Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Certificates to achieve
References
Affiliations
Languages
Timeline
Generic

Nellie Petrosjanova

Branyan,QLD

Summary

Proactive professional with a strong ability to adapt to diverse roles in customer service and hospitality. Proven skills in problem-solving and relationship-building with clients and colleagues. Dedicated to driving team success and delivering exceptional service.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Barista

Beasty Beans Cafe
Avenell Heights, Qld
12.2024 - Current
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Organised workstations efficiently so that tasks could be completed quickly during peak hours.
  • Prepared and served a variety of coffee drinks, including espresso, cappuccino, and latte, adhering to specific recipes and presentation standards.
  • Managed cash register and processed transactions with accuracy and integrity.
  • Supported highest standards of conduct and service to support company reputation.

Farm Hand

The Lettuce Patch
Qunaba, Qld
02.2024 - Current
  • Harvested primary crop, lettuce, ensuring optimal yield and quality.
  • Maintained clean work environment to adhere to food safety standards.
  • Trained new workers on processes and procedures, demonstrating acquired knowledge.
  • Provided exceptional customer service at fruit and vegetable shop with welcoming demeanor.
  • Created appealing displays to attract customer interest and boost sales.
  • Prepared specialty raffle boxes for local taverns and sports clubs, enhancing community engagement.

Food & Beverage Attendant/Guest Service Agent

Burnett Riverside Hotel/H20 Restaurant & Bar
Bundaberg, Qld
11.2023 - Current
  • Executed opening and closing duties, including setup of tables, chairs, and equipment checks.
  • Greeted customers promptly, took accurate orders, and served food and beverages efficiently.
  • Delivered exceptional service to guests, enhancing satisfaction with meals and drinks.
  • Prepared drinks following established recipes while ensuring responsible alcohol service.
  • Maintained restaurant standards through outstanding customer service reflecting core values.
  • Oversaw guest experiences at functions, ensuring enjoyment and engagement.
  • Set up tables for upcoming functions to ensure readiness and organisation.
  • Facilitated smooth check-in for hotel guests, addressing needs for efficient processing.
  • Ensured payment was secured direct/chargeback, to avoid extra labour the following day.

Retail Worker

JB HI-FI
Bundaberg, Qld
06.2024 - 10.2024
  • Attended training sessions to gain knowledge of new products and company policy changes.
  • Maintained organized store environment through effective restocking and display management.
  • Processed returns and exchanges in compliance with company policies while ensuring customer satisfaction.
  • Delivered exceptional customer service by addressing inquiries, resolving issues, and managing complaints professionally.

Law Clerk Intern

Baker O'Brien & Toll Lawyers
Bundaberg, Qld
10.2022 - 10.2023
  • Converted closed case files to E-files for improved accessibility.
  • Filed power of attorneys, wills, and leases for efficient document management.
  • Delivered important documents to post office, bank, and neighboring firms.
  • Provided assistance to secretaries, addressing various administrative needs.

Cafe Worker

Beach Treats Cafe
Bargara, Qld
09.2021 - 06.2022
  • Managed cash register operations efficiently and accurately.
  • Prepared food orders, such as sandwiches, salads, and beverages.
  • Adhered to health and safety regulations when handling food items.
  • Performed opening, closing duties such as setting up, breaking down stations prior to, after shift hours.

Education

High School Diploma -

Kepnock State High School
Bundaberg
11-2023

Skills

  • Order accuracy
  • Customer service
  • Time management
  • Team collaboration
  • Communication skills
  • Up-selling
  • Inventory management
  • customer engagement

Certification

  • Certificate II - Outdoor Recreation
  • Open water scuba diving license
  • Responsible service of alcohol
  • Responsible service of gambling
  • Food safety certificate

Accomplishments

  • Ingenium Bursary 2022 winner - use innovation and entrepreneurship to find an issue within the community, and provide a solution

Certificates to achieve

  • Enrolled in a Bachelor of International Tourism and Hotel Management
  • Undergoing food safety supervisor
  • Willing to obtain a Responsible Management of Licensed Venues (RMLV)

References

  • Matthew Wrench - head chef at H20 Restaurant &Bar
  • Russel Seisink - manager at Beasty Beans Café
  • Mel Burg - manager at The lettuce Patch

Affiliations

  • Scuba diving
  • Dog grooming
  • Hiking
  • Travelling

Languages

Czech
Native/ Bilingual
Russian
Native/ Bilingual

Timeline

Barista

Beasty Beans Cafe
12.2024 - Current

Retail Worker

JB HI-FI
06.2024 - 10.2024

Farm Hand

The Lettuce Patch
02.2024 - Current

Food & Beverage Attendant/Guest Service Agent

Burnett Riverside Hotel/H20 Restaurant & Bar
11.2023 - Current

Law Clerk Intern

Baker O'Brien & Toll Lawyers
10.2022 - 10.2023

Cafe Worker

Beach Treats Cafe
09.2021 - 06.2022

High School Diploma -

Kepnock State High School

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Nellie Petrosjanova