NEIL JANA DAS
Wentworthville,NSW
Summary
Motivated Customer service representative and a highly organized administrative professional with positive infectious personality, committed to providing high quality service. Detail oriented professional with excellent interpersonal and relationship building skills for a symbiotic existence in the organizations. Positive infectious personality and highly reliable professional, seeking to leverage years of experience in office support, customer service, and accounts management to ensure the efficient operations of organizations.
Overview
7
7
years of professional experience
Work History
Office Administrator/ Receptionist
Harvey Norman
02.2022 - Current
- Managed and coordinated all office administrative support to ensure smooth operations
- Administered sales calls and emails, serving as the primary point of contact for customers and suppliers
- Generated sales invoices and created purchase orders in line with sales and stock requirements, in liaison with the suppliers
- Processed customer orders and generated quotations for the selected items for customers
- Handled the complete service request process, including communicating with suppliers and following up to resolve issues within the turnaround time
- Managed daily POS operations, including efficiently closing Cash desk tills during morning and evening shifts
- Prepared and distributed fortnightly rosters for all Harvey Norman staff, ensuring optimal staffing levels.
Admin Assistant
Phoenix Logistics
01.2018 - 01.2020
- Maintained office supplies and inventory by monitoring stocks, anticipating requirements, and placing orders when necessary for seamless day to day business operations
- Answered phones providing excellent customer service and/or directed calls to appropriate staff
- Conducted first-level interviews for shortlisted candidates, evaluating their suitability for the available positions
- Performed data entry of all new purchase orders for daily business
- Booked couriers and emailed suppliers, carriers, and customers with shipping updates
- Processed payments from customers and emailed proof of purchase to the purchasing department.
Education
Master of Business Administration (MBA) in Human Resources -
International School of Business & Media
11.2012
Bachelor of Commerce -
University Of Calcutta
06.2008
Skills
- Administration & Coordination: Office management, scheduling, vendor relations
- Stellar customer Relationship management
- Excellent Team Player with great attention to detail
- Excellent written and verbal communication skills with agility in quick Learning
- Customer Service: Sales support, communication, problem-solving
- Software Proficiency: Microsoft Office, PeopleSoft (Oracle), SAP
- Methodical Multitasking
Accomplishments
- SPOT Award for Performance Excellence - Capgemini - Recognized for outstanding performance and contributions to the team.
- Soaring Eagle Award for Performance Excellence - Capgemini - Honored with the Soaring Eagle Award for consistently delivering exceptional results.
- Best Speaker Award - Awarded Best Speaker for excelling as an orator in various inter-co. competitions.
City
Sydney
State
NSW
Personal Information
Notice Period: 1 weeks’ time
Workingrights
Permanent Resident
References
Available upon request.
Timeline
Office Administrator/ Receptionist
Harvey Norman
02.2022 - Current
Admin Assistant
Phoenix Logistics
01.2018 - 01.2020
Master of Business Administration (MBA) in Human Resources -
International School of Business & Media
Bachelor of Commerce -
University Of Calcutta
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