Summary
Overview
Work History
Education
Skills
Affiliations
Placement Experience
Accomplishments
Personal Information
Systems Skills Competencies
Timeline
Generic

Nelton Abdul

Jindalee

Summary

I am a dedicated and compassionate social worker with over 14 years of diverse experience across government agencies, non-profits, and community service organisations. My expertise encompasses complex clinical work in forensic disability, NDIS, child protection, aged care, and humanitarian services, particularly focused on providing high-quality support to the veteran community and their families during crisis. With a strong foundation in trauma-informed care and a clinical lens, I excel in assessing complex needs, developing tailored interventions, and providing advocacy, crisis intervention, counselling, and case management. My ability to navigate intricate systems enables me to advocate effectively for clients' rights and well-being while ensuring seamless access to essential support services. I possess excellent communication and interpersonal skills that facilitate rapport-building with clients, collaborative work with multidisciplinary teams, and engagement with community partners. I am deeply committed to promoting social justice, diversity, and cultural competence across all aspects of my social work practice. In my roles, I have provided clinical leadership, supporting workforce development and contributing to service delivery enhancements. I am experienced in conducting comprehensive clinical risk assessments and implementing evidence-based practices to ensure optimal outcomes for clients. My skills in developing personalised care plans allow me to connect clients with vital resources, ensuring that their unique needs are met effectively. Recognising the importance of continuous professional development, I actively seek opportunities to enhance my knowledge and skills to deliver the highest quality of care and support. Notably, I have worked extensively with the Department of Veterans Affairs, the Department of Health and Human Services, the Department of Immigration and Border Protection, and the Australian Red Cross, focusing on optimising transitional outcomes for clients reintegrating into the community. Additionally, my experience with an Aboriginal organisation has provided me with valuable insights into Indigenous affairs in Australia, enabling me to analyse and address social policies affecting these communities. I am passionate about making a meaningful impact and driven to enhance the quality of life for veterans, children, and families in care through effective, compassionate, and clinically informed practice.

Overview

16
16
years of professional experience

Work History

NDIS - Independent Contractor/Director

Elevate Wellbeing Solutions
Perth
04.2025 - Current
  • Community access and social inclusion
  • Emotional regulation and mental health support - I specialise in emotional resilience coaching, PTSD and anxiety support.
  • Aged care and companionship support
  • Crisis response and trauma-informed care
  • Psychosocial recovery-oriented support
  • Medication prompting and monitoring
  • Personal care (showering, toileting, dressing)
  • Transport assistance with a fully insured vehicle
  • Committed to helping people feel empowered and supported in their journey.
  • Experience supporting individuals with ASD, FND, seizures, asthma, stoma, and mobility needs (wheelchair and hoisting)

Executive Level (EL1) - Senior Clinician (Complex Case Management)

Australian Department of Veteran Affairs
Melbourne
10.2021 - 04.2025
  • Provide an escalation point for clients at serious risk of harm to self or others.
  • Provide specialised clinical expertise and advice to support and enhance the work of the Complex Case Managers.
  • Experience in working with military or veteran mental health services, exceptional awareness with regards to the principles of Trauma Informed Care.
  • Expertise in supporting clients experiencing the impacts of substance abuse, mood, and anxiety disorders (including PTSD).
  • Management of limited caseload of high complex and/or high risk clients with significant mental health/behavioural presentations, utilising counselling support/interventions.
  • Undertake Complex Case reviews with staff across the branch, utilising professional expertise to make sound recommendations for case management, escalation or closure.
  • Be available for consultation across the Branch to provide input and expertise to inform the management of and response to urgent client escalations.
  • Undertake a range of client assessments including intake assessments and risk assessments.
  • Contribute to the preparation of high level client summaries and briefs, including maintaining high quality documentation.
  • Provide training in the form of presentation for RPS, Risk Assessment and Case Reviews Reflective Practice Supervision (RPS) - Provide training and coaching.
  • Provide Reflective Practice Supervision -responsible for the supervision of at least 8 clinical case managers.
  • Maintain and develop skills in Reflective Practice Supervision and coaching conversations.
  • Identify trends and opportunities for learning and development with supervisees, communicating this with Senior Complex Case Managers and Assistant Directors.
  • Provide support for quality assurance mechanisms.
  • Contribute to the development, use and review of clinically informed risk assessments including the development of training and education processes.
  • In conjunction with Assistant Directors identify and implement strategies to support high level governance of service provision.
  • Actively contribute to branch quality assurance tasks, contributing professional experience to achieve outcomes for the branch.

