Neil DEL PRADO

Company Overview: Credit Corp

• Coached a team of verification specialists, achieving a 98% accuracy rate in loan application processing and reducing error-related delays by 15%, enhancing client satisfaction
• Developed and implemented a new verification protocol that cut loan approval turnaround time by 30%, significantly improving application throughout.
• Conducted monthly audits on loan documentation, ensuring a 100% compliance rate with regulatory standards over the last financial year.

ACHIEVEMENTS

• Recognised as 'Employee of the Year' for excellence in process improvement and accuracy in loan processing
• Achieved a team award for operational efficiency by maintaining high-quality standards and compliance.

• Company Overview: Credit Corp
• Collaborated closely with brokers to streamline application submissions, achieving 100% quality assurance score on applications up to $50,000 and ensuring compliance with responsible lending guidelines.
• Successfully approved over $10 million in auto loans, supporting brokers in delivering prompt responses and improving client satisfaction
• Contributed to refinement of assessment procedures, resulting in 20% improvement in overall application approval times for broker network.

ACHIEVMENTS

• Consistently recognised for outstanding accuracy and speed, receiving multiple internal performance awards
• Instrumental in developing a broker communication protocol that reduced processing errors by 25% over two years.

• Company Overview: Credit Corp
• Achieved over 100% of monthly collection targets by using a client-focused approach to negotiate repayment plans, significantly improving client retention and satisfaction during the pandemic.
• Played a key role in referring high-value clients to premium services, increasing product success rate by 30%.

ACHIEVMENTS

• Awarded 'Most Valuable Team Member' for consistently exceeding targets and demonstrating exceptional client relationship management.

• Company Overview: Credit Corp
• Reviewed and verified high-volume loan applications up to $5,000 with a 100% quality rating, consistently meeting fast-paced processing requirements.
• Supported team manager in achieving KPI targets by coaching new team members and maintaining high morale, leading the team to be awarded 'Team of the Year' in 2018.

ACHIEVMENTS

• Achieved 100% compliance and accuracy in documentation management during high-demand periods, setting a benchmark for team quality.

• Enhanced store productivity and daily basket sizes by analysing sales data and implementing targeted actions, contributing to a 15% increase in monthly revenue.
• Recognised as an effective mentor, consistently receiving positive feedback from team members for leadership and professional development.