Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

Nenmar Nikho

Roxburgh Park

Summary

Developed in fast-paced retail environment, focusing on team leadership and operational efficiency. Skilled in resource management and customer service excellence, seeking to transition into new field. Eager to leverage transferrable skills to contribute to new and challenging role. Personable and organised with talent for effective team coordination and problem-solving. Possesses solid grasp of operational procedures and excels in managing daily tasks and customer interactions. Ready to drive efficiency and support organizational goals through proactive leadership and strategic planning.

Overview

5
5
years of professional experience

Work History

Assistant Manager

KFC
12.2024 - 02.2025
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimise stockouts while reducing overhead costs.

Shift Supervisor

KFC
04.2020 - 12.2024
  • Demonstrated a strong worth ethic, resulting in being promoted to a shift supervisor after 12 months
  • Followed proper food safety protocols to ensure quality and safety of food served
  • Implemented a shift rotation system that improved efficiency and reduced fatigue in air traffic controllers
  • Processed payments and balanced the register at the end of the shift
  • Balanced cashier drawer at the end of each shift, resulting in zero discrepancies
  • Improved safety procedures to create a safe working conditions for workers
  • Reduced staff member conflicts, actively listening to concerns and finding appropriate middle ground
  • Controlled costs to keep business operating within budget and increase profits
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills
  • Established team priorities, maintained schedules and monitored performance
  • Opened and closed locations and monitored shift changes to uphold successful operations strategies and maximise business success

Education

Bachelor Of Construction Management - Construction Management

Victoria University
Melbourne, VIC

Senior Secondary Certificate Of Education - Architectural And Building Sciences

Roxburgh College
Roxburgh Park
11.2020

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Time management
  • Customer relations
  • Staff training and development
  • Staff supervision
  • Team motivation
  • Task delegation
  • Goal setting

Additional Information

Driver’s License: Full Australian license with the ability to commute between locations as required.


Cover Letter:

I am an enthusiastic and dedicated professional with experience in customer service since 2020. Throughout my career, I have transitioned from a shift supervisor to an assistant manager, gaining valuable leadership, problem-solving, and customer service skills along the way. While I may not yet possess all the specialised skills for every role, I am a fast learner and highly motivated to grow within any position. I am committed to working hard, adapting to new challenges, and achieving the goals set before me. I believe my strong work ethic and passion for delivering excellent service will allow me to thrive in any opportunity I pursue.

Languages

Assyrian
Native or Bilingual
English
Full Professional
Arabic
Full Professional
Turkish
Limited Working

Timeline

Assistant Manager

KFC
12.2024 - 02.2025

Shift Supervisor

KFC
04.2020 - 12.2024

Bachelor Of Construction Management - Construction Management

Victoria University

Senior Secondary Certificate Of Education - Architectural And Building Sciences

Roxburgh College
Nenmar Nikho