Nelson Osino
Adelaide,SA
Summary
I seek to leverage both my academic knowledge and acquired skills to ensure that my tasks are done with professionalism and dedication. I gear towards providing direct and personalized attention to each task assigned to me and effectively support clients. Motivated Youth Worker offering three years of experience in clinical and behavioral roles. Adept at supporting the emotional, social, and personal growth of young individuals. Support program operations by applying strong document management and resource coordination skills to day-to-day needs. Conscientiously address any need and resolve concerns to promote efficiency and maximize service outreach. Proven relationship-building and planning abilities.
Overview
3
3
years of professional experience
1
1
Certification
Work History
CASE MANAGER
IMPROVED CARE SERVICES (ABORIGINAL COMMUNITIES)
- Developed relationships, engaged, and worked effectively with children and young people with complex needs and offending behaviours
- Provided statutory supervision of children and young people, managing complex and high-risk cases autonomously
- Created and maintained accurate case notes and provided written and verbal reports to stakeholders based on criminogenic analysis
- Actively referred children and young people to relevant services to assist in addressing offending behaviour's
- Worked within Aboriginal and Torres Strait Islander and culturally and linguistically diverse frameworks to address offending behaviors
- Coordinated and supervised work activities and programs aimed at reducing offending behaviors
- Demonstrated ability to communicate effectively with staff, courts, and other stakeholders
- Proven experience in engaging with children and young people, including those with challenging and complex behaviors
- Expertise in performing casework, undertaking suitable assessments, developing case plans and interventions, and making appropriate referrals.
HOUSING OFFICER
ST GEORGE COMMUNITY HOUSING
- 05.2024
- Delivered responsive and professional tenancy and housing management services across a designated portfolio of properties and tenants
- Managed tenant applications, housing allocations, lease preparation and renewals, rent management, and inspections
- Provided high-level, holistic tenancy support, connecting with tenants, guardians, and support services to maintain and support sustainable tenancies
- Acted as a key point of contact for tenants with complex needs, ensuring a positive tenant experience
- Executed tenancy management duties, including tenant applications, housing allocations, lease preparation and renewals, rent management, and inspections
- Provided valuable information and advice to tenants, collaborating closely with key stakeholders and the broader A2P team
- Successfully maintained sustainable tenancies by effectively communicating with internal and external stakeholders
- Supported the organization's goal of establishing successful and sustainable tenancies and cultivating thriving communities aligned with Access 2 Place's (A2P) vision and values.
- Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
- Maintained database of housing resources, landlords and management companies.
- Coordinated with local agencies to provide housing and prevent homelessness, decreasing homelessness [Number]%.
- Met with housing residents and landlords to answer questions, address concerns and clarify policies and procedures.
- Conducted home and apartment inspections to identify safety issues and needed repairs.
- Oversaw housing plans for clients to promote timely transition to permanent housing and appropriate usage of housing subsidies.
- Assisted in grant writing to increase funds for organization.
- Reduced maintenance costs with proactive property inspections and timely repairs.
- Enhanced community relations by organizing events and fostering open communication between residents and management.
- Performed regular safety inspections to minimize hazards and protect residents'' wellbeing.
- Participated in community events to promote services and engage with public.
- Assessed community needs and identified resources for social and community service programs.
- Developed and implemented training programs for staff.
- Coordinated with community stakeholders for successful implementation of social and community service initiatives.
- Implemented strategies to increase public awareness of social and community service programs.
- Managed volunteer programs focused on providing community services to underserved populations.
- Spearheaded fundraising efforts to support social and community service initiatives.
Disability support worker
Nangray Inclusives Disability Services
02.2021
- Effectively managing and responding to challenging behaviour
- Maintain awareness of clients' individual physical and emotional needs and that they are considered and met daily
- Provide support and advice to young people with various, complex, and special needs
- Assess all risks and report, as necessary
- Working with customers to achieve their NDIS goals
- Maintaining a safe and Person-Centred approach
- Effectively delivering a service to people with low to high-level support needs
- Supporting people living with disability with activities such as personal hygiene, taking medication, cooking, cleaning, attending appointments, outings, health and recreation.
RESIDENTIAL YOUTH WORKER
MARION LIFE YOUTH SERVICES AND HOMELESSNESS
03.2022 - Current
- Organized smooth transfers/Travel and community access for young persons
- Give children and young people therapeutic care, supervision, and transportation
- Create, implement, and keep an eye on individual plans
- Monitoring young people as they progress through crucial developmental stages
- When possible, encourage family involvement
- Engage in activities that will help young people develop their abilities, such as their capacity for self-care and independence
- In addition to adhering to the pertinent codes of ethics, laws affecting professional practice, and standards of professional conduct, make sure that all care is provided in a way that supports the resident's values and goals
- Provided individual and group counselling sessions to adolescents in residential care settings
- Facilitated daily activities such as educational, recreational, and social skill development for youth
- Monitored and documented the progress of each resident's mental health status
- Conducted assessments of youth to identify any potential behavioral or emotional issues.