Social Worker

Tradewind Australia
Melbourne
05.2021 - 10.2021
  • DPV Health - administrative tasks associated with COVID 19 crisis, working specifically from exposure/testing sites including MERNDA in Victoria.
  • Working along other allied health staff to offer health care services, supporting, and assisting with pre-testing assessments.
  • Assisting with stock taking and ordering medical supplies and equipment as required.
  • Providing counselling and linking patients with other appropriate health services in relation to the COVID19 crisis.

Clinical - Family Preservation & Reunification Practitioner/Social Worker

KeyAssets
Melbourne
03.2021 - 05.2021
  • Provide crisis intervention to children, young people and families as necessary.
  • Provide coaching to families to support them to address issues relating to mental health, poverty, unemployment, substance abuse, physical abuse, rehabilitation.
  • Ensure that the protection of children and the promotion of their welfare is given absolute priority in all activities, and critical incidents/allegations are recorded, investigated, and acted upon appropriately in line with Keyasset's and Departmental Child Protection procedures.
  • Make Child Protection reports to the Department helpline and/or customer service centres, in consultation with Keyasset's quality manager.
  • Participate in Keyasset's on-call services available 24hours/day, 7 days/week.
  • Develop contact schedules and undertake supervised contact for children and young people.
  • In line with Keyasset's child safety and Key to Care Framework - Participate in case conference, school conferences and court appearances as required.
  • Increased clients' participation in group activities aimed at improving their social skills and mental health.
  • Documented clients' progress and worked with their individual team of healthcare professionals to facilitate clients' recovery from mental health and other associated illness.

Team Leader - Case Management Children, Youth & Families

Victorian Aboriginal Child Care Agency (VACCA)
Melbourne
09.2018 - 02.2021
  • Daily management of at least 6-7 contracted case managers including involvement in staff training and conducting staff appraisals within the Kinship Program.
  • Investigating and Case Managing families that have been reported to expose their children to family violence and high-risk situations.
  • Providing assessments, reports and providing Magistrates with professional witness statements and co-ordinating services to support the families. Providing counselling, welfare supports and risk management strategies.
  • Ensuring the safety, well-being and development of Child Protection (DHHS) clients. Meeting the legislative requirements of working within the Child Protection system.
  • Responsibilities associated with Case Contracts by completing all case management tasks and reporting requirements back to DHHS kinship care managers.
  • Undertake the day-to-day management of Kinship Care Case Managers and Practice Leads, including providing regular supervision, debriefing and the development and delivery against work plans.
  • Provide accurate information to update and maintain electronic client data on CRISSP/CRIS.
  • Provide ongoing support to carers and children involved in statutory kinship care.
  • Identify training and support needs of kinship carers, particularly non-Aboriginal carers in terms of their cultural competence and connection to the Aboriginal community.
  • Organise and facilitate access between the children in kinship care placements and their parents or family members.
  • Check/sign-off on all quarterly reports, court reports and Best Interest Case Plan Reports for all cases before they are submitted to court or the DHHS Team Manager.
  • Work collaboratively with VACCA Lakidjeka ACSASS, CHILD FIRST, Family Services, Aboriginal Family Decision Making Program, Permanent Care and any other programs involved with Kinship Care children and families.
  • Identify children's needs using the Looking After Children (LAC) framework.
  • Preparation and drafting of cultural support plans and genograms in line with client goals.

