Nelson Ou
Caulfield North
Summary
Results-driven energy specialist with a proven track record of achieving high performance in average handle time and call volume. Seeking to utilize expertise in the collections team to enhance skills. Committed to consistently delivering exceptional results, with a strong work ethic and a passion for surpassing expectations.
Overview
10
10
years of professional experience
Work History
Energy Specialist
Origin Energy
04.2024 - Current
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Communicate professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Protect business interests by ensuring compliance with relevant federal, state, and industry-specific regulations during collection efforts.
- Demonstrate strong problem-solving skills by effectively resolving complex customer issues related to billing disputes and account discrepancies, leading to improved customer satisfaction levels and reduced resolution times.
Store Manager
Culture Kings
08.2015 - Current
- Oversee daily opening and closing procedures and ensure a smooth flow of operations, addressing any issues promptly.
- Lead by example in delivering excellent customer service and achieving personal sales targets.
- Develop a comprehensive training program for the sales and operations team.
- Foster a positive work culture that promotes teamwork and collaboration towards a common goal.
- Manage employee rosters to meet business demands and review payroll for accuracy.
- Plan visually appealing layouts while implementing effective money mapping strategies.
- Streamline processes for sending and receiving products as well as conduct regular audits.
- Use data analytics tools to analyze sales trends and customer behavior.
- Implement media strategies using various social media platforms.
- Achievements
- Transitioned from a Christmas casual to joining the management team within my first year with the company.
- Under my leadership, the Brisbane store achieved its highest December profits in history in 2022.
- Facilitated the opening of Culture King's first ever DFO in South Wharf, Melbourne and continued as the store manager thereafter.
Skills
- O-Vault
- Kraken
- Cegid Retail
- DOMO
- Kepler Analytics
- Human Force
- Canva
- Slack
- Zoom
- Microsoft Office
- Google WorkSpace
Languages
English
Thai
Khmer
Timeline
Energy Specialist
Origin Energy
04.2024 - Current
Store Manager
Culture Kings
08.2015 - Current
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