Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Neil Ricardo Quintana Cano

Software Engineer | IT Support Specialist
Brisbane,QLD

Summary

Passionate and versatile IT professional with a strong foundation in software development, technical support, and network troubleshooting. Adept at delivering scalable software solutions and resolving complex technical issues with a customer-first mindset. Committed to continuous learning, innovation, and contributing tangible value to organizations. Currently seeking Software Engineer or IT Support roles across Australia.

Overview

8
8
years of professional experience
4
4
years of post-secondary education
1
1
Certification
2
2
Languages

Work History

Courier

Bonds Transport Group
Brisbane, Queensland
07.2024 - Current
  • Delivered an average of 80–120 packages per day across assigned routes with a 99% on-time rate.
  • Verified delivery details and obtained customer signatures, ensuring 100% accurate tracking and documentation.
  • Loaded and unloaded packages efficiently, reducing loading time by 15% through optimized organization.
  • Planned daily delivery routes, improving fuel efficiency and reducing delivery time by up to 20%.
  • Communicated with dispatch and customers, resolving delivery issues and maintaining high customer satisfaction scores.
  • Adhered to all road safety and company compliance standards, maintaining a clean driving record with zero incidents.
  • Performed regular vehicle inspections and reported issues promptly, contributing to vehicle uptime of over 95%.

Shift Leader

Guzman Y Gomez
05.2023 - 07.2024
  • Led and supervised a team of employees, effectively delegating tasks, managing schedules, and optimizing daily shift operations to ensure high efficiency and productivity.
  • Monitored team performance and implemented training programs, coaching staff to enhance service quality, improve compliance with health and safety standards, and ensure alignment with company policies.
  • Managed financial operations, including opening and closing registers, reconciling daily cash flow, and preparing deposits.
  • Resolved customer concerns and internal disputes, maintaining a high level of customer satisfaction, and fostering a positive work environment through effective conflict management and communication.

Head Cook

Guzman Y Gomez
Brisbane, Queensland
11.2020 - 04.2022
  • Supervised a team of 8–15 kitchen staff, improving coordination and reducing prep time by 20%.
  • Designed and updated seasonal menus, contributing to a 15% increase in customer retention and repeat orders.
  • Maintained strict quality control, ensuring 95%+ customer satisfaction ratings based on feedback and reviews.
  • Monitored inventory and reduced food waste by 25% through better stock rotation and portion control.
  • Trained new hires and mentored junior cooks, improving team performance and reducing turnover by 30%.
  • Managed kitchen operations during peak hours, consistently meeting service targets with zero delays.
  • Ensured compliance with food safety standards, passing all health inspections with high marks.

IT Support Specialist / Owner

Mr. Robot
03.2018 - 12.2019
  • Delivered end-to-end IT support services to small businesses, achieving a 90% first-contact resolution rate.
  • Designed customized IT strategies to improve client productivity and security.
  • Deployed remote support systems, cutting response times by 25%.
  • Cultivated strong client partnerships through reliable and proactive service.

IT Support Intern

Fundación San Antonio
07.2017 - 02.2018
  • Provided hardware, software, and basic network support to organizational staff.
  • Assisted in implementing cybersecurity initiatives to safeguard sensitive information.
  • Conducted training sessions on basic troubleshooting to enhance staff self-sufficiency.

Education

Bachelor of Business Information Systems -

Torrens University Australia
Brisbane, QLD
01.2022 - 01.2024

Diploma of Software Development -

Canterbury Technical Institute
Brisbane, QLD
01.2020 - 01.2021

Certificate in General English -

Imagine Education Australia
Brisbane, QLD
02.2020 - 07.2020

Diploma in IT Support -

Servicio Nacional De Aprendizaje (SENA)
Bogota, Colombia
01.2017 - 01.2018

Skills

  • Desktop support

  • Microsoft Office Suite

  • Cybersecurity Awareness

  • Basic TCP/IP Networking

  • Linux

  • Windows

  • JavaScript

  • CSS

  • HTML

  • Python

  • Eager to Learn New Technologies

  • Attention to Detail

  • Remote Support Technologies

  • Network Troubleshooting

  • Adaptability & Initiative

  • Communication Skills

  • Team Collaboration

Certification

Programming for Everybody (Getting Started with Python)

Timeline

Programming for Everybody (Getting Started with Python)

12-2024

Courier

Bonds Transport Group
07.2024 - Current

Shift Leader

Guzman Y Gomez
05.2023 - 07.2024

Bachelor of Business Information Systems -

Torrens University Australia
01.2022 - 01.2024

Head Cook

Guzman Y Gomez
11.2020 - 04.2022

Certificate in General English -

Imagine Education Australia
02.2020 - 07.2020

Diploma of Software Development -

Canterbury Technical Institute
01.2020 - 01.2021

IT Support Specialist / Owner

Mr. Robot
03.2018 - 12.2019

IT Support Intern

Fundación San Antonio
07.2017 - 02.2018

Diploma in IT Support -

Servicio Nacional De Aprendizaje (SENA)
01.2017 - 01.2018

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Neil Ricardo Quintana CanoSoftware Engineer | IT Support Specialist