Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Nency Patel

Adelaide,SA

Summary

IT professional with a solid academic background and practical internship experience in helpdesk support. Proficient in troubleshooting, basic network setup, and resolving hardware and software issues. Strong communication skills and a commitment to delivering exceptional customer service. Ready to leverage technical expertise in a collaborative IT environment.

Overview

2
2
years of professional experience

Work History

IT Help Desk Intern

Citadel IT Pty Ltd
Port Adelaide, South Australia
04.2025 - Current
  • Delivered technical support for hardware and software issues across client infrastructure.
  • Troubleshot network connectivity problems and resolved user inquiries effectively.
  • Maintained comprehensive documentation of support tickets and customer interactions.
  • Collaborated with IT team to implement software updates and security patches promptly.
  • Monitored system performance, reporting issues to senior technicians for immediate action.
  • Assisted in setup of new computers, printers, and other IT equipment.
  • Performed daily system checks to ensure optimal performance of all computer systems.
  • Created new accounts, reset passwords, and configured access to servers and file management software for users.

Team Leader

GYG Greenacres (OTR Group)
Adelaide, South Australia
08.2023 - Current
  • Assisted in food preparation and presentation for daily service.
  • Maintained cleanliness and organization of kitchen and dining areas.
  • Supported kitchen staff with inventory management and supply ordering.
  • Operated kitchen equipment safely and efficiently during meal service.
  • Addressed customer inquiries and resolved dining concerns promptly.
  • Trained new staff on food handling procedures and workplace protocols.
  • Participated in regular meetings with senior leadership to provide updates on team progress.

Education

Master Of Information Technology (Extension) - Information And Communication Technology

Kaplan Business School
Adelaide, SA, Australia
05-2025

Bachelor of Science - Computer Science

University of Chitrakoot
Chitrakoot, India
04-2021

Skills

  • Technical support
  • Network troubleshooting
  • Documentation management – IT Glue
  • Ticketing system proficiency – Autotask
  • Windows 11, 10, 8, and 7
  • M365 Admin Center
  • M365 Office
  • Datto (Kaseya) Products
  • Website maintenance - Dreamscape and Squarespace
  • Languages: Python, PowerShell
  • Network configuration
  • Troubleshooting methods
  • Remote Management & Monitoring - Datto RMM
  • Intune and Entra

References

Darpan Patel (Business Analyst and Head of Customer Experience)

Citadel IT Pty Ltd

darpan@citadelit.com.au

Timeline

IT Help Desk Intern

Citadel IT Pty Ltd
04.2025 - Current

Team Leader

GYG Greenacres (OTR Group)
08.2023 - Current

Master Of Information Technology (Extension) - Information And Communication Technology

Kaplan Business School

Bachelor of Science - Computer Science

University of Chitrakoot

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Nency Patel