Nela Shan

KEY ACHIEVEMENTS

• Developed strong, long-term relationships with clients by understanding their needs, proposing tailored design solutions, and ensuring seamless communication throughout the project lifecycle.
• Designed and developed tailored shop layouts for a variety of clients, ensuring each design met their specific branding, functional, and aesthetic requirements, ultimately enhancing the customer experience.
• Visited project sites regularly to oversee installers, ensuring that all work was executed according to the approved design plans and specifications. Conducted thorough checks to ensure the quality, accuracy, and timeliness of the installation process.

RESPONSIBILITIES

• Meet with clients to understand their design requirements, budget constraints, and brand identity to create tailored shop fit-out solutions.
• Manage project budgets and timelines, ensuring that costs are controlled and the project stays on schedule.
• Maintain consistent communication with clients, providing updates, addressing concerns, and ensuring customer satisfaction throughout the project.
• Develop detailed 3D renderings and visualizations of shop fit-out designs to help clients visualize the final product.

KEY ACHIEVEMENTS

• Committed to ongoing learning and development in the field of new home sales.
• Offered clear guidance to first-time builders by explaining the home construction process in easy-to-understand terms, addressing their questions, and providing helpful insights to ensure their confidence and understanding throughout the building journey.

RESPONSIBILITIES

• Welcoming customers into new home displays and experience centres, understanding their needs, and guiding them through the homes to showcase designs that best suit their preferences.
• Engaging with customers to understand their requirements, preferences, and goals for their new home.
• Contacting customers after their visit to check in, address any additional questions or concerns, and maintain a connection with them.

KEY ACHIEVEMENTS

• Manage end to end product development for lighting products.
• Analyse market trend and competitors to inform strategic decisions.
• Collaborate closely with design team and engineering teams to ensure product alignment with market demands and quality standards.

RESPONSIBILITIES

• Manage product development from concept to market release.
• Develop and maintain relationship with suppliers for timely cost effective production.
• Ensure compliance with industry regulation and certification for new products.

KEY ACHIEVEMENTS

• Demonstrating an aptitude for consistently meeting design deadlines.
• Acquiring a practical aptitude for the production of accurate plans using AutoCad.
• Designing playgrounds that were then purchased constructed.
• Making sure that all the installers received the plans and installation instructions.

RESPONSIBILITIES

• Working on Playscape concepts and Outdoor gyms, as well as producing technical drawings for manufacturing and installation works.
• Making sure that all playground meets the required standards.
• Creating installation drawings and sending installation instruction to installers.
• Pricing and costing proposals and ensuring the scheme of works would be within the client’s budget as well as meeting requirements imposed by the specification.

KEY ACHIEVMENTS

• Demonstrating an aptitude for consistently meeting design deadlines.
• Acquiring a practical aptitude for the production of accurate and appealing illustrations using Vectorworks.
• Designing playgrounds that were then purchased and constructed.

RESPONSIBILITIES

• Working on Playscape concepts and landscape plans, as well as producing technical drawings for manufacture and installation works.
• Creating designs that would be safe to implement and safe to use.
• Pricing and costing proposals and ensuring the scheme of works would be within the client’s budget as well as meeting requirements imposed by the specification.
• KEY ACHIEVEMENTS
• RESPONSIBILITIES

KEY ACHIEVEMENTS

• Played an integral part in delivering a customer experience to the highest standards and in the most professional manner, assisted customers in choosing the right products for their requirements.
• Always met or exceeded key performance and financial targets, including individual and store targets.
• Regularly converted customer enquiries into sales opportunities.

RESPONSIBILITIES

• Dealt with customer enquiries by telephone in an empathetic, helpful and friendly manner and responded to regular in-store enquiries.
• Developed and delivered a series of initiatives designed to assist team members in achieving their targets.