Neil Marsh
Brisbane,Australia
Summary
Seasoned professional with proven leadership abilities and strong technical expertise. Demonstrated track record in ensuring smooth operations and maintaining standards across various sectors including commercial, health, education, and tourism & hospitality. Notable strengths include leadership, problem-solving, and communication. Achieved significant impact through effective maintenance programs, cost reductions, and enhanced facility efficiency.
Overview
22
22
years of professional experience
Work History
Snr Consultant Asset & FM Building Services Management
A.G.Coombs Advisory
Brisbane, QLD
02.2023 - Current
- Concurrent with the ICA role, lead the new FM and Asset Management service line within A.G
- Coombs, locally and nationally
- Provide consulting services within the built environment, supporting the operational needs across the industry
- Comprising a diverse client base, from state government to private operators, QBuild, TAFE, Universities, Mixed-use CBD Commercial, Tier 1 contractors, and industrial estates
- Provide technical built asset services advice, design and construction, handover, and transition to operation
- Prepared and implemented the new asset management maturity, facilities operations management capability, and service offerings
- Provide gap analysis, with a strategy for areas of improvement and efficiencies
- Prepare, and implement strategic asset management policy, procedures, frameworks, and plans
- Advisory technical services – Technical asset management and review, due diligence, compliance, and assurance to code and standards for improved overall governance
- Assess and prepare capital work program for asset refurbishment, upgrade, new build, plant, and equipment renewal
- Lifecycle Assessment – Technical assessment of built property condition, audit current asset condition, with a condition rating
- Prepare a report outlining areas of focus, with recommendations to address conditions
- Operations – Consult with organisations in delivering FM and asset operational models
- Developed an asset maturity scale for asset conditions relating to ISO 55000
- Assess asset maturity, status, processes, and areas for improvement and implementation, with support of operational systems for new and existing built environments
QLD State Director - Head of FM & Asset Services
CBRE Facilities, Asset & Facilities
City, QLD
10.2022 - 01.2023
- Head up the State of QLD facilities management asset service delivery across QLD for the commercial and industrial portfolio, with a team of circa 12 direct reports, a total team of over 25, combining Associate Dir's and Snr FMs
- Assess and improve the current FM service delivery model, and review contractor procurement processes for compliance, quality, and valued services, aligning with organizational strategic goals and objectives
- Develop a key operational action plan for implementation, targeting areas for improvement, such as staff development and technical capability, with a collaborative approach to streamline operations
- Government contract turnaround for Economic Development Queensland, Northshore precinct, for property, facilities, and operations management
- Originally for 12 months, within 3 months, it outperformed with improved service delivery, implementation of structure and methodology, and processes with increased efficiencies and compliance
- This led to a contract renewal in early 2023 with a 3-year term contract of over $1m
National FM Systems & Compliance Manager
Salvation Army
Sydney, NSW
01.2019 - 09.2022
- A National Technical Facilities Management role, operating a mixed-use portfolio of approximately 4,000 properties, with an asset value in the billions
- Restructure the model for facilities maintenance services to align with an outsourced facilities contract management systems model
- Prepare specifications and proposals for an outsourced facilities management company, negotiating scope, achieving cost savings, enhancing value, and not compromising quality and safety
- Optimized systems management in reducing contractor numbers from 4,000 to 1,000 compliant vendors
- Resulting in approved compliant work orders of 18,716, with a completion rate of 16,128 at 86%, and a rectification KPI of 94%
- Implementing a CAFM system nationally, asset capture, data evaluation
- Prepare asset management solutions and develop policies, procedures, framework implementation principles, tools, and methodologies
- In supporting guidelines across operations, such as the FM Playbook, to align for operational continuity as one team across all the states
Senior Manager
SNC Lavalin
