Nelson Taban
Springfield Lakes,QLD
Summary
Knowledgeable customer service professional with 3 years of experience in the contact center industry. Demonstrates proficiency in multitasking, time management, and customer retention, consistently enhancing customer satisfaction. Adept at optimising processes and fostering strong client relationships to contribute to business growth.
Overview
3
3
years of professional experience
Work History
Claims management officer- Household
IAG insurance
10.2022 - 06.2023
- Handled inbound/outbound calls, booking assessments, and processing claims for household insurance
- Coordinated with service providers via phone/email, ensuring efficient claim resolution and satisfaction
- Assessed reports, made claim decisions, and processed payments to customers and service providers
- Enhanced claims workflow, reducing resolution time and improving customer experience with prompt actions.
Customer consultant
Australia post
02.2021 - 05.2022
- Managed inbound/outbound calls, freight redirection, and redelivery, ensuring timely solutions and enhancing customer satisfaction
- Coordinated depot and post office collections, meticulously tracking shipments to minimize delays and optimize delivery processes
- Investigated missing, delayed, and damaged freight cases, analyzing data to identify root causes and implement preventive measures
- Supported account managers with business customer needs, fostering strong relationships and contributing to client retention.
Customer Service Agent
Stellar Asia Pacific
Springfield Central, QLD
06.2020 - 06.2021
- Delivered exceptional customer service, resolving complex inquiries and maintaining high satisfaction rates while managing multiple tasks efficiently
- Meticulously analyzed customer information to identify issues, develop tailored solutions, and uphold superior service standards
- Educated clients on account services, patiently addressing concerns and providing clear explanations to enhance customer understanding
- Worked cohesively with team members to streamline processes, share best practices, and consistently meet departmental objectives
- Proposed and implemented creative solutions to recurring customer issues, contributing to improved efficiency and client satisfaction.
Education
High School Diploma -
St Laurence's College
South Brisbane QLD 410111-2012
Skills
- Time management
- Organizational skills
- Self-motivated
- Multitasking
- Communication
- Quick learning
- Microsoft proficiency
- Active listening
- Customer data confidentiality
- Data entry
- Customer retention
- Team-oriented
- Inbound calling
- Outbound calling
- Call metrics
- Computer proficiency
References
References will be provided upon request.
Timeline
Claims management officer- Household
IAG insurance
10.2022 - 06.2023
Customer consultant
Australia post
02.2021 - 05.2022
Customer Service Agent
Stellar Asia Pacific
06.2020 - 06.2021
High School Diploma -
St Laurence's College
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