Nelson Brash
Summary
Passionate front-of-house team member with experience in retail settings committed to showcasing above-and-beyond customer service through strong interpersonal skills and an enthusiasm for meeting diverse challenges. Highly motivated to contribute to team and organizational goals through positive energy and a keen attention to detail.
Overview
6
6
years of professional experience
Work History
Front of House Assistant
The Grand Hotel
Warrandyte , VIC
03.2022 - Current
- Greeting customers at door and providing to them courteous support throughout all stages of their stay
- Displaying friendly energy whilst ensuring drink and food orders are served with timeliness
- Collaborating and delegating effectively as part of a diverse team
- Engaging customer feedback through casual conversation and prompting
- Assisting and coordinating bus persons in tidying and clearing between courses
Sales Assistant
Paddy Pallin
Ringwood; Melbourne CBD
11.2018 - 11.2020
- Provided key marketing points of products to customers and gave best-practice advice for their usage
- Showed consistent follow-through in all aspects of the job to improve customer satisfaction
- Attentive to customer needs so as to upsell and recommend top-notch merchandise for their situation
- Excelled in the utilization of new company technology (e.g., inventory software)
- Informed customers about current promotions and discounts to capitalize upon sales targets
Skills
- Professionalism
- Greeting customers
- Suggestive selling
- POS System Operation
- Phone Etiquette
- Independent judgement
Affiliations
- Junior basketball coach for Park Orchards Steelers across multiple seasons to date
- Amateur meditation teacher in training
- Summited Mt. Kilimanjaro (2022)
Timeline
Front of House Assistant
The Grand Hotel
03.2022 - Current
Sales Assistant
Paddy Pallin
11.2018 - 11.2020
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