Nele Iosefa
Sydney
Summary
Combined 7 years of experience as a Retail Sales Assistant and Store Manager. Knowledgeable of front and back of store operations concerning exceptional customer service, store presentation and maintenance, an understanding of the importance of following company policies and experience in stock and inventory processes.
Exemplary skills in planning, coordinating, and communicating effectively with fellow team members to execute a vision.
Adaptable, reliable, trustworthy with a strong work ethic. Committed to learning and implementing new and improved operations and procedures to ensure efficient processes that result in desirable outcomes.
Overview
22
22
years of professional experience
Work History
Events Team Coordinator
Hillsong Church
07.2022 - 10.2022
- Responsible for planning, coordinating and executing Hillsong City Campus weekend services, including midweek preparation and completing administrative tasks.
- Executing Special Events by being present during each event, leading the team and communicating effectively across departments to ensure smooth transitions.
- Trained and/or supervised volunteers and support staff required for events.
- Worked directly with Campus Pastors and other City Campus departments over the weekend to execute services.
- Consulted with Campus Pastors to determine objectives and requirements for events
- Developed post-event reports to determine the effectiveness of each event.
- Debrief with team post-event for feedback to determine areas of success and areas of improvement.
- Attend weekly meetings with staff across departments.
- Ensure prompt and thorough follow-through of all weekly action points.
- Record an accurate and efficient archive of all service history for future reference.
- Prepare an accurate and efficient report of all City Campus statistics for future reference and decision-making.
- Managed event logistics and operations.
- Responsible for Events Volunteers Team growth and training.
- Maintain the Events Office and workspace is always neat.
- Ensure the Events Office and storage areas are stocked as necessary with stationery and consumables.
- Manage Events storage facilities, and inventory and ensure stock and equipment is secure.
- Attend Events staff team days as required.
- Manage Events budget
Retail Store Manager
Overland/Mi Piaci Outlet Store
06.2010 - 09.2012
- Completed daily paperwork including banking and following up on sales discrepancies
- Checking emails from head office and other store locations for stock transfers.
- Review the previous day's sales and track best sellers report to determine key performance indicators.
- Stay informed of sales and promotions of competing stores.
- Daily store walk through to identify and proactively resolve issues negatively impacting operations.
- Display merchandise strategically to reflect store promotions to engage customers and increase sales.
- Complete routine store inventories
- Complete stockroom check to ensure stock is easily accessible for staff.
- Perform random stock checks to ensure the system stock levels reflect physical stock.
- Submit orders for new inventory.
- Implemented daily operating procedures to keep the store clean, adequately stocked, and well-organised.
- Facilitated staff meetings.
- Trained and developed new employees for easy transition into the team.
- Observed each employee's strengths and initiated coaching for areas of improvement.
- Created employee schedules to align coverage with forecasted demands.
- Hired team members.
- Reported issues to the Area Manager.
Retail Sales Assistant
Overland Footwear
03.2010 - 06.2010
- Provide exceptional customer service.
- Answer customer queries in-store or via phone call.
- Help customers locate products and check the store system for merchandise at other sites.
- Prepared merchandise for the sales floor by pricing or tagging.
- Restock display shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Managed returns, exchanges and refunds by store policy.
- Create an inviting environment for customers by maintaining store organization and cleanliness.
- Informed customers of promotions to increase sales.
- Set and achieved company-defined sales goals.
- Attended monthly sales meetings and sales training.
- Stayed current on company offerings and industry trends.
Assistant Store Manager
Wild Pair
02.2001 - 02.2005
- Managed opening and closing procedures.
- Defined clear targets and objectives and communicated to other team members.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Perform security checks.
- Supervised day-to-day operations to meet performance and service expectations.
- Prepared end-of-day reports and banking.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Maintain store cleanliness and ensure the store is tidy for the next day.
Education
Some College (No Degree) - Social Work (No Degree)
University Of Auckland
AucklandSkills
- Strong Work Ethic
- Organised
- Reliable
- Trustworthy
- Adaptable
- Effective Working Relationships
- Staff Management
Timeline
Events Team Coordinator
Hillsong Church
07.2022 - 10.2022
Retail Store Manager
Overland/Mi Piaci Outlet Store
06.2010 - 09.2012
Retail Sales Assistant
Overland Footwear
03.2010 - 06.2010
Assistant Store Manager
Wild Pair
02.2001 - 02.2005
Some College (No Degree) - Social Work (No Degree)
University Of Auckland
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