Nelleke Van De Linde

• Coordinated Active Living Services, delivering high-quality support for seniors through various programs.
• Managed Commonwealth Home Support Program, Community Transport, Home Care packages, and Compacks services.
• Ensured compliance with aged care quality standards while aligning with council values.
• Achieved successful Quality Audits with no outstanding issues and received positive consumer feedback.
• Supervised team and volunteers by setting clear, objective performance targets.
• Developed administrative and financial processes to enhance compliance and service quality.
• Monitored budgets for funding bodies and produced internal council reports.
• Completed end-of-year audits to ensure financial integrity.

Executed recruitment and staffing processes to build a competent team.

Managed retail operations to enhance customer experience and sales.

Developed marketing strategies for travel products using brochures, exhibitions, and advertising.

Cultivated relationships with suppliers and stakeholders to ensure product availability.

Conducted financial planning and reporting to maintain budgetary compliance.

• Supported development and well-being of state wards aged 5 to 13 years within residential home environment in Burwood