Summary
Overview
Work History
Education
Skills
Availability
References
Timeline
Generic

Nelly Zamora

154 Crosthwaite Lane Kergunyah South,VIC

Summary

To obtain a challenging job and opportunity that would enhance my knowledge, develop my potentials and utilize my skills, bringing out the best of me for the benefit of my employer.


Adaptability in the context of willingness to learn refers to being open to change and flexible in handling different situations. Being adaptable means being able to learn, unlearn and relearn as part of a dynamic work environment.

Overview

6
6
years of professional experience

Work History

Receptionist

Global Harbor Maritime & Shipping Line Inc,.
01.2019 - 04.2019
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.

Customer Service Assistant

Manila Southern Assiciates
05.2019 - 10.2019
  • Managed customer complaints effectively, offering solutions that exceeded expectations.
  • Refunded money and adjusted bills to resolve customer service or billing complaints.
  • Assisted customers with product selection, providing detailed information on features and benefits.
  • Collaborated with team members to improve overall customer experience and boost company reputation.

Office Staff Assistant

Superior Maintenance Services Inc,.
01.2020 - 06.2020
  • Updated employee databases regularly, ensuring correct personnel records were easily accessible when needed by human resources or other departments.
  • Maintained an accurate filing system for easy access to essential documents when needed, improving overall office organization.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.

Customer Service Associate Cashier

All Home Global South
03.2021 - 09.2021
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Contributed to store''s sales goals by actively promoting special offers, rewards programs, and additional products or services.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Handled cash and credit transactions accurately, ensuring proper balance at the end of each shift.

Payment Officer

Online Casino
10.2021 - 10.2024
  • Complied with established procedures when approving or rejecting claims.
  • Maintained accurate records in financial systems
  • Responded to customer inquiries and provided detailed account information.
  • Enhanced accuracy in payment transactions by conducting regular audits and reconciliations.

Education

Bachelor of Science - Plant Pathology

Central Bicol State University of Agriculture
San Jose Pili, Camarines Sur, Philippines
04-2018

Skills

  • Highly responsible and reliable
  • Having wholesome values of honesty and integrity
  • Great attention to details
  • Good in Time-management
  • Works well under pressure
  • Can handle customer complaints and inquiries
  • Well organized with an ability to multitask
  • Computer literacy

Availability

Available for immediate start. Flexible with working hours, including weekends and public holidays. Starting July 22, my schedule will change. I will be available on Monday afternoon and all day on Tuesday, Friday, and Saturday.



References

Available upon request

Timeline

Payment Officer

Online Casino
10.2021 - 10.2024

Customer Service Associate Cashier

All Home Global South
03.2021 - 09.2021

Office Staff Assistant

Superior Maintenance Services Inc,.
01.2020 - 06.2020

Customer Service Assistant

Manila Southern Assiciates
05.2019 - 10.2019

Receptionist

Global Harbor Maritime & Shipping Line Inc,.
01.2019 - 04.2019

Bachelor of Science - Plant Pathology

Central Bicol State University of Agriculture

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Nelly Zamora