Summary
Work History
Education
Skills
Hobbies
Languages
Timeline
Generic

Neng Chang

Cairns,QLD

Summary

Motivated Sales Assistant committed to providing excellent customer service. Organized, detail-oriented and empathetic to customer needs. Professional and experienced sales professional prepared for this role. Strong focus on team collaboration and achieving results. Known for flexibility, reliability, and effective communication. Skills include customer service, inventory management, and sales techniques. Employers value problem-solving abilities and positive attitude. Reliable and upbeat successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Work History

Baker

Cairns Bread Works
  • Complied with health and safety codes to protect staff and customers.
  • Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
  • Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
  • Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
  • Adjusted recipes based on available ingredients or dietary restrictions,
  • Maintained accurate inventory of baking supplies and ingredients.
  • Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
  • Contributed to team success by training new employees on baking techniques, safety protocols, and equipment operation.
  • Collaborated with team members to complete tasks and maintain smooth running of bakery.
  • Assisted in inventory management, helping maintain appropriate stock levels for essential ingredients and supplies.
  • Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
  • Trained and supervised new employees on bakery operations and procedures.
  • Operated and maintained bakery equipment, including ovens and mixers.

Laundry Operator

Coral Coast Laundry
  • Sustained equipment functionality through routine cleaning, maintenance checks, and prompt reporting of issues to management.
  • Enhanced customer satisfaction by providing timely and high-quality laundry services for clients.
  • Streamlined workflow by effectively loading and unloading washers and dryers according to capacity guidelines.
  • Collected soiled linens and clothing and pretreated stains.
  • Cleaned machine filters and lubricated equipment.
  • Operated machines correctly by following machine instructions and safety regulations.
  • Maintained a clean and safe working environment by adhering to health and safety standards in the laundry facility.

Sales Assistant

Intersport
  • Boosted store revenue through upselling and cross-selling techniques.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Executed visual merchandising strategies to attract customers and drive sales.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Fielded customer questions to share information about products, availability, and pricing.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
  • Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
  • Built rapport with repeat customers, fostering long-term loyalty to the brand.
  • Met and exceeded sales targets consistently, contributing to overall team success.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Provided exceptional services and pleasant shopping experiences to retail customers.

Education

Bentley Park College
Edmonton, QLD

Skills

  • Team Player
  • Customer Services
  • Cash Handling
  • Stock management
  • Cash Register Operation
  • Processing payments
  • Point of sale operation
  • Opening and closing procedures
  • Customer Needs Assessment
  • Brand and product knowledge
  • Returns and exchange
  • Strong Communication and Interpersonal Skills
  • Reliable and Responsible
  • Team Cooperation
  • Attention to Detail
  • Building Customer Loyalty
  • Product Knowledge
  • Inventory and Stocking

Hobbies

Sport- Soccer, Takraw and Footy

Fishing

Hunting

Camping

Family time

Cars

Languages

Hmong
Full Professional
English
Professional Working

Timeline

Baker

Cairns Bread Works

Laundry Operator

Coral Coast Laundry

Sales Assistant

Intersport

Bentley Park College
Neng Chang