Neldellaine Ubana

• Greeted guests upon arrival and provided them with information regarding the hotel amenities, services, and local attractions.
• Checked in guests using computerized reservation systems, collected payments and verified credit cards.
• Answered inquiries from potential customers regarding room availability, rates and policies.
• Provided excellent customer service to all guests by responding promptly to their requests or concerns.
• Resolved billing discrepancies between guest accounts and invoices.
• Responded to inquiries and room requests made online, by phone and via email.

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Maintained customer-facing spaces in neat, clean and well-stocked condition.
• Engaged customers in conversation to understand needs and suggested related products or services for upselling.
• Went above and beyond to help customers and meet needs, delivering exceptional customer service.
• Answered customer inquiries with courtesy and accuracy.
• Greeted customers, answered questions and provided general information regarding menu items.
• Processed payments using POS system and accepted cash, credit cards, and checks.
• Balanced cash drawers at the beginning and end of shifts.
• Handled customer complaints in a professional manner to ensure satisfaction.
• Provided excellent customer service by addressing customer inquiries promptly and efficiently.

• Prepared and completed warehouse orders for delivery or pickup according to schedule.
• Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
• Staged and sorted multiple types of products for loading.
• Flattered customer bodies by selecting appropriate, on-trend clothes.
• Informed potential buyers where garments could be purchased.
• Worked as trusted personal shopper for over 3 daily busy customers.

• Processing loan applications, reviewing credit reports, and analyzing financial statements to determine whether to approve or deny to loan application
• Following all bank financial and security regulations and procedures
• Communicating with customers about account balances and other matters relating to outstanding loans or deposits
• Taking deposits from customers or posting deposits to customer accounts
• Interpreting banking regulations and laws to ensure compliance with federal regulations
• Reviewing financial statements to assess risk in lending decisions and investment opportunities
• Reviewing loan to ensure to meet legal guidelines and bank standards
• Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
• Coached management team on effective communication tactics with staff and customers regarding organization changes.

2010-01 - 2016-01

• Managed customers with processing transactions, such as deposits, withdrawals, or payments, resolving complaints or account discrepancies, and answering questions
• Established customers about bank products and services