Coordinator/ Manager (Youth Residential Care)

Anglicare Victoria
Melbourne
11.2015 - 11.2018
  • Investigate and assess complex cases and provide in-depth risk assessment, case planning and safety plans to address concerns raised in relation to vulnerable families in the OoHC Program.
  • Conduct monthly staff supervision and supporting the team in managing workloads.
  • Implement and assist in the review of individual care plans in collaboration with the young person, their family, child protection and other relevant stakeholders to address identified issues.
  • The coordination of day-to-day residential requirements including staff supervision, the oversight of program budgets, chairing care team meetings and client meetings etc.
  • Direct responsibility with regards to staffing rosters, staff timesheets and staff training.
  • Ensuring compliance in relation to the OoHC facilities, communication book, life books, records of expenditure, CRISSP, LAC's, Case notes and reporting of critical incidents.
  • Preparing preliminary monthly reports in line with OoHC - residential requirements.
  • Working with children and young people with complex trauma and attachment issues and needs.
  • Partake in the on-call after hours roster, being able to lead a crisis management response to all sub-contracted Child Protection (DHHS) clients.
  • Provided housing support and some case management for adults who are homeless and affected by chronic mental illness.

Team Leader - Out of Home Care

ONCALL Group Australia
Melbourne
11.2014 - 11.2016
  • Direct supervision of 5 Residential Child & Youth Workers tasked primarily to assist young people in foster-care and residential care to engage with appointments and schooling, including transportation.
  • Full responsibility for all the administrative/case management requirements of the contingency unit in Fairfield/Parkville, preparing quarterly reports for Child Protection and supporting the staff team with legal court requirements and supervised contact between parents and child as assessed/required by Child Protection.
  • Ensuring all clients needing extensive support to meet developmental milestones are referred to appropriate services, monitoring and making sure the staff team are following through with the legislative requirements and Child Protection case direction.
  • Support the staff team to motivate children and young people to engage in required activities as directed by ONCALL Group.
  • Ensuring the staff team provide a safe and stable environment, demonstrating positive role modelling to enable children and young people to meet their goals and achieve their full potential.
  • Monitor performance targets, outcomes, quality standards in service agreements, legislative and policy requirements, issues of quality of care, reportable conduct and complaints.
  • Attending and responsible for all intake Child Protection referrals. Initially determining protective concerns and matching staff-client suitability.
  • Ensuring all client/target goals listed in the Looking After Children (LAC) framework are addressed prior to the client/young person transitioning into the community or aging out of the program.
  • Other associative duties as required by agency 'External Contracts' i.e. Forensic Disability Services, worked predominantly with sex offenders within the forensic psychiatric facility (Thomas Embling Hospital - Fairfield Melbourne).

Team Leader - Residential Services

Wesley Mission Victoria (UNITING)
Melbourne
09.2009 - 11.2014
  • Direct responsibility for the supervision (formal & informal), recruitment, support and professional development of regular and relieving residential staffing group in the OoHC.
  • Day to day management of the Asylum Seeker/ UAM Residential Care Unit operations.
  • Preparing preliminary residential monthly reports and accountability for the expenditure and management of the petty cash systems within the OoHC units in line with agency policy.
  • Develop and maintain program relationships internally and externally, particularly with the Red Cross, Hotham Mission and the Department of Immigration & Border Protection (DIBP).
  • Ensuring client's documentation including care plans, case notes and Incident reports are recorded accurately and maintained to a high standard whilst adhering to Policy and procedures Privacy Act.
  • Rosters: to assist with ensuring that roster coverage (staff) is consistent with the budget, client support needs and industrial awards.
  • Taking part in the quarterly On-Call duties, risk assessments via the afterhours support line.

