daily program operations, complying with policies and regulations.
  • Established strong relationships with key stakeholders, ensuring support for program initiatives.
  • Developed strategic plans, setting clear objectives and achievable milestones for the team.
  • Managed cross-functional teams for successful project completion within deadlines and budgets.
  • Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
  • Identified program obstacles and communicated possible impacts to team.
  • Met with project stakeholders on regular basis to assess progress and make adjustments.

National Manager – Aerospace Solutions

DSV Global
01.2008 - 12.2009
  • Responsibility for the Operational and Strategic Management, Procurement, Business Development, Sales, and Marketing including the mentoring and training of the Queensland based sales and marketing team.
  • UTI (now DSV Global) was a global supply chain management business, providing logistics, planning, and optimization solutions for its customers. The aerospace solutions business was a start-up for which I developed the strategy, implemented, and grew to recognised as a leader in Australia.

Queensland State Sales Manager - DB Schenker

DB Schenker
Brisbane , QLD
12.2004 - 01.2008
  • Management responsibility of the largest global supply chain contracts for the Information Technology Portfolio (Hewlett Packard, Cisco Systems, Dell Computers, and Infineon.
  • Account Management of the largest airline and aerospace portfolio across Australia.
  • Day to day management of 3 x Sales Executives, 1 x Sales Support and 1 x Major Accounts Manager.
  • Provided management support and mentoring to customer services team.
  • Utilized data-driven insights from CRM systems to guide decision-making processes around pricing, target markets, and sales strategies.
  • Established clear sales targets and provided regular feedback to the team regarding their progress towards meeting objectives.
  • Championed company culture within the state sales division by fostering teamwork, promoting professional development opportunities, and celebrating successes collectively.
  • Led a high-performing sales team for exceptional results through coaching, mentoring, and performance management.
  • Conducted regular performance evaluations for team members to identify areas of strengths and opportunities for improvement, resulting in tailored development plans.
  • Cultivated an environment of continuous improvement by encouraging open communication channels among team members for constructive feedback exchanges.
  • Increased sales revenue by developing and implementing strategic sales plans, targeting key accounts, and monitoring market trends.

General Manager - Field Logistics (Asia Pacific)

NCR Corporation
Singapore
09.2001 - 12.2004
  • Management and direction of all field logistics and through-life-support operations across 12 Asia/Pacific countries including New Zealand, Australia, Indonesia, Singapore, Malaysia, Hong Kong, South Korea, Thailand, Philippines, Taiwan, China, and India.
  • Managed, mentored, and coached teams and staff through 11 Country Managers, 1 Major Account Support Planning Manager across 30+ warehouse stocking locations and 12 component re-work facilities throughout Asia Pacific.
  • Implemented, maintained, and monitored business transformation and re-engineering programs across 12 countries in Asia/Pacific with a strong focus on procurement, supply chain, component re-work and field logistics operations.
  • Responsible for all procurement, sourcing, and inventory planning activities.
  • Full P&L responsibility of a significant cost budget >US$200 million, creating annual budgets plus the implementing and monitoring of corporate and strategic plans with the Regional Director based in Sydney.
  • NCR Corporation is an American computer hardware, software and electronics company that manufactures and maintains self-service kiosks, point-of-sale terminals, automated teller machines, check processing systems, barcode scanners, and business consumables across the globe.

Skills

  • Customer service
  • Team leadership
  • Customer Relationship Management (CRM)
  • Decision-making
  • Senior stakeholder management
  • Verbal and written communication
  • Complex Problem-solving
  • Staff training and development
  • Staff management
  • Relationship building
  • Strategic planning
  • Operations management
  • Project management

Accomplishments

Established and successfully implemented the Ho Chi Minh City Metro Line 1 project transition to operations team including execution of training plans, project hand-over requirements, defect liability period (DLP) management plans and maintenance management plans.


Established, managed and successfully sold Aurizon Operations third-party focused Rail Infrastructure Solutions and Rail Services Sales business unit.


Established and managed Aurizon Operations Project Management Office (PMO), involving the complex amalgamation of 3 project management centric teams into a high-performing, collaboration centric PMO supporting $500m annual capital project delivery across rail infrastructure, rollingstock and facilities projects.


Established and managed the QR National (now Aurizon) Collaboration and Integration business streams as part of Operational Readiness/Business Sustainability.


Project/Program Manager for the Separation Facilitation Agreement (SFA) being an integral element of the $6bn QR National Initial Public Offer (IPO) and set up the inter-company commercial trading frameworks for both QRN & QR post separation.


Set up Collaboration and Integration hub to support QLD Rail stakeholders who had an existing, complex metro railway network to operate and maintain.


Established and project managed the integrated logistics, MRO and materials support for the KC-30A Multi-Role Tanker Transport (MRTT) project (6 x Airbus A330 passenger aircraft converted to military configuration).


Successfully managed and re-engineered the Field Logistics Operations for NCR Corporation's Asia/Pacific region supporting through-life-support and supply chain activities across 12 countries.


Certification

  • Diploma of Consultancy (30936QLD) – Interlink Technology
  • Diploma of Management (BSB51907) – Interlink Technology
  • Diploma of Business Management – ICS Australia
  • International Air Transport Association (IATA) – Carriage of Dangerous Goods
  • Good Manufacturing Process – Singapore Polytechnic
  • Short-Course MBA in Finance – Terrapin Financial Training

Timeline

Manager – Project Hand-over & Maintenance Planning

Hitachi Rail
03.2024 - 05.2025

Regional Director - Queensland

Martinus Rail
08.2022 - 02.2024

Business Integration Manager – Southeast Queensland Network (SEQ)

Queensland Rail
05.2020 - 08.2022

Senior Manager – Project Management Office (PMO)

Aurizon Operations PTY Ltd
06.2018 - 12.2019

Senior Manager – Rail Infrastructure Solutions and Rail Services

Queensland Rail/Aurizon Operations PTY Ltd
08.2012 - 06.2018

State Manager – Queensland

Thales Australia – Ground Transportation
12.2011 - 08.2012

Senior Program Manager

Queensland Rail/Aurizon Operations
12.2009 - 12.2011

National Manager – Aerospace Solutions

DSV Global
01.2008 - 12.2009

Queensland State Sales Manager - DB Schenker

DB Schenker
12.2004 - 01.2008

General Manager - Field Logistics (Asia Pacific)

NCR Corporation
09.2001 - 12.2004

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Neil Cadman