Neil Harrison
Beachmere,QLD
Summary
A proven leader and skilled general worker, adept in installation, repair, and troubleshooting, with a strong track record of enhancing customer satisfaction and operational efficiency at Coldshield Group Pty Ltd. Demonstrates exceptional attention to detail and preventive maintenance skills, alongside the ability to work both independently and as part of a team. Achieved significant improvements in service quality and project completion rates. Proven ability to interpret plans, layouts to ensure installation of jobs successfully and on time.
Overview
45
45
years of professional experience
Work History
Service Technician/Fitter
Coldshield Group Pty Ltd
11.2013 - Current
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring doors & gates to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Collaborated with team members to complete complex installations, ensuring seamless integration of new instalions.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
- Evaluated systems according to predetermined checklist and noted issues.
- Replaced faulty components on electronic motor systems and performed preventive maintenance to secure smooth operations.
- Proven adaptability by working on diverse jobsites spanning industries such as healthcare, hospitality, retail, and education sectors.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
- Supported a positive work environment by fostering collaboration, sharing knowledge, and assisting peers as needed.
Business Owner
Just Pumping Concrete
01.2006 - 11.2013
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Maintained safe work environment by adhering to OSHA regulations and company safety policies.
- Drove concrete truck to and from each project site responsibly to meet job demands.
- Demonstrated flexibility and adaptability in adjusting pumping methods based on unique job site conditions or challenges.
- Coordinated with dispatchers, effectively managing daily schedules and logistics for concrete delivery trucks.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
Garage Door & Gate Installer & Sales
Noosa Garage Doors
01.2001 - 01.2006
- Laid out materials and system components to prepare for installation.
- Operated tools, equipment, and machinery according to safety standards.
- Installed complete systems at new residential and business construction sites.
- Enhanced customer satisfaction by providing timely and accurate installations.
- Collaborated with team members to ensure smooth workflow and successful project completion.
- Maintained a safe work environment by adhering to safety protocols and guidelines.
- Calculated materials and time needed for each job.
- Conducted thorough pre-installation assessments to identify potential issues and develop solutions in advance.
- Patched holes, sewed tears and ripped seams or darned defects using needles and thread or sewing machines.
Hose Technician
ENZED
01.1996 - 11.2000
- Managed inventory levels, placing timely orders for replacement parts to maintain optimal stock levels for efficient operations.
- Performed routine maintenance on hydraulic equipment, prolonging the lifespan of machinery while minimizing costly repairs or replacements.
- Maintained detailed records of all work performed, including repair logs, inspection results, and client interactions.
- Assisted customers with product selection, providing expert guidance on appropriate hose types based on specific applications requirements.
- Reduced downtime by quickly identifying faulty equipment and completing necessary repairs or replacements promptly.
- Actively contributed to workplace safety initiatives by following guidelines set forth by OSHA and other regulatory agencies.
- Participated in ongoing training opportunities to stay current with industry advancements in hose technology and applications best practices.
Garage Door Sales
Coroma
01.1984 - 12.1995
- Delivered excellent customer service, addressing any questions through face-to-face meetings.
- Streamlined installation processes by effectively managing time allocated and resources for jobs.
- Minimized callbacks with meticulous measurements and accurate garage door opening descriptions.
- Achieved consistent client referrals through exceptional attention to detail.
- Built strong relationships with vendors, ensuring timely delivery of materials for each project.
- Measured and estimated jobs in order to calculate fees.
Military Junior Officer
South African Defence Force
07.1984 - 06.1986
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate situations and make decisions.
Diesel Fitter
Barlow Tractor Division (Caterpillar)
01.1980 - 12.1983
- Ensured timely completion of work orders by managing multiple tasks simultaneously while maintaining a high level of quality control.
- Promoted a clean working environment by routinely organizing workspace and disposing of waste materials properly.
- Optimized equipment performance by adhering to preventive maintenance schedules and procedures.
- Boosted overall productivity levels through effective collaboration with colleagues during high-pressure situations or tight deadlines.
Education
GED -
Peter House
Rhodesia12.1979
Skills
Work Independently & As Part Of a Team
Valid MR Driver's License
Restricted Electrical License
Builder's White Card
Working at Heights & EWP
Forklift License
Flexible & Adaptable
Punctual and Reliable
Hobbies include; woodwork, metalwork and getting on the water when time allows
I enjoy spending downtime in my shed working on anything metal or wood. I enjoy making furniture, bbq-ing and spending time with family and friends.
Timeline
Service Technician/Fitter
Coldshield Group Pty Ltd
11.2013 - Current
Business Owner
Just Pumping Concrete
01.2006 - 11.2013
Garage Door & Gate Installer & Sales
Noosa Garage Doors
01.2001 - 01.2006
Hose Technician
ENZED
01.1996 - 11.2000
Military Junior Officer
South African Defence Force
07.1984 - 06.1986
Garage Door Sales
Coroma
01.1984 - 12.1995
Diesel Fitter
Barlow Tractor Division (Caterpillar)
01.1980 - 12.1983
GED -
Peter House
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