Neo Kettana
Melbourne,VIC
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Bar and Restaurant Manager
Grand Canal
01.2022 - 10.2023
- Closed out cash register and prepared cashier report at close of business.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Crafted special drink and cocktail menu items for seasonal offerings.
Mixologist
Perche Rooftop And Jam Hotel
03.2021 - 01.2022
- Stored supplies according to bar policies and health code requirements.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Prepared classic, modern and unique cocktails for each customer.
- Maintained quality of garnishes, juices and other perishables by preparing new stock daily.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
Bar and Restaurant Manager
La Bastoche
06.2019 - 03.2021
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Correctly calculated inventory and ordered appropriate supplies.
- Managed over 100 customer per day and increased sales by 15%.
Shift Leader
Kumiko And Flamingo
07.2017 - 06.2019
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Frequently inspected production area to verify proper equipment operation.
Skills
- Customer Engagement
- Menu Development
- Schedule Coordination
- Recruitment
- Staff Management
- Staff Scheduling
- Shift Management
- Food Plating and Presentation
Languages
French
Native or Bilingual
English
Native or Bilingual
Dutch
Native or Bilingual
Timeline
Bar and Restaurant Manager
Grand Canal
01.2022 - 10.2023
Mixologist
Perche Rooftop And Jam Hotel
03.2021 - 01.2022
Bar and Restaurant Manager
La Bastoche
06.2019 - 03.2021
Shift Leader
Kumiko And Flamingo
07.2017 - 06.2019
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