Neja Pozar
Summary
The personable and astute student with proven time management and collaboration skills developed from sporting and volunteer engagements. Understanding of general employability skills and the importance of working as part of a team, learning from others and developing as a professional. With 4 years of previous experience in the hospitality industry, I am looking for employment in a position that requires a dedicated, young and enthusiastic employee. I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Barista
Cafe Harmony
08.2021 - 07.2022
- Pleasantly interacted with customers during busy periods to promote a positive environment.
- Created a wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Maintained store professionalism by cleaning and sanitizing work areas frequently.
- Complied with standards for merchandising, stocking and storing products.
- Alcohol service (RSA certificate)
Costumer Service, Kitchen Help
Hunger Busters
09.2020 - 07.2021
- Operated standard kitchen equipment with a focus on safety and sanitation.
- Cleaned and organized kitchen stations to promote team efficiency.
- Developed community reputation through a commitment to customer satisfaction and strong client relationships.
Costumer Service
Pizza Shop Bli Bli
03.2019 - 07.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered a constant flow of customer calls with minimal wait times.
- Offered customer advice and assistance, paying attention to special needs or wants.
Education
Bridging Course -
UQ Collage
QLD03.2023
High School Diploma -
Maroochydore State High School
Maroochydore, QLD12.2021
Skills
- Problem-solving
- Food Preparation and Safety
- Coffee Machinery
- Collaboration & teamwork
- Creativity & Imagination
- Designing
- Critical thinking
- Communicatively
- Software skills: Microsoft Word, Microsoft Excel, Microsoft Outlook
- Barista (coffee making, latte art)
- Food preparation
- Team Instructions
- Alcohol handling (RSA)
Timeline
Barista
Cafe Harmony
08.2021 - 07.2022
Costumer Service, Kitchen Help
Hunger Busters
09.2020 - 07.2021
Costumer Service
Pizza Shop Bli Bli
03.2019 - 07.2020
Bridging Course -
UQ Collage
High School Diploma -
Maroochydore State High School
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