Summary
Overview
Work History
Skills
Timeline
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Nele Iosefa

Hurstville Grove

Summary

Experienced and people-focused retail professional with over eight years of hands-on experience across a range of roles, including Sales Assistant, Assistant Store Manager, Store Manager, and Back-of-House Manager. Skilled in staff recruitment and training, store operations, inventory control, rostering, and delivering high-quality customer service.

Brings additional experience in event coordination, where supporting volunteers and managing logistics strengthened skills in communication, adaptability, and community engagement.

Passionate about serving others, with a strong sense of purpose and a deep commitment to people-first leadership.

Eager to contribute to a team that values compassion, integrity, and meaningful work.

Overview

24
24
years of professional experience

Work History

Back of House Manager

JD Sports
11.2023 - Current
  • Followed operational procedures and enforced product standards, quality and consistency.
  • Organized stockroom for quick and safety-centered workflow and prepared for company inspections.
  • Accepted merchandise and entered appropriate coding into company tracking system.
  • Re-ticketed marked down items, maintained damaged item log and oversaw spot checks for quality consistency.
  • Packed and unpacked shipments, reporting discrepancies and keeping precise log of receipts.
  • Tagged and prepared new merchandise for retail sales.
  • Complied with loss prevention standards and audit requirements to support retail operations.
  • Maintained a clean, organized, and visually appealing retail environment according to brand standards.
  • Developed strong rapport with staff members, fostering a positive work environment conducive to teamwork and productivity.

Event Coordinator

Hillsong Church Waterloo Campus
07.2022 - 11.2022
  • Coordinated schedules and timelines for events.
  • Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
  • Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
  • Brainstormed and implemented creative event concepts and themes.
  • Enhanced attendee experience by meticulously planning and executing event logistics.
  • Maintained accurate records of all event expenditures, ensuring budget compliance across multiple projects.
  • Conducted post-event analysis, identifying areas of improvement for future events.
  • Oversaw volunteer recruitment and training efforts, building a dedicated team of individuals committed to supporting successful events.
  • Coordinated with security services to ensure safety of attendees, addressing potential risks and compliance issues.
  • Monitored and controlled event expenditures to meet budgets.
  • Developed detailed event reports, documenting all aspects of each event.

Retail Store Manager

Overland/Mi Piaci Outlet Store
06.2010 - 09.2012
  • Maintained clean and organized store appearance to enhance overall shopping experience for customers.
  • Completed routine store inventories.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted with hiring, training and mentoring new staff members.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reported issues to higher management with great detail.

Assistant Store Manager

Wild Pair
02.2001 - 02.2005
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Assisted Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Managed daily store operations to ensure optimal customer service and employee productivity.

Skills

  • Retail Operations Management – Skilled in running day-to-day store activities with efficiency and care
  • Staff Recruitment & Training – Experience hiring and training new staff and leading teams to success
  • Inventory & Stock Control – Strong understanding of back-of-house processes and inventory systems
  • Customer Service Excellence – Committed to creating welcoming, inclusive experiences for all customers
  • Communication & Teamwork – Clear communicator who works well across all levels of a team

Timeline

Back of House Manager

JD Sports
11.2023 - Current

Event Coordinator

Hillsong Church Waterloo Campus
07.2022 - 11.2022

Retail Store Manager

Overland/Mi Piaci Outlet Store
06.2010 - 09.2012

Assistant Store Manager

Wild Pair
02.2001 - 02.2005

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Nele Iosefa