Nellie Belisario
North Parramatta,Australia
Summary
Results-driven banking and construction professional with expertise in people and community engagement, risk management, customer service, executive assistant and Operations management. Proven ability to build strong relationships, drive business growth, and foster a culture of diversity and inclusion.
Overview
9
9
years of professional experience
Work History
Operations Manager
Torrens One Constructions Pty Ltd
12.2024 - 04.2025
- Created strong partnerships with community organisations and strengthening existing relationships to help support Australian families through CommBank support
- Implement and executed numerous Community engagement and volunteering initiatives to help our people connect with the Community
- Coordinate team and group events such as townhalls, forums, social events and team offsites
- Managed internal communications, ensuring alignment with business objectives and enhancing employee connectivity
People & Community Manager
Business Banking Services
03.2019 - 10.2024
- Created strong partnerships with community organisations and strengthening existing relationships to help support Australian families through CommBank support
- Implement and executed numerous Community engagement and volunteering initiatives to help our people connect with the Community
- Coordinate team and group events such as townhalls, forums, social events and team offsites
- Managed internal communications, ensuring alignment with business objectives and enhancing employee connectivity
- Administration reporting and tasks required for the day-to-day operation of the business
- Established a P&C Committee and CCD council group where I chaired business, people and customer priorities
- Tasks also included:
- Preparation of documents
- Agenda and Minutes for meetings
- Creating 12-month timeline for group events, wellbeing activities and team initiatives
- Manage fire wardens and first aid registrations and trainings
- Diary Management delegate for the General Manager of Business Banking Services
- Reconcile expenses and cost tracking
- Managed travel arrangements for the executive leadership team
- Liaised and negotiated with preferred suppliers for group initiatives and team events
- Expansion of the Business Immersion sessions, which have grown 300% in FY25
- Coordinated and executed CommBanks' annual Fundraising initiatives
- Oversaw employee engagement 'Your Voice' surveys, and implemented change based on feedback and key focus areas
- Supported leadership with HR issues, workplace relations, incident management, and fostering a 'Speak Up' culture
- Supporting our people and teams navigate through constant changes in processes, products and within Business Banking
- Managed logistics and planning for office relocation, ensuring smooth transitions and minimal disruption
Transaction Switching & Account Origination Manager
Business Banking Client Services
07.2016 - 03.2019
- Led daily operations on all transactional banking requests, consistently meeting service level agreements through effective planning and work allocation
- Onboarding new customers and maintaining transactional support for existing customers
- Provided regular reporting on team performance to senior leaders, driving action plans for improvement
- Supporting team members with Career Development and skills
- Encouraging participation and action planning in the groups quarterly ‘Your Voice’ survey feedback
- Supporting Relationship Managers and Relationship Executives with everyday customer needs
- Engaged with internal and external stakeholders, ensuring high levels of communication and service delivery
- Managed the daily operations of fund transfer requests from customers through cross audit checks and team authorisations
- Support with recruitment processes, onboarding new staff, and providing ongoing coaching and development to ensure team success
- Managed monthly audits and call monitoring reviews for team members, ensuring compliance and reducing operational risk
- Drive upselling initiatives by identifying opportunities within existing customer base and effectively communicating value-added products or services tailored to their needs
- Provide exceptional customer service and support, addressing client inquiries, resolving issues, and ensuring a seamless experience, measured by NPS
Skills
- Customer Service
- Community Engagement
- People Management
- Risk Management
- Team Leadership
- Event Planning
- Decision Making
- Problem-Solving
- Communication
- Operational Efficiency and Management
References
- Matthew Barran, General Manager CommSec, CommBank, 0436 671 916
- Brendan Sinclair, Executive Manager Business Banking Services, CommBank, 0414 645 106
- Christine Daaboul, Director Torrens One Constructions Pty Ltd, 0408 675 951
Awards
- CommBank CEO Excellence Award Q4 FY22 ‘East Coast Floods 2022’.
- CommBank CEO Excellence Award Q1 FY22 ‘Operation Lift’.
- CommBank CEO Annual Award winner 2021 ‘Unsung Hero’ 2021.
- One Million Donors Silver Medal ‘Best Workplace Community Giving Program’ 2021.
Prior Roles
- Operations Manager, Torrens One Constructions, 10/01/24, 04/30/25
- People & Community Manager, Business Banking, 03/01/19, 10/31/24
- Parramatta Police Station, NSW Police Force, 11/01/19, 11/30/21
- Transaction Switching Operations Manager, Business Banking, 07/01/16, 03/31/19
- BB Property Operations Manager (secondment), Business Banking, 04/01/16, 06/30/16
- BSC Productivity Associate (secondment), Business Banking, 12/01/14, 07/31/16
- Transaction Switching Account Manager, Business Banking, 04/01/13, 12/31/14
- Local Business Banking Team Manager, Business Banking, 09/01/12, 04/30/13
- Merchant Direct Sales Team Manager, Business Banking, 08/01/11, 09/30/12
- Merchant Direct Sales Associate, Business Banking, 04/01/08, 08/31/11
- Colonial Home Loans Specialist, Retail Banking Services, 04/01/07, 04/30/08
Timeline
Operations Manager
Torrens One Constructions Pty Ltd
12.2024 - 04.2025
People & Community Manager
Business Banking Services
03.2019 - 10.2024
Transaction Switching & Account Origination Manager
Business Banking Client Services
07.2016 - 03.2019
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