Neil Harrison

• Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
• Enhanced team efficiency by implementing streamlined procedures for daily operations.
• Developed strong relationships with customers, resulting in repeat business and increased loyalty.
• Managed a team of technicians to ensure timely completion of maintenance tasks and high-quality workmanship.
• Coordinated schedules and assigned work orders to maximize productivity within the service department.
• Collaborated with sales staff to provide comprehensive support for new vehicle purchases and ongoing maintenance needs.
• Provided exceptional customer service through clear communication, addressing concerns, and offering appropriate solutions.
• Increased overall efficiency within the department by optimizing workflow processes and eliminating bottlenecks in service delivery.
• Served as a knowledgeable point-of-contact for customers seeking information about vehicle maintenance requirements or troubleshooting advice.
• Met with customers to discuss service needs and offer available solutions.
• Met with customers to discuss service needs and develop effective and practical solutions.
• Developed and maintained positive relationships with customers to build rapport and trust.

Working as a Uber driver while elderly Parents unable to care for them self's,Used to have an income when time allowed,

Finished after both parents passed

• Enhanced customer satisfaction by providing timely and accurate service recommendations.
• Streamlined appointment scheduling for improved efficiency and increased daily appointments.
• Reduced wait times with efficient coordination of service tasks among technicians.
• Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
• Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
• Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
• Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
• Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
• Briefed customers regarding warranty protections, potential cost savings and benefits of trading in versus fixing cars to guide decision-making.
• Suggested additional services to customers in order to meet upsell goals.

• Enhanced customer satisfaction by providing timely and accurate service recommendations.
• Streamlined appointment scheduling for improved efficiency and increased daily appointments.
• Reduced wait times with efficient coordination of service tasks among technicians.
• Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.

• Improved customer satisfaction by implementing streamlined service processes and staff training programs.
• Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
• Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
• Implemented inventory management systems to reduce costs and increase efficiency in the service department.

• Enhanced horse performance by developing customized training programs tailored to individual needs and abilities.
• Increased client satisfaction through effective communication and collaboration with horse owners, addressing specific goals and concerns.
• Maintained a safe and productive training environment by implementing strict safety protocols and procedures for both horses and riders.
• Streamlined training processes by introducing innovative techniques and tools to maximize efficiency in daily routines.

• Increased overall company performance by implementing strategic management initiatives and streamlining operations.
• Optimized resource allocation for improved efficiency and profitability across all departments.
• Strengthened client relationships with regular communication, timely project delivery, and high-quality services.
• Expanded market presence through successful negotiation of key partnerships and acquisitions.
• Developed comprehensive business plans, outlining long-term goals and actionable steps toward success.

• Enhanced board effectiveness by implementing innovative strategies and best practices.
• Streamlined decision-making processes for improved company performance and growth.
• Championed risk management initiatives, resulting in a more resilient organization.
• Drove strategic planning efforts to align with company vision and long-term objectives.