Neil Jackson

• Responsible for driving growth of the BRPW insurance book through strategic partnerships and client acquisition.
• Identified new business opportunities, developed and implemented sales strategies, and collaborated with internal teams to enhance client offerings.
• Delivered compelling sales presentations to prospective clients, highlighting the unique value proposition of BRPW's services.
• Developed personalised life insurance solutions for potential clients based on a deep understanding of their unique situations.
• Worked closely with insurance providers and industry partners to ensure best outcomes for clients.
• Mentored team members in effective sales techniques, fostering a high-performance culture within the organisation.
• Leveraged industry events to network with potential clients, generating significant brand exposure and driving new business acquisition efforts.
• Led cross-functional teams to successfully execute complex projects, ensuring timely delivery and client satisfaction.
• Strengthened client relationships, conducting regular follow-up meetings to ensure satisfaction and uncover additional needs.

• Simplified complex insurance concepts for clients, fostering trust and confidence in their decision-making abilities.
• Worked closely with underwriters to provide accurate risk assessments and secure competitive policy rates for clients.
• Assisted clients in navigating complex claims processes, ensuring timely payouts and minimising stress during difficult times.
• Developed strong relationships with clients for long-term retention and referral opportunities.
• Retained up-to-date industry knowledge for accurate, well-informed customer interactions.
• Enhanced team productivity by implementing efficient task delegation and time management strategies.
• Collaborated with cross-functional departments to drive cohesive efforts towards common goals and objectives.
• Strengthened the team environment by sharing industry knowledge and best practices with colleagues, fostering a collaborative culture within the firm.
• Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
• Identified and pursued new business opportunities to grow client base.
• Identified cross-selling opportunities within existing client base, contributing to increased revenue streams for the firm.

• Educated clients on the importance of life insurance as part of a comprehensive financial plan.
• Maintained up-to-date knowledge of industry trends, ensuring accurate information and advice to clients.
• Explained advantages, features, and disadvantages of various policies to promote sale of plans, boosting overall sales.
• Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
• Conducted regular follow-ups with clients to review policies, update coverage as needed, and maintain positive relationships.
• Maximised productivity by consistently reviewing internal processes and suggesting improvements for better efficiency.

I held various roles at Australia Post throughout my tenure.

In the Deputy Area Manager role my primary responsibilities included:

• Supporting the implementation of strategic initiatives, ensuring exceptional customer service, and managing team performance.
• Managing a diverse team of professionals, fostering a collaborative environment to drive success.
• Implementing staff training programs to enhance employee skill sets and boost overall performance levels.
• Managing major locations such as Melbourne GPO.
• Monitoring financial performance closely, ensuring adherence to budgets and making adjustments as necessary for profitability.