Nell Watson
Summary
An attentive individual with experience assisting people to build on their strengths and develop strategies to address challenges. I demonstrate empathy and respect when working with people, I am passionate about working with vulnerable communities and assisting them in connecting with the community and maximising their opportunities to engage fully in life.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Support Facilitator
Wesley Mission – The Way Back Support Service
10.2024 - Current
- Provide outreach through non-clinical psychosocial support to clients who have experienced a suicidal crisis
- Work within a recovery-orientated practice framework
- Completing assessments, support plans and safety plans with clients
- Supporting staff with professional practice and professional development
- Provide operational support and leadership to the team as required
- Identify and assist referral pathways, locating resources and services that meet the needs of clients
- Attending networking and educational meetings to provide information on the program to external and internal stakeholders
- Participate in developing and implementing quality and service delivery to continually improve the program and service
Support Facilitator
Wesley Mission – The Way Back Support Service
10.2023 - 10.2024
- Provide outreach through non-clinical psychosocial support to clients who have experienced a suicidal crisis
- Work within a recovery-orientated practice framework
- Completing assessments, support plans and safety plans with clients
- Support clients in the community by linking and referring them with services and working collaboratively with existing services
- Maintain accurate and up to date client information in accordance with support and funding requirements
- Engage in ongoing professional development, including regular supervision and reflective practice
- Engage in client case reviews within the program to ensure service continuity, providing individualised approaches and create pathways for clients
Care Facilitator
BaptistCare
03.2022 - 07.2023
- Participate in the development, implementation, and evaluation of services and programs that meet clients individual needs
- Manage and supervise staff, including performance reviews, supervision, and manage any internal conflicts
- Recruitment of new staff, participate in senior leadership meetings, and consult with external stakeholders
- Provide case management, conducting comprehensive assessments, interviews, and discussing goals and strengths
- Develop relationships with families and carers that acknowledge their needs
- Ongoing client advocacy, maintain the rights and needs are respected
- Manage Home Care Packages and staying within funding parameters
- Writing up plans and agreements, and negotiating these with the client and stakeholders
- Completed risk assessments and safety planning
- Involved in multidisciplinary teams to provide comprehensive care
- Conduct case conferences with families and clients with high needs
- Completing monthly reporting and ongoing professional development
Program Manager
SANDBAG inc.
11.2021 - 03.2022
- Lead and manage programs and events with key workers
- Manage and supervise staff from the Neighbourhood Community Program, including performance reviews, delegation of workload and manage any internal conflicts
- Recruitment of new staff, assisting to construct position descriptions, training of new staff
- Involved and managing the Volunteer Engagement Group with other key workers
- Ensure all reporting is completed accurately and timely
- Work with the CEO to identify any opportunities to enhance and develop programs in line with the strategic vision
- Engage with key stakeholders and represent the organisation and relevant events and forums
- Work alongside the finance department to ensure budgets are being adhered to, as well as reporting any changes within the program
- Reporting to the CEO with any ongoing financial conflicts and decisions to ensure the delivery of services and achieve agreed targets
- Collaborate and participate in Senior Leadership meetings
- Collaborate and maintain productive working relationships with staff, other external stakeholders and service providers
- Working with other QLD agencies and NGO’s to plan, coordinate and negotiate services for clients
Goal Facilitator
Blue Wing Care
02.2021 - 11.2021
- Explaining NDIS plans to people to ensure they reach desirable goals and outcomes
- Liaising with other service providers and community engagement services
- Developed and built on current skills with people to increase capacity for community engagement, employment and to gain independence
- Work with families and other carers to promote and support their human rights
- Prepare and maintain records of behaviour, daily notes, medication chart and reporting any new behaviours or concerns
- Followed and implemented safe work practices
Disability Support Worker
Staff Connections
09.2020 - 03.2022
- Assisted in daily personal care, toileting, clothing care, household duties, and transportation
- Followed and implemented support and behaviour plans
- Worked with family and health care providers to ensure all needs were met
- Experience with tailored communication strategies
- Prepare and maintain records of behaviour, daily notes, medication chart and reporting any new behaviours or activities conducted
- Assertiveness with behaviour transitioning, and escalation
- Following and implemented safe work practices, including restrictive practices
- Experience with high and complex needs
- Providing direct care within a residential setting, and ensuring a safe environment
Community Support Worker
SANDBAG Inc, Brisbane
07.2020 - 11.2021
- Working closely with people who pose mental health disorders to develop plans to ensure their safety and wellbeing
- Worked with women accessing the centre to provide safety planning for themselves and children
- Work collaboratively with internal specialists and external service providers and make referrals where additional support requirements are identified to better meet people’s needs
- Providing crisis intervention when responding to assessments and working with people to achieve desirable outcomes
- Demonstrate cultural competency in working with diversity
- Contribute to and comply with systems, policies and practices and demonstrate through actions and behaviour an alliance to Mission, Vision and Values
- Develop, cultivate, and maintain productive working relationships with stakeholder groups and individuals
Student Placement
SANDBAG Inc.
02.2019 - 08.2020
Student Placement
Gold Coast Health – Robina Hospital
07.2023 - 10.2023
Education
Diploma of Community Services - Case Management
Australian College of Applied Psychology
Bachelor of Social Work - undefined
Griffith University
Certification
- First Aid and CPR
- Blue and Yellow Card
- Criminal History Check
- NDIS Orientation
- Safe Talk Suicide Training
- Applied Suicide Intervention Skills Training
- Naloxone Training
- Covid -19 Vaccination
- DBT Skills Training
Timeline
Senior Support Facilitator
Wesley Mission – The Way Back Support Service
10.2024 - Current
Support Facilitator
Wesley Mission – The Way Back Support Service
10.2023 - 10.2024
Student Placement
Gold Coast Health – Robina Hospital
07.2023 - 10.2023
Care Facilitator
BaptistCare
03.2022 - 07.2023
Program Manager
SANDBAG inc.
11.2021 - 03.2022
Goal Facilitator
Blue Wing Care
02.2021 - 11.2021
Disability Support Worker
Staff Connections
09.2020 - 03.2022
Community Support Worker
SANDBAG Inc, Brisbane
07.2020 - 11.2021
Student Placement
SANDBAG Inc.
02.2019 - 08.2020
Bachelor of Social Work - undefined
Griffith University
Diploma of Community Services - Case Management
Australian College of Applied Psychology
Similar Profiles
Mangila AngiangaMangila Angianga
Support Worker at Wesley Mission Disability ServiceSupport Worker at Wesley Mission Disability Service
Kathryn ShieldsKathryn Shields
Peer (Lived Experience) Support Coordinator at Communify – The Way Back Support ServicePeer (Lived Experience) Support Coordinator at Communify – The Way Back Support Service
Erin JonesErin Jones
Registered Nurse at Wesley Mission- John Wesley GardensRegistered Nurse at Wesley Mission- John Wesley Gardens
Ryan Janee PickeringRyan Janee Pickering
Performance Facilitator/ Support Resource/ Chat Performance//QA Support at Arise Virtual SolutionsPerformance Facilitator/ Support Resource/ Chat Performance//QA Support at Arise Virtual Solutions
CINIL JOSECINIL JOSE
Support Facilitator at Community livingSupport Facilitator at Community living