Kingdom OF Saudi Arabia
05.2018 - 06.2019
- Asset Management, Kingdom Saudi Arabia, (contract role)
- Project Management Office (PMO) Management, for the Community Development Company
- Design, and Construction Management for FM Asset Operations for over 100K residences, within a 3,000-hectare site
- Analyse, prepare and develop white papers for feasibility, strategic asset, operations management for start-up, project design, and construction readiness for operations and maintenance of assets, for the Government development company of a large mixed-use city
- Design review and management for FM Operations and Asset Management across infrastructure & buildings
Master Developer
EMAAR
Kingdom OF Saudi Arabia
04.2016 - 04.2018
- Strategy Project & Operations, Asset Management
- Mix use, Commercial, Hospitality, and Residences for over 2000 villas, Units, housing, Lab Acc 5000 beds
- Implement asset operations, FM, commissioning of new construction, snag, DLP Management
- Prepared scope appointed and delivered a fully outsourced, integrated facilities management provider
- Provide, strategic planning for asset structure, asset class, data collection, analysis of asset optimisation
- Review design, and sustainability operations, improving lifecycle costs, reliability, and environmental factors
Head of Technical Facilities
Al Hamra Real Estate Development Company
United Arab Emirates, UAE
08.2012 - 03.2016
- Al Hamra Development – Project Technical Management of multiple assets and facilities within the portfolio, 21 residential apartment buildings ranging from 8 to 20 storeys, 1200 Villas, Marina buildings, and Retail project fit-outs
- Operations and Projects, Al Hamra Real Estate Development
- Including Infrastructure, Commercial, Retail, Residential, Hotel, and leisure
- Manage facets of design, construction, and commissioning, including the transition to asset operations and facility management
General Manager
Majan Engineering Consultants
Oman
07.2011 - 08.2012
- Project Design & Construction supervision, (contract role)
MENA Regional Head
RW Armstrong
08.2009 - 07.2011
- Regional Technical Services Director Operations
- Multiple design, and construction stages to asset operations management
Director Facilities
Khidmah
UAE
02.2009 - 08.2009
- FM Service – UAE – Property Asset & Facilities Consultancy, Design & Construction
Senior MEP Manager
Al Futtaim Carillion
Arab Emirates
01.2008 - 02.2009
- Main Contractor MEP building engineering services
Associate Engineer
Mott Mac Donald
UAE
07.2007 - 01.2008
- Construction supervision, infrastructure, Consultancy, MEP building design services
Principal Engineer
Marline Engineering
Sydney
07.2004 - 07.2007
- Construction supervision, infrastructure, Consultancy, MEP building design services
Senior Facilities Manager
Sydney Water
Sydney
07.2002 - 07.2004
Education
BSc Dual (Hons) - Building Engineering Services & Management
University, West of England
Bristol09.2001
BSc (Hons) - Building Engineering & Construction Management
University, West of England
Bristol09.2001
Skills
- Technical Team Management
- Operational Transition Framework
- Managed Asset Implementation
- Strategies, Implementation, Management
- Business Insight
- Innovative Problem-Solving
- Governance Framework Design
- Strategic Development
- Compliance Risk Assessment
- Operational Assessment
- Operational Efficiency
- Building Engineering Services
- Detailed Lifecycle Analysis
Affiliations
- MCIBSE - Chartered Institute Building Services Engineers
- TMIE Aust – Engineer Tech
- MIAM - Institute Asset Management
- MIET - Institute Eng Technology
References
References available upon request.
Timeline
Snr Consultant Asset & FM Building Services Management
A.G.Coombs Advisory
02.2023 - Current
QLD State Director - Head of FM & Asset Services
CBRE Facilities, Asset & Facilities
10.2022 - 01.2023
National FM Systems & Compliance Manager
Salvation Army
01.2019 - 09.2022
Senior Manager
SNC Lavalin
05.2018 - 06.2019
Master Developer
EMAAR
04.2016 - 04.2018
Head of Technical Facilities
Al Hamra Real Estate Development Company
08.2012 - 03.2016
General Manager
Majan Engineering Consultants
07.2011 - 08.2012
MENA Regional Head
RW Armstrong
08.2009 - 07.2011
Director Facilities
Khidmah
02.2009 - 08.2009
Senior MEP Manager
Al Futtaim Carillion
01.2008 - 02.2009
Associate Engineer
Mott Mac Donald
07.2007 - 01.2008
Principal Engineer
Marline Engineering
07.2004 - 07.2007
Senior Facilities Manager
Sydney Water
07.2002 - 07.2004
BSc Dual (Hons) - Building Engineering Services & Management
University, West of England
BSc (Hons) - Building Engineering & Construction Management
University, West of England