Neil Wang
Brisbane,QLD
Summary
Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in aged-care facility and in-home settings providing guidance and encouragement to patients through physical and emotional support.
Overview
9
9
years of professional experience
Work History
Personal Support Worker
SunnyCare
03.2024 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
- Maintained accurate records of client care, progress, and concerns, contributing to effective communication among healthcare team members.
- Monitored clients health status regularly, reporting any changes to the appropriate medical staff.
- Developed trust-based relationships with clients through active listening and empathetic communication skills.
- Engaged clients in meaningful conversation, socialization, and activity while providing personal care assistance.
PCW Volunteer
SunnyCare
07.2023 - 03.2024
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
Sales Manager S&M
Shangri-la
09.2021 - 04.2023
- Responsible for room and seasonal product sales, maintenance customer relationship
- Identify potential customers and expand local market.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Sales Manager S&M
UZ Energy
11.2020 - 06.2021
- Developing and communicating with online&offline new energy home storage overseas customer.
Guest Relations Officer
Amanyangyun
04.2019 - 10.2020
- Managing customer relationships, deal with guest complaints and daily operation of Front Office
- Butler service for VIP
- In tandem with operation departments to analyze customer problems and provide specific and practical solutions.
Front Desk Agent
Wanda Realm
03.2018 - 03.2019
- Take over the matters concerned from the previous shift and deal with them
- Familiar with the reservation information; understand the customers' situation, especially to remember the names of the VIP guests and frequent guests; known all the activities of the hotel to offer the incoming guests and guest in house
- Familiar with the hotel's policies on room sales, promote rooms to guests to achieve the best economic benefits
- Master the information inside and outside the hotel, and provide accurate inquiry service
- Now mainly responsible for the daily work of GSM, and assist the GSM on duty to deal with customer complaints
- Assist the GSM to receive and escort all VIPs and ensuring that they feel comfortable and welcome on arrival to Hotel.
Manager
YumCha Cuisine
10.2015 - 01.2018
- Responsible for daily operation; ordering food materials; hiring; promoting and customer complaint handling of the restaurant
Education
Certificate IV -
Charlton Brown
Brisbane QLD12.2024
Certificate III -
Charlton Brown
Brisbane QLD02.2024
Diploma of Commerce - Accounting
Griffith University
Brisbane, QLD11.2015
Skills
Mobility Assistance
Personal Hygiene Assistance
Emotional Support
Privacy and confidentiality
Client Relationship Management
Disability Support
Personal Information
- Age: 31
- Gender: Male
Languages
English
Professional Working
Chinese (Mandarin)
Native or Bilingual
Timeline
Personal Support Worker
SunnyCare
03.2024 - Current
PCW Volunteer
SunnyCare
07.2023 - 03.2024
Sales Manager S&M
Shangri-la
09.2021 - 04.2023
Sales Manager S&M
UZ Energy
11.2020 - 06.2021
Guest Relations Officer
Amanyangyun
04.2019 - 10.2020
Front Desk Agent
Wanda Realm
03.2018 - 03.2019
Manager
YumCha Cuisine
10.2015 - 01.2018
Certificate IV -
Charlton Brown
Certificate III -
Charlton Brown
Diploma of Commerce - Accounting
Griffith University
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