Summary
Overview
Work History
Education
Skills
References
Extracurricular Activities
Timeline
Generic

Neivetha Nimal

Sydney

Summary

As a final year undergraduate, I possess a robust skillset in critical thinking and problem-solving, enabling me to excel in dynamic environments. Proficient in digital technologies and adaptable to emerging trends, I navigate challenges with flexibility and resilience. My diverse background and forward-thinking mindset serve as an invaluable asset in any ever-changing landscape. Driven to learn quickly, advance computer proficiency and training in industry operations. Solid background in field and office settings supporting team needs. Flexible and hardworking team player focused on boosting productivity and performance with conscientious and detail-oriented approaches.

Overview

3
3
years of professional experience

Work History

Junior Accounts Clerk

Harvey Norman
9 2023 - 04.2024
  • Proficiently managing data entry and consolidation for Harvey Norman Standalone Complex budgets
  • Handling ad hoc and direct charge invoices with supporting documentation attached for all tenants
  • Facilitate the distribution of credit notes and tax invoices to tenants via email
  • Entering tenants cash receipts and SAP direct payment form (EFT)
  • System used: Manhattan (Database Management), Microsoft Excel.
  • Completed financial reports, providing insight into performance, operations, and cash flow.
  • Assisted in budget preparation and forecasting to control expenditure and maximize profitability.
  • Supported management by processing invoices and documents with consistent on-time delivery.
  • Maintained clean and organized files by keeping accounts payable records up-to-date.
  • Assessed data and information to verify entry, calculation, and billing code accuracy.

Operations Delivery Centre Analyst

PricewaterhouseCoopers
06.2022 - 11.2023
  • Working within consulting of the Project Delivery Services Team, specialised in risk management to assess and mitigate potential project risks creating a tailored approach to meet distinct client requirements and navigate project complexities
  • Project completion included: Philips Corrective Action Project for Respiratory Care Devices, Dixon Advisory and Superannuation Services, Ubank Contact Centre
  • System used: Confluence, JIRA ticketing system for UAR, B2B SaaS platform Slack, Cuscal.
  • Optimized resource allocation by conducting thorough cost-benefit analyses on potential investments.
  • Guided acquisition process to capture projected cost and revenue synergies and move combined organization forward.
  • Supported budgeting processes by providing accurate forecasts and timely variance analyses.

Customer Service Representative

Harvey Norman Online
12.2020 - 12.2021
  • Handling 70+ calls daily inbound and outbound included product benefits and crafting solutions to deliver exceptional value to customers
  • Effective communication skills through email correspondence with third party suppliers on products, customers and store managers, as well as managing store email
  • Efficient multi-tasking with real-time support across Facebook, WhatsApp, IMessage and Company site
  • Systems used: Magento, Freshdesk, Customer First, and Live Chat.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Promptly responded to inquiries and requests from prospective customers.
  • Answered constant flow of customer calls with minimal wait times.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Office Administrative Assistant

Tips Print
08.2020 - 12.2020
  • Experience supporting budgeting and bookkeeping procedure
  • Creating business cards, brochures, flyers for various clients
  • Coordinated the development of a specialist medical imaging contact details booklet, demonstrating organizational and project management skills.
  • Assisted management with budget preparation, providing detailed data analysis to support informed fiscal decisions.
  • Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
  • Responded to inquiries from callers seeking information.
  • Drafted agendas, recorded minutes and generated documents to facilitate meetings.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.

Education

Bachelor of Business - Marketing

Western Sydney University

Skills

Proficient in organizational and time management

Independent & collaborative team player both virtual & in person

Emotional intelligence and empathy in oral and written communication

Microsoft System Expertise (word, PowerPoint, outlook, excel)

  • Financial Management
  • Invoicing and collections
  • Customer service focus
  • Service Leadership
  • Collaborative Communication
  • Decision-Making
  • Time Management
  • CRM Software

References

  • Accounts Clerk - Provided Upon Request
  • ODC Analyst - Provided Upon Request
  • Customer Service Representative - Provided upon Request
  • Office Administrative Assistant - Provided Upon Request

Extracurricular Activities

Church Volunteering and Fundraising for Sri Lanka's Easter Bombings (2019)

Timeline

Operations Delivery Centre Analyst

PricewaterhouseCoopers
06.2022 - 11.2023

Customer Service Representative

Harvey Norman Online
12.2020 - 12.2021

Office Administrative Assistant

Tips Print
08.2020 - 12.2020

Junior Accounts Clerk

Harvey Norman
9 2023 - 04.2024

Bachelor of Business - Marketing

Western Sydney University

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Neivetha Nimal