Nella De Lullo
Melbourne,VIC
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
17
17
years of professional experience
Work History
Publishing Assistant /Customer Service Representative
CIS Publishers & Read Education
01.1991 - 09.2001
- Participated in meetings and conference calls to gather and communicate document layout and production process information and represent production function.
- Worked within multilevel approval structures to maintain quality standards for work.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managing and meeting daily goals and tasks
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Managing national and international orders
- Involved in open communication with schools and large businesses
- Upselling product
- Participated in regular training and upskilling
Customer Service Representative
Coles Group
01.1985 - 12.1991
- Responded to customer requests for products, services, and company information.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Managing transactions with customers
- Collecting cash and card payments
Teacher's Assistant
CIS
01.1993 - 12.1995
- Supported classroom maintenance and upkeep, organizing books and materials.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
- Behavioural management of children. (one on one support for disruptive children).
Bookshop Manager
CIS Publishing
01.1990 - 12.1990
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
Education
Victorian Certificate of Education -
Preston College of TAFE
VICSkills
- Product Knowledge
- Eager and Willing to Learn
- Personable and Bubbly
- Special Requests
- Active Listening
- Sales Expertise
- Retail Sales Customer Service
- Credit Card Payment Processing
- Returns Policies
- Customer Relations
Languages
Italian
Native or Bilingual
Timeline
Teacher's Assistant
CIS
01.1993 - 12.1995
Publishing Assistant /Customer Service Representative
CIS Publishers & Read Education
01.1991 - 09.2001
Bookshop Manager
CIS Publishing
01.1990 - 12.1990
Customer Service Representative
Coles Group
01.1985 - 12.1991
Victorian Certificate of Education -
Preston College of TAFE
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