Neil Letch
Baywater,Australia
Summary
I am a conscientious and respected worker who takes great pride and passion in my chosen work and in life in general. I fit into any work environment being individual or team – big or small. I have excelled in the positions I have undertaken and have applied myself professionally to each role undertaken. These experiences I have gained in these positions have given me great confidence to take my career to the next level. Results-driven State Sales Manager known for high productivity and efficient task completion. Bring specialized skills in strategic planning, team leadership, and market analysis. Excel in communication, problem-solving, and adaptability, ensuring seamless operations and growth in competitive markets.
Overview
35
35
years of professional experience
Work History
State Sales Manager WA
Multispares Ltd.
01.2015 - Current
- Dual role with Branch manager duties up until 2021
- Provide leadership, direction and overall management of the WA region (Branches and WA regional territory)
- Prepare and implement Business plans and assist with Branch budgets
- Assisting and mentoring of the Branch Managers in execution of their responsibilities and some decisions
- Identifying new business opportunities working with the BM’s and sales representative/s
- Promoting any sales priorities and objectives
- Regular Visitations with Major truck/bus accounts to keep finger on the pulse for the relevant markets
- Responsible indirectly for 30 + staff members
- Working within the company policies, procedures and organisational values and KPI’s
- Contributing effectively to the prioritisation of National sales projects with regular communications with the National management team
- Was a key factor to the successful growth of Kewdale branch thus relocated to larger premises in 2015
- Increased state sales revenue of over 50% since inception
- Recruitment handling for WA
Parts Manager - Kewdale
Multispares Ltd.
01.2013 - 01.2015
- Responsible for parts sales, performance and development for the staff
- Managing and upholding KPI’s for increased performance
- Marketing and distributing Japanese, European and American aftermarket truck/bus parts to retail/fleet customers throughout W.A
- Establish and maintain effective management communication with major accounts
- Identifying new business opportunities
- Product Knowledge – Truck and Bus systems and using numerous OE EPC;s
- Prepare, monitor & manage local sales plans
- Providing leadership for staff and implementing company objectives
- Warehouse control/Responsibility
- Responsible for $1.8M of parts inventory including stock management and shrinkage
- Recruitment handling for branch
Group Parts Manager (Volvo, Mack & UD)
Truck Centre W.A. Pty. Ltd.
Kewdale, W.A.
01.2008 - 01.2013
- Company Overview: (Mack, Volvo, UD dealer)
- Promoting and distributing Mack, UD and Volvo Truck and Bus spare parts to customers/dealer network throughout W.A
- Helped with integration of Volvo bus parts into WA once WA awarded Volvo contract in 2012
- Maintaining a high customer service standard with a professional outlook to service our customers and their needs
- Responsible for 33 staff members (parts salespersons, administration and warehouse staff)
- Acting branch manager in their absence
- Managing department’s financials e.g
- KPI’s, Service index etc
- Warehouse control/responsibility
- Responsible for $3.4 M of parts inventory
- Stock management and shrinkage
- Co-ordinate/scheduling of staff rosters (7 day roster system operational)
- Merchandising and showroom presentation
- Constant Development of staff to maximize performance
- MS Suite/ intercompany computer systems exposure – Parts/ repair orders/warranty etc
- (Mack, Volvo, UD dealer)
Aftersales Representative
Max Winkless Pty. Ltd. /Truck Centre W.A. Pty. Ltd.
Kewdale, W.A.
01.2002 - 01.2008
- Company Overview: (Volvo Truck dealer)
- Promoting Mack/Volvo Truck product/s to existing, potential and future clients/dealer network throughout W.A
- Providing above average customer service, product knowledge and building business relationships with aim of increasing parts sales and profit margins
- Submitting quotations to Insurance companies for accident repair quotations
- Observing market competitors
- Liaising with in-house Workshop reception on behalf of customers
- Liaising with Volvo Truck Australia in negotiation for extra support for business growth
- Purchasing officer
- Workshop systems exposure with repair / warranty job cards etc
- Working with MS suite of applications
- (Volvo Truck dealer)
Ducati Parts sales
Fraser Motorcycles
Morley, W.A.
01.1999 - 01.2001
- Marketing Ducati spare parts and accessories to W.A Dealers and general customers
- Telephone/counter sales
- Product knowledge -Ducati motorcycles
- Generating reports and issuing quotes using M/S Windows
- Customer liaison and problem solving
- Responsible for the department in absence of manager
- Purchasing officer
Product Specialist and Sales Representative
Skipper Trucks
Belmont, W.A.
01.1996 - 01.1999
- Company Overview: (Iveco/Mitsubishi Fuso Dealer)
- Promoting, marketing and distributing of Iveco/Mitsubishi truck/trailer parts through local customers and Dealer network
- Examining current marketplace competitors
- Compiling Quotes using MS Word and Excel
- Customer liaison
- (Iveco/Mitsubishi Fuso Dealer)
Parts Interpreter
Amcap Truck division
Welshpool, W.A.
01.1993 - 01.1996
- Company Overview: (Iveco/Isuzu/Mitsubishi Fuso parts dealer)
- Covering automotive & commercial sales
- Telephone sales
- Product knowledge – Iveco, Isuzu, Mitsubishi
- Purchasing officer
- (Iveco/Isuzu/Mitsubishi Fuso parts dealer)
Parts interpreter
Cummins diesel
Kewdale
01.1990 - 01.1993
- Telephone/counter sales
- Product knowledge – Cummins engines
- Purchasing officer
Education
Cert IV in Technology - IT
Interim Technology
Perth04-2000
High School Diploma -
Kent Street
East Victoria Park01-1988
Skills
- Skills
- Training
- Competitor analysis
- Sales training
- Territory management
- Sales initiatives and techniques
- Market and competitive analysis
- Profit and loss
- Goals and performance
- Advertising
- Goal setting
- Customer needs assessment
- Forecasting skills
- Product development
- Territory growth
- Staff training
- Managing quotas
- Customer base development
- Product knowledge
- Budget management
- Project management
- Business development
- Effective multitasking
- Relationship selling
- Customer support
- Quote preparation
- Operations
- Business growth management
- Network development
- Product expertise
- Account development
- Process improvement
- Performance evaluation
- Inventory coordination
- Conflict resolution
- Performance evaluations
Hobbies and Interests
- Gym
- Motorcycling
- Cycling
- Hiking
- Auto restoration
Professionalreferees
Can be contacted on request
Timeline
State Sales Manager WA
Multispares Ltd.
01.2015 - Current
Parts Manager - Kewdale
Multispares Ltd.
01.2013 - 01.2015
Group Parts Manager (Volvo, Mack & UD)
Truck Centre W.A. Pty. Ltd.
01.2008 - 01.2013
Aftersales Representative
Max Winkless Pty. Ltd. /Truck Centre W.A. Pty. Ltd.
01.2002 - 01.2008
Ducati Parts sales
Fraser Motorcycles
01.1999 - 01.2001
Product Specialist and Sales Representative
Skipper Trucks
01.1996 - 01.1999
Parts Interpreter
Amcap Truck division
01.1993 - 01.1996
Parts interpreter
Cummins diesel
01.1990 - 01.1993
Cert IV in Technology - IT
Interim Technology
High School Diploma -
Kent Street
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