Nelia Nyamuranga

Role Duties and Responsibilities

• Reduced errors in policy documentation by carefully proofreading materials before submission to carriers.
• Responded efficiently to client inquiries regarding their policies or application statuses, enhancing customer satisfaction levels.
• Maintained effective communication with clients, fostering strong professional relationships.
• Collaborated with team members on special projects, contributing to improved organizational performance overall.
• Provided a high level of support to the underwriting team, making it possible for them to focus on core tasks and make informed decisions about policy coverage.
• Provided comprehensive clerical support including filing, scanning, and data entry tasks that contributed to a well-organized work environment.
• Enhanced underwriting processes by streamlining document management and data entry tasks.
• Improved efficiency in the underwriting department by providing timely and accurate administrative support.
• Participated in ongoing learning opportunities related to insurance principles and underwriting practices which led to increased expertise.

Role duties and Responsibilities

• provide administration support to both the claims and operational areas .

• Balanced workload effectively, prioritizing tasks to ensure timely completion of all claim-related and Underwriting responsibilities.
• Reduced claim processing time by streamlining workflows and implementing efficient practices.
• Supported continuous improvement efforts by identifying opportunities for process enhancements in the claims handling process.

• Stayed updated with industry regulations, ensuring compliance in all claim-handling procedures.

Duties and Responsibilities

• Ensure the integrity of the operations of the Claims department through accurate and timely processing of data into claims systems.
• Managing workflow claims mailbox
• managing workflow folders and mailbox for stuck items
• Allocating and catergorising documents /work items to existing claims.
• Testing of new enhancements