Nelianti Wau
Maclaey Island,Qld
Summary
Dedicated Support Worker with a proven track record at Aged Care, enhancing client wellness and independence through focused daily living support and emotional guidance. Skilled in health and safety awareness, I significantly improved client self-esteem and social skills, ensuring personalized care and achieving individual goals. Expert in housekeeping tasks, my approach prioritizes client satisfaction and safety.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Cleaning Assistant
Cleaners Boat Club
04.2024 - Current
- Mopped and vacuumed floors to remove residue and restore finished appearance.
- Used time management and efficient cleaning methods to meet deadlines.
- Wiped windows, tables and other surface areas to eliminate dust and residue and increase aesthetic value.
- Scrubbed and sanitized toilets and trash cans to maintain healthy environment.
- Received consistent positive feedback from supervisors for attention to detail and adherence to company standards.
- Contributed to a safe working environment by adhering to safety protocols during all tasks, reducing workplace accidents.
- Handled equipment, chemicals, and materials properly and with caution.
- Collaborated effectively with colleagues to complete large-scale projects within designated timeframes.
- Removed rubbish from trash receptacles, disposing of waste in specified areas to eliminate risk of pests.
- Maintained a punctual attendance record while also being flexible with scheduling as needed for after-hours or weekend assignments.
Support Worker
Aged Care
12.2021 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
Massage Therapist
Masseuse’s
04.2014 - 06.2016
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
- Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Provided clear, concise instructions to clients to prepare for massage services.
- Researched new techniques to stay up to date with trends and developments in massage therapy industry.
- Fostered a positive and calming atmosphere in the treatment room, allowing clients to feel comfortable and at ease during their sessions.
- Evaluated client conditions to recommend appropriate massage therapy methods.
- Achieved high levels of customer satisfaction with empathetic listening skills and clear communication about treatment plans.
- Ensured client safety by adhering to strict hygienic practices and proper draping techniques.
- Maintained client treatment records and designed long-term care programs for return customers.
- Performed detailed assessments to identify areas of tension or discomfort, leading to more effective treatments.
- Received consistent positive feedback from clients after implementing new stretching techniques into massage sessions.
Education
Diploma Community Service -
Educare Collage
Brisbane, QLDAged Care
Certificate 3 Individual Support
Queensland 06.2021
Skills
- Daily living support
- Housekeeping tasks
- Health and safety awareness
- Emotional Support
- Kitchen Cleaning
- Restroom maintenance
- Chemical Handling
- Sweeping and Mopping
- Cleaning and sanitizing
- Health and safety compliance
- Customer Service
- Complex Problem-Solving
- Sanitation Practices
- Disinfection Practices
- Hazardous Material Handling
- Laundry services
- Team Collaboration
- Strong Work Ethic
- Flexible Schedule
- Heavy Lifting
- Special Event Preparation
Certification
Certificate herbalife nutrition
- Certificate infection control and
- Certificate CPR & first aid
Languages
Indonesia and English
Full Professional
Timeline
Cleaning Assistant
Cleaners Boat Club
04.2024 - Current
Support Worker
Aged Care
12.2021 - Current
Massage Therapist
Masseuse’s
04.2014 - 06.2016
Diploma Community Service -
Educare Collage
Aged Care
Certificate 3 Individual Support
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