Track days for car racing
Neil Walker
AWS Solutions Architect
Noble Park,Victoria
Summary
Confident Software Architect with 4 year+ history collaborating with business stakeholders to achieve project objectives. Visionary professional with experience researching new technologies to determine alignment with strategic business needs.
Overview
21
21
years of professional experience
10
10
years of post-secondary education
5
5
Certifications
Work History
AWS Well Architected Practice Lead
WOLK Technology
Keysborough, Victoria
07.2021 - Current
- Solutions Architect focusing on SMB market
- Team Leader for delivery of projects, end to end
- Identified and remediated single points of failure and security risks.
- Developed specifications, drawings and engineering artifacts and reports.
- Displayed sound understanding of standard networking protocols, virtual networks and load balancing.
- Provided architectural leadership and guidance to technical teams to deliver robust, highly scalable and cost-effective solutions.
- Coordinated daily activity and flow of projects through multiple departments to verify on-time product delivery.
- Maintained open communication by presenting regular updates on project status to customers.
Cloud Consultant
WOLK Technology
Keysborough, VIC
07.2020 - Current
- Pre Sales scoping of remediation projects for clients
- Client Liaison from project beginning to hand over
- Identified and remediated single points of failure and security risks.
- Interfaced directly with customers, stakeholders and end-users regarding capability architectures, requirements use cases and stories to derive, develop and decompose next-cycle updates and specifications.
- Recommended design changes to production systems in response to changing business process, capacity, risks and performance requirements.
IT Operation Officer
A Cloud Guru
Melbourne, VIC
07.2018 - 07.2020
- Migrating users and data from acquired company, Linux Academy, into ACG systems
- Audited, scoped and planned the migrations for: G Suite and GCP
- SaaS Application management (Slack, Zoom, Dropbox, Salesforce etc.)
- Consulted on Zendesk and Salesforce migrations
- Vendor management to facilitate the acquisition
- Managing 20+ key SAAS vendors through this process to ensure delivery is on time, with limited impact to ensure users
- Internal stakeholder management
- Implemented enterprise device management across a fleet of 400 machines, across 4 company offices in 3 countries, as well as 200 remote employees
- Designed and Implemented custom device management authentication system. Built on AWS with S3, CloudFront, Lambda@Edge and DynamoDB
- Enterprise AV deployment and management for 400 devices, after POC trial with three vendors,
- Delivered new office build-out in Melbourne, across it infrastructure, video conferencing, on time and under budget
- Remotely provisioned the video conferencing solutions for our London, and Austin Texas offices
- Carried out day-day-day duties accurately and efficiently.
- Monitored company inventory to keep stock levels and databases updated.
- Oversaw daily operations to ensure high levels of productivity.
- Collaborated with HR department to ensure new hires were effectively onboarded with systems and hardware delivered to their homes during lockdowns and stock shortages worldwide.
Support Operations Manager
A Cloud Guru
Melbourne, VIC
07.2017 - 01.2018
- Scaled support team to 4 members, across 3 continents for follow the sun model
- Planned and migrated our support tooling platform from Intercom to Zendesk
- Implemented a 150+ article knowledge base to focus more on proactive support for end user self-service
- Reduced incoming ticket numbers, whilst end user numbers scaled
- Created customised onboarding training for high level stakeholders at our largest B2B clients to facilitate update of seat licenses
- Technical ownership of B2B customer SSO connections, from discovery, to set up and testing and finally delivery.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Devised processes to boost long-term business success and increase profit levels.
Support Manager
A Cloud Guru
Melbourne, VIC
07.2016 - 07.2017
- Customer support for for B2B, B2C, internal and contracting staff
- Implemented process and procedures to streamline customer support as we scaled
- Technical review and feedback for content creators on technical training courses (Courses included: DynamoDB, Serverless Chatbot, Advanced CloudFormation, etc.)
- Internal company support across LOB applications such as G Suite, Dropbox, Slack etc.
Producer
Isobar – Digital Agency
Melbourne, VIC
02.2016 - 07.2016
- Coordinated presentations for customers and project members to detail project scope, progress and results.
- Tracked hours and expenses to keep project on task and within budgetary parameters.
- Maintained project costs through careful budgeting and monitoring of expenditures.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Built strong relationships with internal and external stakeholders and devised strategies, initiatives and events promoting products and services.
Linux Web VPS Administrator
Self
01.2007 - Current
- Provide web, email, image and blog hosting from VPS and AWS servers around the world for my personal domains and those of friends and family
- Blog and CMS administration, basic html/css design, maintenance
- Personal development projects, including an rss regex parser to email notification bot
- Developed in Python and PHP
- Docker containers for seperation of projects
- Network and link monitoring services
- Smart DNS and VPN endpoints configuration and management
- Automation and scaling of websites via Amazon AWS and associated services
Education
Bachelor of Information Technology - Multimedia Technology
Deakin University
01.2007 - 01.2012
Victorian Certificate of Education -
Box Hill High School
01.2001 - 01.2006
Skills
Technical Analysis
Product development
Critical Thinking
Architecture improvements
Solution prototypes
Development Documentation
Mentoring and training
Architectural Illustration
Technical assistance
Advanced problem solving
Business process re-engineering
Lean manufacturing and design
Project planning and development
Disaster Recovery Methodologies
Certification
AWS Certified Solutions Architect - Professional
Interests
Sports pistol shooting
Timeline
AWS Well Architected Practice Lead
WOLK Technology
07.2021 - Current
AWS Certified Solutions Architect - Professional
10-2020
Cloud Consultant
WOLK Technology
07.2020 - Current
AWS Certified Solutions Architect – Associate
10-2019
AZ-900: Microsoft Azure Fundamentals
10-2019
Google GCP G-Suite Certification
10-2019
IT Operation Officer
A Cloud Guru
07.2018 - 07.2020
AWS Certified Cloud Practitioner
11-2017
Support Operations Manager
A Cloud Guru
07.2017 - 01.2018
Support Manager
A Cloud Guru
07.2016 - 07.2017
Producer
Isobar – Digital Agency
02.2016 - 07.2016
Bachelor of Information Technology - Multimedia Technology
Deakin University
01.2007 - 01.2012
Linux Web VPS Administrator
Self
01.2007 - Current
Victorian Certificate of Education -
Box Hill High School
01.2001 - 01.2006