Assessed and processed requests for service from clients in a timely manner.
Organized conferences, meetings, workshops, seminars, and other events related to support services for asylum seekers and refugees.
Provided administrative support to other staff members within the department.
Collaborated with team members on projects aimed at improving efficiency when it comes to providing support services.
Maintained accurate records of client interactions and service provision.
Performed data entry tasks related to client information into database systems.
Developed positive relationships with clients, and maintained professional boundaries at all times.
Participated in professional development and training sessions to enhance care quality and support provided to asylum seekers and CALD clients.
Supported clients with emergency fund relief to help integrate into the local community.
Conducted regular safety checks and risk assessments to ensure a secure environment for clients.
Improved outcomes and successes by utilizing multidisciplinary risk identification and management in care planning.
Composed or prepared correspondence, case notes, and narratives with computer-based applications.
Referred the involved parties to the needed community resources.
Evaluated and addressed individual client needs and concerns.
Attended regular reviews of service users' care plans to ensure the best outcomes for.
Senior Activities Coordinator
PCYC
Redfern , New South Wales
10.2022 - 01.2023
Provided support to other team members when needed by helping them complete tasks related to the senior activities program.
Coordinated communication between staff members regarding upcoming events or changes in plans.
Developed promotional materials such as flyers, posters, banners, and advertising for upcoming events or programs.
Reviewed evaluations from participants after each event or activity to identify areas of improvement.
Developed and implemented innovative activities for seniors to engage in, such as exercise classes, arts and crafts, games, and social events.
Conducted regular meetings with staff members to discuss challenges faced while planning activities.
Assisted with scheduling of volunteers at each event or activity.
Monitored progress of participants throughout their involvement in the program and provided feedback when appropriate.
Designed and distributed promotional materials for upcoming events and activities, increasing participation and engagement.
Support Coordinator
St Vincent De Paul Society
Hornsby , New South Wales
03.2022 - 06.2022
Updated case notes on a daily basis using an electronic database system.
Monitored progress of clients' goals and objectives.
Conducted home visits to ensure safety of clients in their environment.
Coordinated transportation services for clients to access necessary medical appointments or other activities outside the home setting.
Provided crisis intervention services, as needed.
Assisted clients in accessing and utilizing community resources to meet their needs.
Collaborated with multidisciplinary teams to coordinate care plans for clients.
Created individualized service plans that addressed each client's unique needs and goals.
Provided education about available community resources such as housing, employment opportunities, financial assistance programs.
Assessed risk factors associated with a variety of mental health issues and developed strategies for managing them effectively.
Developed and maintained relationships with external service providers.
Acted as an advocate on behalf of clients when appropriate and necessary.
Worked with finance department to file receipts and reimbursements.
Handled sensitive information with discretion, maintaining confidentiality and compliance with relevant laws and policies.
Education
Bachelor of Community Services -
Stott's College
Sydney
05-2025
Diploma of Community Services - Community Services
Stott's College
Sydney
04-2023
Skills
Case management
Crisis intervention
Client advocacy
Data analysis
Community outreach
Event coordination
Effective communication
Team collaboration
Incident management
Problem-solving abilities
Program planning
File management
Record keeping
Interpersonal communication
Data entry
Case information confidentiality
Interpersonal skills
Patient-centered care
Cultural competence
Crisis management
Trauma-Informed Practice
Custom
Full Time Availability
References
References available upon request.
Timeline
Casework and Intensive Support Services Officer
Community Migrant Resource Centre
02.2025 - 04.2025
Senior Activities Coordinator
PCYC
10.2022 - 01.2023
Support Coordinator
St Vincent De Paul Society
03.2022 - 06.2022
Bachelor of Community Services -
Stott's College
Diploma of Community Services - Community Services