SUPPORT WORK (YOUNG C
ABOUT SERVICES
06.2021 - Current
- Activities and personal advocacy, as determined by customer needs and service requirements
- Facilitating community inclusion and participation, dependent on individual needs, abilities, and preferences, and supporting clients to establish and maintain relationships and interests through access to community activities, venues, and services
- Promoting positive routines/duties/activities in a cooperative, respectful, and flexible manner, which are meaningful and purposeful to the individual client
- Assisting with client's physical and mobility requirements in accordance with the relevant workplace health and safety standard, including transferring clients
- Adhering to the service communication and reporting protocols by maintaining appropriate client records and sharing relevant information with the line manager, other care workers, family members, or staff of other agencies on completion of a shift
- Maintaining privacy and confidentiality, including customer and employee details and any other information supplied that could be of a confidential nature
- Implement safe working practices in all work areas and report potential hazards, incidents, and concerns in a professional and timely manner
- Providing an appropriate model to customers in terms of dress, language, and behaviors.
DISABILITY AND MENTAL HEALTH SUPPORT WORK (YOUNG CHILDREN AND YOUTH)
COGNITIVE
02.2022 - 09.2023
- Ensure all care is provided in a manner that promotes the resident's personal values and goals and adheres to relevant codes of ethics, legislation affecting professional practice, and standards of practice
- Supporting clients to correction appointments Supporting and driving clients to schools
- To assist the resident in meeting their care needs in accordance with their person-centered plan
- This includes hygiene, nutrition, fluids, and medication
- To communicate with residents/clients, relatives, fellow team members, and the community in a professional manner that shows respect to individuals
- To support clients in their activities of daily living actively on day, night, and sleep over shifts including activities of daily living
- Supporting clients in residential homes, accommodations, and respite houses
- Ensuring that the youth person, accommodation, and respite house are safe to work before the start of the shift
- Supporting youth with challenging behavior
- Reporting incidents to management and calling the police/ambulance in case of emergency
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services
- Demonstrated leadership by making improvements to work processes and helping to train others
- Understood and followed oral and written directions
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Certificate IV - Training and Assessment
RAM Training Institute
Certificate III - Individual Support- CHC33015
MILTON College
Bachelor's Degree - COMMUNITY SERVICES( Specialised in Trauma Counseling)
Torrens University
Adelaide, SA12.2024
Skills
- First-aid and CPR
- Child development knowledge
- Mental Health Support
- Educational Support
- Positive Reinforcement
- Excellent communication skills with clients, their families, and colleagues Excellent organizational skills Computer knowledge for notes and report writing Demonstrated ability to deliver personal-centered care to clients Motivated, Patient, Flexible
- Life Skills Teaching
- Transportation Assistance
- Substance abuse awareness
- Boundaries Establishment
- Self-Care Awareness
- Multicultural Competence
- Family engagement
- Goal Setting Assistance
- Recreational planning
- Community resources navigation
- Youth supervision
- Mentoring abilities
- Conflict de-escalation
- Social skill development
- Emotional Support
- Special needs understanding
- Behavioral Interventions
- Safety Monitoring
Accomplishments
worked with client with needs and with limited funding.
Certification
- Safe Environment For The Children and Young People
- Certificate in Providing First Aid
- Certificate in Manual Handling
- Certificate in Medication Administration
- Certificate in NDIS Worker Orientation Module
- Working with Children Check
- Fire Warden Certificate
- NDIS Worker check
- Safety and Environment for children and young people's Certificate
- Complete COVID-19 shot Certificate
- Immunization record – Up to Date
- Current national police clearance
- Covid-19 Infection Control certificates
- Full unrestricted Australian Driver's License
References
- Glori Too, Registered Nurse, Orion Care, Gloriatoo09@gmail.com, 0414772570
- Moses Kogoi, Team Leader, Programmed, Moskogei10@gmail.com, 0406805521
- Georgina Munala, Orion Team Leader, Geonmum@gmail.com, 0433760233
Languages
English
Professional Working
Timeline
RESIDENTIAL YOUTH WORKER
MARION LIFE YOUTH SERVICES AND HOMELESSNESS
03.2022 - Current
DISABILITY AND MENTAL HEALTH SUPPORT WORK (YOUNG CHILDREN AND YOUTH)
COGNITIVE
02.2022 - 09.2023
SUPPORT WORK (YOUNG C
ABOUT SERVICES
06.2021 - Current
Disability support worker
Nangray Inclusives Disability Services
02.2021
CASE MANAGER
IMPROVED CARE SERVICES (ABORIGINAL COMMUNITIES)
HOUSING OFFICER
ST GEORGE COMMUNITY HOUSING
- 05.2024
Certificate IV - Training and Assessment
RAM Training Institute
Certificate III - Individual Support- CHC33015
MILTON College
Bachelor's Degree - COMMUNITY SERVICES( Specialised in Trauma Counseling)
Torrens University
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