Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Nelson Kaisa

Sydney,NSW

Summary

Dedicated professional with a diverse background encompassing warehouse management, hospitality, and customer service roles. Equipped with extensive hands-on experience in optimizing warehouse operations, ensuring efficient logistics and inventory management. Proven ability to deliver exceptional customer experiences in fast-paced environments, coupled with strong interpersonal skills and a commitment to service excellence. Seeking to leverage this multifaceted skill set to contribute effectively to a dynamic team.

Overview

9
9
years of professional experience

Work History

Warehouse Operator

Hello Fresh Australia
03.2023 - Current
  • Used pallet jacks and riders to relocate products.
  • Checked packages and merchandise for damage and notified vendors.
  • Assisted in the development of key performance indicators for the warehouse team, driving continuous improvement initiatives across all areas of operation.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Kept warehouse stations and equipment in good working order in line with OSHA requirements.
  • Maintained accurate inventory records to provide data for use in audits and completion of order requests

Inbound Sales Consultant

O'Brien Glass Industries
11.2020 - 06.2021
  • Use of Microsoft Word, Excel and Outlook
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales
  • Managing large amounts of inbound and outbound calls in a timely manner
  • Following call centre "scripts" when handling different topics
  • Identifying customers' needs, clarifying information, researching every issue and providing solutions
  • Achieving targets such as talk time, appointment rates, after call work and prepay.

Retail Assistant

Bunnings Warehouse
04.2020 - 11.2020
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items
  • Engaged positively with each customer, providing professional and polite support for sales and service needs
  • Maintained current store, product and promotional knowledge to drive consistent sales
  • Readied merchandise for the sales floor by marking items with identifying codes and accurate pricing
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.

Barista/Crew Worker

McDonalds
10.2015 - 07.2020
  • In this occupation I have developed customer service qualities, coordination skills, the ability to cooperate with crew and to show leadership during work time
  • Listened to customer desires and needs to recommend optimal products
  • Educated customers on beverage menu items and provided samples of daily brews
  • Protected customers by regularly cleaning and sanitizing work areas and equipment
  • Resolved customer disputes with tact and professionalism
  • Received and accurately processed customer payments
  • Maintained a clean and organized workspace, enabling coworkers to locate resources and products
  • Ordered, received and stocked supplies and retail products.

Education

UNDERGRADUATE -

AUSTRALIAN CATHOLIC UNIVERSITY
2025

HSC -

CLANCY CATHOLIC COLLEGE
01.2018

Skills

  • POS system operation
  • Payment processing
  • Customer assistance
  • Cash register operation
  • Effective customer upselling
  • Stock management
  • Food safety and sanitation
  • Opening and closing procedures
  • Team member motivation
  • Merchandising proficiency
  • Customer service
  • Team building

Accomplishments

Archbishop Recipient 2018

References

  • Lanceslot Tupai - 0423 409 617 (Hello Fresh Manager)
  • Lynishar Hine - 0401 400 041 (McDonald's Manager)
  • Moevanu Magalo - 0415 149 674 (O'Brien Glass Industries)

Timeline

Warehouse Operator

Hello Fresh Australia
03.2023 - Current

Inbound Sales Consultant

O'Brien Glass Industries
11.2020 - 06.2021

Retail Assistant

Bunnings Warehouse
04.2020 - 11.2020

Barista/Crew Worker

McDonalds
10.2015 - 07.2020

UNDERGRADUATE -

AUSTRALIAN CATHOLIC UNIVERSITY

HSC -

CLANCY CATHOLIC COLLEGE

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Nelson Kaisa