Neil Kelly
Burpengary,QLD
Summary
Results driven experienced manger with exceptional people skills. High-performing professional with years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Operations Manager
D&B Roof Restorations
Brisbane , QLD
05.2022 - 05.2024
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Negotiated contracts effectively to meet deadlines
- Responsibilities encompass Sales & Quoting, which involves evaluating roofs for customers and engaging in discussions to confirm job details.
- Trade-qualified and ready to use the tools as necessary.
- Services include painting and high-pressure cleaning for roofs, driveways, fences, gutters, and eaves. Additionally, we offer tin and tile roof repairs, re-roofing, and restoration.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
Operations Manager
Exoticathletica
Coolum , QLD
05.2021 - 05.2022
- Nature of business: women's activewear, reporting directly to the CEO based in the US.
- Setting up the operation of a new warehouse from scratch involved various steps, such as planning the layout, selecting equipment, and integrating technology for efficient management.
- Managed scheduling, training, and inventory control.
- Formulated and executed operational protocols to maintain compliance with quality standards.
- Monitored and enhanced the efficiency of processes, team performance, and customer service.
- Guided the operations staff by offering direction, training, and assistance to achieve company goals.
- Examined daily report data to discern trends in production performance metrics.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Employing around 25 staff members, initiating action plans, introducing Key Performance Indicators (KPIs), and creating and adhering to budgets.
- Sourced supervisory team through dedicated customer base, trained and groomed into highly successful team; systems used: Shopify, Peoplevox, Auspost, Deputy.
- Introduced people-oriented culture, team driven, customer driven — extremely effective.
- Managed all departments – picking, packing, quality control, customer service, and inventory
- completed Stock takes; streamlined efficiencies throughout warehouse. Very fast-paced environment, assisting on floor where necessary.
- Ensuring team's individual well-being, often working through personal problems.
Transport Manager
BevChain Logistics
Eagle Farm Brisbane , QLD
01.2018 - 12.2020
- Nature of Business: One of Australia's leading distribution companies specializing in liquor supplies to BSW, Dan Murphy's, Coles, and Woolworths.
- Manage, plan, implement, monitor, and improve all aspects of the day-to-day transport operations.
- Oversee preparation of strategic documents, budgets, financial reports, and forecasts.
- Create and implement improved quality control standards, methods, processes, and procedures to ensure customer service excellence and meet compliance requirements.
- Monitored and managed the transport fleet to ensure efficient delivery of goods.
- Analyzed transportation costs, identified areas for cost reduction, and implemented new strategies to reduce expenses.
- Developed and maintained a comprehensive database of all vehicles and drivers in the transport fleet.
- Participated in industry conferences and workshops to stay current on best practices in transportation management.
- Streamlined communication between warehouse, distribution centers, customer service representatives, and drivers for seamless order processing.
Warehouse Manager
BevChain Logistics
Eagle Farm Brisbane , QLD
01.2014 - 01.2019
- This position reported directly to the State Manager.
- Responsible for managing over $10M in inventory and 75 employees in a 35,000 square mt warehouse.
- Ensure all warehouse operational needs were met through efficient staffing and resourcing of materials and equipment, planning, implementing, monitoring, and improving all aspects in the day-to-day operations and processes in the receiving, assembly, and dispatch areas of the liquor warehouse.
- Supervision of staff (up to 75) and delegation of daily duties, including directing and coordinating activities, to staff to ensure all responsibilities are clearly communicated.
- Training, mentoring, and coaching of new and existing staff.
- Coordinated and monitored the receipt, storage, and dispatch of goods within the warehouse.
- Ensured that all orders were accurately fulfilled in a timely manner.
- Utilized inventory management software to track stock levels and maintain accurate records.
- Faster service and lower costs. Promote a professional and positive image with a strong emphasis on high-quality customer service.
- Implementing and maintaining a safe work environment for all staff and ensuring they follow all applicable health, safety, and environmental laws, regulations, and statutory obligations.
- KEY ACHIEVEMENTS: Assisted in designing a new custom warehouse, implementing and leading a new culture. Relocation of the new warehouse, staff, and product into a 35,000m2 purpose-built site, transferred approximately 20,000 pallets in a cost-effective manner with no distributions to customers. Introduced a new system (WMS - Paperless) to the business, training all staff. Trained new employees on company procedures, safety protocols, and equipment operation.
Forklift Operator /Picker & Packer
Bevchain Logistics
Hendra , QLD
03.2009 - 01.2014
- Operation of high mast, twin tine, high reach, container fork with slip sheet attachment, and layer picker attachment.
- Assisted in the loading and unloading of goods from trucks, containers and railcars using forklift.
- Maintained accurate records of all inventory movements including deliveries, receipts and shipments.
- Loaded and unloaded all different-sized trucks, ensuring proper placement of products and materials.
- Showcased strong problem-solving skills when addressing mechanical issues or workflow inefficiencies.
- Completed necessary paperwork for shipping documentation, inventory control, and equipment maintenance records.
Roof Tiler
John Simpson Roofing
Redcliffe , QLD
02.2000 - 11.2008
- Completed apprenticeship to trade, qualified.
- Created estimates for roofing jobs based on project scope of work provided by customer or contractor.
- Inspected completed work to ensure conformance with specifications and adherence to standard codes.
- Repaired leaking roofs by replacing faulty tiles or resealing flashing joints with mastic sealant or cement mortar mix.
- Installed flashings around chimneys, vents, skylights and other areas requiring waterproofing protection.
- Followed manufacturer specifications to remove old roofing materials and install new roofs.
- Participated in all phases and types of commercial roofing.
- Diagnosed and identified sources of leaks, developing plans for repairs from total tear-offs to patchwork.
- Worked regularly at advanced heights and followed all OSHA safety protocols and procedures for fall prevention.
Education
Logistics - Diploma of Logistics
Victoria University
Victoria 01-2015
High School Diploma -
Clontarf Beach High School
QLD 12-1998
Some College (No Degree) - Certificate III in Logistics
Linfox College
Queensland Skills
- Team-oriented, and dependable
- Experienced, strong leader
- Operational Efficiency
- Organizational Management
- Business Development
- P&L Management
- Health and safety compliance
- Incidents management
- Project Leadership
- Procedure Development
- Multi-unit operations management
- Cultural Awareness
- Planning and Implementation
- Employee relations and conflict resolution
- Warehouse Operations
- Supply chain logistics
Certification
- Trade qualified Roof tiler
- Forklift license (15 years)
- First aid cert (full CPR)
- White card
- Blue card
- volunteer
- materials hoist ticket
Affiliations
- Camping with my Family
- Golf
References
References available upon request.
Timeline
Operations Manager
D&B Roof Restorations
05.2022 - 05.2024
Operations Manager
Exoticathletica
05.2021 - 05.2022
Transport Manager
BevChain Logistics
01.2018 - 12.2020
Warehouse Manager
BevChain Logistics
01.2014 - 01.2019
Forklift Operator /Picker & Packer
Bevchain Logistics
03.2009 - 01.2014
Roof Tiler
John Simpson Roofing
02.2000 - 11.2008
Logistics - Diploma of Logistics
Victoria University
High School Diploma -
Clontarf Beach High School
- Trade qualified Roof tiler
- Forklift license (15 years)
- First aid cert (full CPR)
- White card
- Blue card
- volunteer
- materials hoist ticket
Some College (No Degree) - Certificate III in Logistics
Linfox College
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