Education

Master of Occupational Therapy -

Curtin University
02-2025

Certified EMDR Therapist - Eye Movement Desensitisation Reprocessing

EMDR Association of Australia (EMDRAA)
01.2023

Post-Graduate Certificate - Counselling

Edith Cowan University
01.2023

Bachelor of Social Work -

DEAKIN University
01.2019

Certificate (IV) - Child, Youth & Family Intervention (Trauma Informed Pract)

MELBOURNE Polytechnic
01.2017

Diploma of Community Services -

HOLMESGLEN TAFE
Victoria
01.2011

Certificate (III) - Aged Care

NEW Futures Training
Victoria
01.2010

Certificate in Accounting & Book-Keeping -

City & Guilds of London Institute
UK
01.2001

Skills

  • Word
  • PowerPoint
  • Excel
  • Technical writing
  • Emotional Intelligence
  • Lead nurturing
  • Strategic governance
  • Communication
  • Analytical skills - communication
  • Relationship management
  • Creative problem solver

Affiliations

  • 03/20 - Present, NDIS Certificate of Compliance
  • 06/19 - Present, Member of Australian Association of Social Workers
  • 08/11, Australian Community Workers Association

Placement Experience

  • 08/10 - 12/10, Australian Department of Health & Human Services, Child Protection - Adolescent Protective Team (APT), Under general supervision, provide quality, timely and effective case management services including client care, support and supervision guided by the Children Youth Family Act 2005., Respond to and investigate cases concerning children at risk and undertake assessments (under supervision) of child maltreatment and other risks utilising established assessment and intervention techniques applicable to child protection cases., Compile court reports and accurately update and maintain client information both written and electronic (CRIS/CRISSP)., As directed supervise children subject to legal orders granted by the Children's Court.
  • 03/17 - 06/17, Peninsula Health (Frankston Hospital), Hospital Social Worker, My main role within the social work department was to undertake and complete a research project on family violence, link between policy and clinical practice. The research focused on the social worker's response to family violence within the hospital., Conducting initial psychosocial assessments under supervision, writing up referrals including risk assessments and discharge planning while learning to place social work theory into evidence-based practice, working alongside a multidisciplinary team.

Accomplishments

  • Chairperson's award, 2017, Anglicare Victoria, For exceptional services - highly commended staff leadership of five motivated team members.
  • Certificate of Appreciation, Wesley Mission Victoria/Uniting, In recognition of my generous support for the program throughout my employment.

Personal Information

Driving License: 8154450

Systems Skills Competencies

  • Word
  • PowerPoint
  • WordPress
  • Excel
  • Technical writing
  • Emotional Intelligence
  • Lead nurturing
  • Strategic governance
  • Communication
  • Analytical skills
  • Relationship management
  • Creative problem solver

Timeline

NDIS - Independent Contractor/Director

Elevate Wellbeing Solutions
04.2025 - Current

Executive Level (EL1) - Senior Clinician (Complex Case Management)

Australian Department of Veteran Affairs
10.2021 - 04.2025

Social Worker

Tradewind Australia
05.2021 - 10.2021

Clinical - Family Preservation & Reunification Practitioner/Social Worker

KeyAssets
03.2021 - 05.2021

Team Leader - Case Management Children, Youth & Families

Victorian Aboriginal Child Care Agency (VACCA)
09.2018 - 02.2021

Coordinator/ Manager (Youth Residential Care)

Anglicare Victoria
11.2015 - 11.2018

Team Leader - Out of Home Care

ONCALL Group Australia
11.2014 - 11.2016

Team Leader - Residential Services

Wesley Mission Victoria (UNITING)
09.2009 - 11.2014

Master of Occupational Therapy -

Curtin University

Certified EMDR Therapist - Eye Movement Desensitisation Reprocessing

EMDR Association of Australia (EMDRAA)

Post-Graduate Certificate - Counselling

Edith Cowan University

Bachelor of Social Work -

DEAKIN University

Certificate (IV) - Child, Youth & Family Intervention (Trauma Informed Pract)

MELBOURNE Polytechnic

Diploma of Community Services -

HOLMESGLEN TAFE

Certificate (III) - Aged Care

NEW Futures Training

Certificate in Accounting & Book-Keeping -

City & Guilds of London Institute
Nelton Abdul