Neil Holt
Bendigo,VIC
Summary
Experienced Food Service Manager with a proven track record of overseeing and optimizing food service operations. Proficient in managing staff, inventory, and budgets to ensure efficient and profitable operations. Skilled in maintaining high standards of food quality, safety, and customer service.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Garden Maintenance
Neil Holt garden services
Bendigo, VIC
09.2023 - Current
- Maintained gardens to exceptional standards by efficiently handling various horticultural activities.
Restaurant General Manager
KFC
Bendigo, VIC
12.2021 - Current
- Reduced food waste by overseeing and planning ingredients, anticipated customers, and popularity of items.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Optimized profits by controlling food, beverage and labor costs by establishing portion control and quality standards.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Recruited, trained and supervised staff members.
- Maintained accurate inventories of food, supplies and equipment.
- Delegated work to staff, setting priorities and goals.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Prepared and led food service training programs to teach staff various tasks.
- Accomplished restaurant and bar human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling and disciplining management staff.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Encouraged patron loyalty by emphasizing customer-focused approach by staff.
- Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Resolved and investigated complaints regarding service, food quality and accommodations.
- Provided direction, guidance and motivation to team members.
Assistant Restaurant Manager
KFC
Bendigo, VIC
04.2014 - Current
- Gained expertise that contributed to a promotion to general manager.
Education
Horticulture Cert III
Bendigo Regional Institute of TAFE
Bendigo-Echuca, VIC01-2021
High School Diploma -
Bendigo Senior Secondary College
VIC12-2013
Skills
- Hiring decisions
- Guest experience oversight
- Operations management
- Inventory management
- Customer engagement
- Cost control
- Labor management
- Facility maintenance
- Restaurant promotion management
- Employee retention
- Scheduling coordination
- Business management
Certification
- Certificate III in Horticulture
- Board of review (presenting goals and their results, and completing scenarios related to running a restaurant)
- Certificate of safe handling of chemicals
Languages
English
Professional
References
References available upon request.
Timeline
Garden Maintenance
Neil Holt garden services
09.2023 - Current
Restaurant General Manager
KFC
12.2021 - Current
Assistant Restaurant Manager
KFC
04.2014 - Current
- Certificate III in Horticulture
- Board of review (presenting goals and their results, and completing scenarios related to running a restaurant)
- Certificate of safe handling of chemicals
Horticulture Cert III
Bendigo Regional Institute of TAFE
High School Diploma -
Bendigo Senior Secondary College
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