NELIANE Ribeiro Dos Santos
Lakemba,MG
Summary
Driven House Cleaner with a proven track record of enhancing client satisfaction for Private Clients through meticulous cleaning and efficient service. Excelled in customer service and deep cleaning expertise, achieving increased repeat business by over 30%. Demonstrates exceptional teamwork and quality assurance controls, ensuring standards exceed homeowner expectations.
Overview
1
1
year of professional experience
Work History
House Cleaner
Private Clients
11.2023 - 06.2024
- Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
- Increased repeat business by maintaining excellent communication with clients and addressing concerns promptly.
- Streamlined cleaning processes for faster service, utilizing effective time management strategies.
- Reduced client complaints by consistently meeting or exceeding cleanliness standards set by homeowners.
Education
Sydney Global College
North Sydney Skills
- Cleaning and sanitization
- Customer Service
- Housekeeping
- Bathroom sanitation
- Kitchen Cleaning
- Floor cleaning
- Quality Assurance
- Glass cleaning
- Deep cleaning expertise
- Surface sanitation
- Window Cleaning
- Pet mess cleanup
- Wall scrubbing
- Floor sweeping
- Furniture treatment
- Ironing clothes
- Dusting Techniques
- Basic Repairs
- Odor Control
- Steam Cleaning
- Floor polishing
- Mold prevention
- Quality Assurance Controls
- Teamwork
- Vacuuming and sweeping
- Residential Cleaning
- Mopping and sweeping
- Cleaning and organizing abilities
- Cleaning bathrooms
- Cleaning techniques
- Fluent in Language
- Vacuuming
- Interior and exterior cleaning
- Folding clean laundry
- Dusting furniture
- Restroom detailing
- Ceiling fan cleaning
- Sweeping and Mopping
- Kitchen Cleaning and Dishwashing
- Commercial Cleaning
- Deep Cleaning Protocols
- Floor Vacuuming
- Restroom Servicing
- Window Blind Dusting
- Floor Cleaning, Polishing, and Waxing
Languages
Portuguese
Native or Bilingual
Timeline
House Cleaner
Private Clients
11.2023 - 06.2024
Sydney Global College
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